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IT Service Management Specialist (ServiceNow)

AgreeYa Solutions

Hybrid in Arlington, Virginia • Today

Easy Apply

Contract

60 - 65

IT Configuration Management Specialist II

Attainx

Arlington, Virginia • Today

Full-time

USD 81,000.00 - 83,000.00 per year

IT Asset Management Specialist #1899241

Network Designs, Inc.

Washington, District of Columbia • Today

Full-time

USD 50,000.00 - 60,000.00 per year

IT Asset Management Specialist

NCI Information Systems, Inc.

Quantico, Virginia • Today

Full-time

USD 72,160.00 per year

Senior ServiceNow CMDB Specialist

GovCIO

Arlington, Virginia • Today

Full-time

USD 150,000.00 - 220,000.00 per year

ServiceNow Architect (AI + CSDM + Automation)

GovCIO

Arlington, Virginia • Today

Full-time

USD 151,000.00 - 235,000.00 per year

ServiceNow Developer - DC, VA, MD

ICF Consulting Group, Inc.

Reston, Virginia • Today

Full-time

USD 81,499.00 - 138,549.00 per year

Sr. ServiceNow Developer I (6879)

MetroStar Systems Inc.

Washington, District of Columbia • 2d ago

Full-time

USD 158,000.00 - 178,000.00 per year

IT Operations Support Specialist

ASM Research

Washington, District of Columbia • Today

Full-time

ServiceNow Sr. Developer (CSM)

Accenture LLP

Washington, District of Columbia • Today

Full-time

USD 116,900.00 - 243,100.00 per year

ServiceNow Architect

Base-2 Solutions, LLC

Camp Springs, Maryland • Today

Full-time

ServiceNow Sr Developer

General Dynamics

Falls Church, Virginia • Today

Full-time

USD 107,744.00 - 143,750.00 per year

ServiceNow Sr. Developer (Now Assist)

Accenture LLP

Springfield, Virginia • Today

Full-time

USD 116,900.00 - 243,100.00 per year

ServiceNow Sr. Developer

Accenture LLP

Springfield, Virginia • Today

Full-time

USD 100,200.00 - 203,400.00 per year

ServiceNow Developer

Judge Group, Inc.

Lorton, Virginia • Today

Contract

USD 150,000.00 - 210,000.00 per year

ServiceNow SAM Developer

Leidos

Camp Springs, Maryland • Today

Full-time

USD 107,900.00 - 195,050.00 per year

ServiceNow SAM Developer

Base-2 Solutions, LLC

Camp Springs, Maryland • Today

Full-time

ServiceNow Architect

DirectViz Solutions, LLC

Alexandria, Virginia • Today

Full-time

USD 160,000.00 - 180,000.00 per year

ServiceNow Platform Engineer

Lightfeather.io, LLC

Washington, District of Columbia • Today

Full-time

USD 180,000.00 - 200,000.00 per year

ServiceNow SAM Developer-Secret

Sunayu, LLC

Camp Springs, Maryland • Today

Full-time

USD 107,900.00 - 195,050.00 per year

ServiceNow Business Analyst

Chenega MIOS

Springfield, Virginia • Today

Full-time

ServiceNow Architect - AI Focused (Public Trust)

ICF International, Inc.

Reston, Virginia • 8d ago

Full-time

USD 119,323.00 - 202,850.00 per year

ServiceNow Architect

Absolute Business Solutions Corp

Temple Hills, Maryland • 18d ago

Full-time

USD 105,000.00 per year

Service Now SAM Developer

Absolute Business Solutions Corp

Temple Hills, Maryland • 18d ago

Full-time

USD 105,000.00 per year

Business Intelligence Specialist

Apex Systems

Alexandria, Virginia • Today

Easy Apply

Full-time

$50 - $75 per hour

ServiceNow Senior Developer

Accenture LLP

Arlington, Virginia • Today

Full-time

USD 111,800.00 - 221,800.00 per year

ServiceNow Developer

ICF International, Inc.

Reston, Virginia • 12d ago

Full-time

USD 81,499.00 - 202,850.00 per year

ServiceNow Developer

ICF Consulting Group, Inc.

Reston, Virginia • Today

Full-time

USD 81,499.00 - 202,850.00 per year

Configuration Management and Release Engineering Specialist

General Dynamics

Fort Belvoir, Virginia • Today

Full-time

USD 106,250.00 - 143,750.00 per year

Senior Tier 2 Helpdesk Specialist

JCS Solutions LLC

Fort Belvoir, Virginia • Today

Full-time

USD 70,000.00 - 103,000.00 per year

Job Details

Skills

ServiceNow
SQL
HTML
CSS
Javascript
ITSM
ITIL

Summary

Seeking an experienced IT Service Management Specialist with strong ServiceNow administration and development experience to join our growing team.

