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Service Delivery Business Analyst

Summary

We are looking for Service Delivery Business Analyst for our client in Atlanta, GA.

Job Title: Service Delivery Business Analyst

Job Location: Atlanta, GA

Job Type: Contract

Job Overview:

Requirement/Must Have:

Bachelor s degree in business administration, Information Systems, Information Technology, or related field.
5+ years of business analysis, process improvement, or operational management experience.
Experience with telecommunications, networking, or IT service management.
Strong reporting, analytics, and process documentation skills.
Experience with ServiceNow, asset management, and vendor billing analysis.

Responsibilities:

Conduct enterprise-wide business analysis for Telecommunications and Network Services.
Identify operational inefficiencies and recommend improvements.
Gather, document, and analyze business requirements.
Develop recommendations for service optimization.
Develop and document operational procedures and standards.
Create and maintain process workflows and service delivery documentation.
Establish governance controls and compliance measures.
Monitor adherence to operational processes.
Reconcile telecommunications and data service inventories against vendor billing.
Identify unused services and recommend cost-saving opportunities.
Validate asset inventories against asset management systems.
Support invoice auditing and billing accuracy initiatives.
Develop centralized reporting for service catalog requests, incident management, project metrics, asset inventories, telecommunications usage, and vendor performance.
Create dashboards and executive-level reports.
Analyze trends and provide recommendations.
Develop and manage quality assurance programs.
Monitor operational performance metrics.
Identify service improvement opportunities.
Conduct process compliance reviews.
Collect, consolidate, and manage operational issues.
Facilitate issue resolution with vendors and internal stakeholders.
Track corrective actions and follow-up activities.
Maintain issue and risk registers.
Assist with process improvement initiatives.
Develop operational efficiencies and automation opportunities.
Support organizational change management activities.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10516350
Position Id: GA_SDBA_0720
Posted 3 days ago

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Service Delivery Business Analyst

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