Role : Senior Project Manager - Genesys Engage Migration
Location: Austin, TX
Work Arrangement: Onsite – 5 Days per Week
Duration: 12+ Months
Important: Candidates must be local to the Austin, TX area and willing to work onsite five days per week.
Job Description
We are seeking a highly skilled and technical Senior Project Manager to lead the end-to-end migration from Genesys Engage to a newly built, custom in-house contact center platform.
The ideal candidate will have strong hands-on experience with Genesys Engage, CCaaS platforms, and complex enterprise migrations. This role requires technical project management expertise, cross-functional leadership, and the ability to drive migration planning, architecture discussions, integrations, testing, deployment, and implementation.
Responsibilities
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Lead end-to-end migration from Genesys Engage to a newly developed in-house platform.
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Develop detailed migration plans, timelines, resource requirements, risk assessments, and mitigation strategies.
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Coordinate target architecture discussions to ensure scalability, reliability, and compliance.
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Identify and document integration points and compatibility requirements with existing systems and third-party applications.
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Coordinate data migration, configuration replication, system setup, and integration activities.
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Lead testing, validation, cutover, and production deployment activities.
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Manage project scope, resource allocation, requirements, schedules, risks, and dependencies.
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Coordinate business and technical requirements, process mapping, and solution design.
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Drive stakeholder communication, project status reporting, and executive updates.
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Lead organizational change management and cross-functional collaboration.
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Maintain project documentation and ensure successful implementation and project closure.
Required Qualifications
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6–8+ years of experience in project, program, or product management.
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5+ years of experience with Genesys Engage or an equivalent contact center platform.
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Strong understanding of Genesys Engage architecture, components, and functionalities.
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Experience managing complex contact center platform migrations.
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Experience with CCaaS platforms, architecture, APIs, and integrations.
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Understanding of data migration, system configuration, and enterprise integrations.
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Knowledge of networking, VoIP, SIP, and telecommunications systems.
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Experience managing project plans, budgets, timelines, risks, and cross-functional teams.
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Strong analytical, problem-solving, communication, and stakeholder management skills.
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Bachelor's degree, Master's degree, MBA, or equivalent experience.
Preferred Qualifications
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Experience migrating from Genesys Engage to alternative or custom-built contact center platforms.
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Genesys Certified Professional (Google Cloud Platform) certification in Engage and/or Cloud.
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Experience with Agile methodologies and project management tools.
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Familiarity with cloud infrastructure, including AWS or Azure.
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Experience with database management and data migration techniques.