The successful candidate will be responsible for maintaining and enhancing the ServiceNow platform, ensuring its performance, reliability, and alignment with organizational requirements. This role involves configuring ServiceNow applications, developing workflows and integrations, troubleshooting technical issues, and implementing platform enhancements while following ITIL best practices, security policies, and applicable federal IT standards. This is a hybrid position where the consultant need to work onsite once per week from office

Job Responsibilities

Maintain the health, performance, availability, and reliability of the ServiceNow platform.
Configure and customize ServiceNow applications, including workflows, forms, business rules, scripts, portals, and reporting capabilities, to support operational requirements.
Administer user roles, permissions, and access controls in accordance with organizational security policies and standards.
Provide technical support, troubleshoot platform issues, and coordinate timely resolution to minimize disruption to IT services.
Monitor system logs and platform performance, identify potential issues, and implement appropriate corrective or preventive actions.
Coordinate and implement platform features, upgrades, enhancements, and releases in accordance with established schedules and change procedures.
Develop and maintain automated workflows and processes to improve service delivery and operational efficiency.
Support ServiceNow integrations with other enterprise systems and applications.
Maintain accurate documentation of platform configurations, workflows, integrations, processes, and operating procedures.
Provide technical guidance on platform design, integration, and optimization.
Evaluate new tools, platform capabilities, and proposed system changes to assess compatibility, performance, security, and long-term suitability.
Provide user guidance and training, and communicate technical information effectively to technical and non-technical stakeholders.
Stay current with ServiceNow capabilities, industry best practices, ITIL guidance, and applicable federal IT standards.

Required Skills & Experience

5+ years of experience in IT support, systems administration, or a related technical field.
3 years of hands-on ServiceNow ITSM experience in a development, administration, or consulting role.
Demonstrated experience administering and maintaining ServiceNow, including platform configuration, upgrades, and technical troubleshooting.
Hands-on ServiceNow development experience, including custom workflows, scripting, portal design, business rules, and system integrations.
Strong knowledge of ITIL frameworks, IT Service Management (ITSM) processes, and related best practices.
Proficiency in JavaScript, with working knowledge of SQL, HTML, and CSS.
Experience implementing and maintaining automated processes and workflows within ServiceNow.
Knowledge of IT security policies, access controls, firewalls, and cybersecurity principles, preferably in a government environment.
Strong problem-solving, troubleshooting, and root cause analysis skills.
Excellent verbal and written communication skills, with the ability to work effectively with technical teams, business users, and other stakeholders.
Experience preparing technical documentation and providing user training.

Preferred Skills & Experience

Experience working in an Agile development or service delivery environment.
Familiarity with Microsoft Azure DevOps or similar tools for work tracking, backlog management, and delivery coordination.
Previous experience supporting government agencies or government IT contracts.
Strong organizational and analytical skills, with the ability to manage multiple assignments and competing priorities in a dynamic environment.

Education Required

- Bachelor’s degree in Computer Science, Information Systems, or a related discipline.

Preferred Certifications

ServiceNow Certified System Administrator (CSA).
ServiceNow Certified Application Developer (CAD).
ITIL Foundation Certification.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: swapps
Position Id: 9139590
Posted 3 hours ago

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Contact the job poster

Saurabh Sharma

Recruiter @ AgreeYa Solutions

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Job Details

Skills

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SQL
HTML
CSS
Javascript
ITSM
ITIL

Summary

Seeking an experienced IT Service Management Specialist with strong ServiceNow administration and development experience to join our growing team.

Job Responsibilities

Maintain the health, performance, availability, and reliability of the ServiceNow platform.
Configure and customize ServiceNow applications, including workflows, forms, business rules, scripts, portals, and reporting capabilities, to support operational requirements.
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Provide technical support, troubleshoot platform issues, and coordinate timely resolution to minimize disruption to IT services.
Monitor system logs and platform performance, identify potential issues, and implement appropriate corrective or preventive actions.
Coordinate and implement platform features, upgrades, enhancements, and releases in accordance with established schedules and change procedures.
Develop and maintain automated workflows and processes to improve service delivery and operational efficiency.
Support ServiceNow integrations with other enterprise systems and applications.
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Provide technical guidance on platform design, integration, and optimization.
Evaluate new tools, platform capabilities, and proposed system changes to assess compatibility, performance, security, and long-term suitability.
Provide user guidance and training, and communicate technical information effectively to technical and non-technical stakeholders.
Stay current with ServiceNow capabilities, industry best practices, ITIL guidance, and applicable federal IT standards.

Required Skills & Experience

5+ years of experience in IT support, systems administration, or a related technical field.
3 years of hands-on ServiceNow ITSM experience in a development, administration, or consulting role.
Demonstrated experience administering and maintaining ServiceNow, including platform configuration, upgrades, and technical troubleshooting.
Hands-on ServiceNow development experience, including custom workflows, scripting, portal design, business rules, and system integrations.
Strong knowledge of ITIL frameworks, IT Service Management (ITSM) processes, and related best practices.
Proficiency in JavaScript, with working knowledge of SQL, HTML, and CSS.
Experience implementing and maintaining automated processes and workflows within ServiceNow.
Knowledge of IT security policies, access controls, firewalls, and cybersecurity principles, preferably in a government environment.
Strong problem-solving, troubleshooting, and root cause analysis skills.
Excellent verbal and written communication skills, with the ability to work effectively with technical teams, business users, and other stakeholders.
Experience preparing technical documentation and providing user training.

Preferred Skills & Experience

Experience working in an Agile development or service delivery environment.
Familiarity with Microsoft Azure DevOps or similar tools for work tracking, backlog management, and delivery coordination.
Previous experience supporting government agencies or government IT contracts.
Strong organizational and analytical skills, with the ability to manage multiple assignments and competing priorities in a dynamic environment.