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Back of House (BOH) Support Engineer – Crunchtime

Datum Software, Inc.

Hybrid in Atlanta, Georgia • 4d ago

Easy Apply

Contract

70 - 75

Job Details

Skills

support
QSR
Crunchtime
SQL
POS

Summary

Good day greetings from Datum Technologies.,

Role: Back of House (BOH) Support Engineer – Crunchtime

Location: Remote/Hybrid – Atlanta, GA – Need local only.

Job Summary

We are seeking a Back of House (BOH) Support Engineer with mandatory hands-on experience supporting Crunchtime in enterprise restaurant environments. The role will focus on production support, incident management, application troubleshooting, POS integrations, inventory and labor systems, and restaurant operations technology within QSR environments.

Key Responsibilities

Provide L2/L3 production support for Crunchtime Inventory, Labor, Operations, and Reporting modules.
Troubleshoot application, data synchronization, inventory, labor, reporting, and restaurant operations issues.
Perform Root Cause Analysis (RCA) and drive permanent resolution of recurring incidents.
Support integrations between Crunchtime, POS systems, delivery aggregators, reporting platforms, and third-party applications.
Monitor application health, review logs, and proactively identify operational issues.
Work closely with restaurant operations teams, vendors, and engineering teams to resolve critical incidents.
Support software deployments, upgrades, UAT activities, and production releases.
Manage incidents, service requests, and problem tickets while meeting SLA commitments.
Troubleshoot restaurant technology hardware including printers, tablets, controllers, and networking components.
Analyze data and application issues using SQL, logs, and diagnostic tools.

Required Skills

Mandatory experience supporting Crunchtime applications in a production environment.
5+ years of experience in QSR or restaurant technology support.
Strong understanding of Inventory Management, Labor Management, Restaurant Operations, and Reporting.
Experience supporting POS systems and restaurant technology integrations.
Strong incident management, troubleshooting, and RCA skills.
Experience with ServiceNow or similar ITSM tools.
SQL knowledge for data validation and troubleshooting.
Experience with log analysis, network diagnostics, and production support.
Strong communication and stakeholder management skills.

Preferred Skills

Experience supporting KFC, Inspire Brands, Yum!, or similar restaurant environments.
Knowledge of Wireshark, Putty, Windows administration, and network troubleshooting.
Exposure to Android/iOS device support.
Experience with Power BI, Tableau, and restaurant reporting platforms.

Note: Candidates without hands-on Crunch time support experience will not be considered.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 70000132
Position Id: 9068087
Posted 4 days ago

Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Contact the job poster

Ganesh Balasubramanian

Recruiter @ Datum Software, Inc.

View Profile

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Job Details

Skills

support
QSR
Crunchtime
SQL
POS

Summary

Good day greetings from Datum Technologies.,

Role: Back of House (BOH) Support Engineer – Crunchtime

Location: Remote/Hybrid – Atlanta, GA – Need local only.

Job Summary

Key Responsibilities

Provide L2/L3 production support for Crunchtime Inventory, Labor, Operations, and Reporting modules.
Troubleshoot application, data synchronization, inventory, labor, reporting, and restaurant operations issues.
Perform Root Cause Analysis (RCA) and drive permanent resolution of recurring incidents.
Support integrations between Crunchtime, POS systems, delivery aggregators, reporting platforms, and third-party applications.
Monitor application health, review logs, and proactively identify operational issues.
Work closely with restaurant operations teams, vendors, and engineering teams to resolve critical incidents.
Support software deployments, upgrades, UAT activities, and production releases.
Manage incidents, service requests, and problem tickets while meeting SLA commitments.
Troubleshoot restaurant technology hardware including printers, tablets, controllers, and networking components.
Analyze data and application issues using SQL, logs, and diagnostic tools.

Required Skills

Mandatory experience supporting Crunchtime applications in a production environment.
5+ years of experience in QSR or restaurant technology support.
Strong understanding of Inventory Management, Labor Management, Restaurant Operations, and Reporting.
Experience supporting POS systems and restaurant technology integrations.
Strong incident management, troubleshooting, and RCA skills.
Experience with ServiceNow or similar ITSM tools.
SQL knowledge for data validation and troubleshooting.
Experience with log analysis, network diagnostics, and production support.
Strong communication and stakeholder management skills.

Preferred Skills

Experience supporting KFC, Inspire Brands, Yum!, or similar restaurant environments.
Knowledge of Wireshark, Putty, Windows administration, and network troubleshooting.
Exposure to Android/iOS device support.
Experience with Power BI, Tableau, and restaurant reporting platforms.

Note: Candidates without hands-on Crunch time support experience will not be considered.

Dice Id: 70000132
Position Id: 9068087
Posted 4 days ago

Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Contact the job poster

Ganesh Balasubramanian

Recruiter @ Datum Software, Inc.

View Profile

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

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