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Elite Technical

Hybrid in Baton Rouge, Louisiana • 2d ago

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Contract

Elite Technical

Job Details

Skills

Account Advisor

Summary

Account Advisor I

Introduction

The Account Advisor I is responsible for resolving benefit and claims inquiries from members and providers via telephone and other approved channels within a call center environment. This role supports a positive customer experience while ensuring compliance with all applicable laws, regulations, and company policies.

Responsibilities

Handle inbound inquiries related to benefits, claims, billing, and eligibility
Research and resolve customer issues across multiple systems to ensure accuracy of benefits and payments
Responding to inquiries regarding adjustments, refunds, and payment discrepancies
Maintain up-to-date knowledge of policies, procedures, and regulatory requirements
Document interactions and ensure completeness and accuracy of information
Meet established customer service performance metrics (quality, productivity, customer satisfaction, attendance)
Demonstrate ownership of issues and drive First Call Resolution (FCR)
Perform other duties as assigned within scope

Requirements

Minimum Qualifications

Education: High School Diploma or Equivalent
Preferred Experience:
- 1 year of customer service or medical office experience required
- OR completion of BRCC Medical Assistant, Coding & Insurance pathway in lieu of experience
- Call center experience preferred

Key Skills & Competencies

Strong verbal and written communication skills with professionalism and empathy
Ability to interpret and explain benefits, claims, and policies clearly
Critical thinking and problem-solving skills
Ability to multitask and manage multiple inquiries in a fast-paced environment
Attention to detail and organizational skills
Conflict resolution and ability to remain calm under pressure
Active listening and effective questioning skills
Proficiency in Microsoft Office and related systems
Familiarity with healthcare/insurance terminology preferred

Work Environment Expectations

Approximately 95% of time spent on phone in a call center environment
May be required to work during emergencies or inclement weather
Must successfully complete customer service training and demonstrate proficiency

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10121845
Position Id: 9086004
Posted 4 days ago

Company Info

About Elite Technical

Technical recruiting is our core expertise and we're hiring! Our mission is to fill the greatest tech jobs with the most talented people! We are an innovative technology recruiting company – driven by talented people and utilizing the latest in AI technology! For 30 years, we have provided top-tier technical talent and high-level technology solutions to industry leaders. With carefully honed processes and impeccable execution, our talent acquisition program enables our customers to focus on and deliver the services for which they are renowned. Today, our highly regarded client base includes leaders in Aerospace & Defense, Commercial Enterprise, Financial IT, Healthcare IT, Broadcast & Media, as well as top-tier federal systems integrators and key governmental agencies. Founded in New York in 1992, Elite Technical is a privately held, certified Woman-Owned Small Business (WOSB).

Fitment

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Contact the job poster

John Keller

Sr. Technical Recruiter @ Elite Technical

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Baltimore, Maryland

•

24d ago

Healthcare Claims Functional AnalystElite Technical is seeking a Healthcare Claims Functional Analyst to support our client, a major Healthcare organization. This position is 100% onsite in Canton (Baltimore) Maryland (M-F, 8:00am Start time) and is a Contract to Permanent opportunity with our client. The selected candidate will analyze Healthcare Claims information in different formats (mostly MS Excel), then enter/map this information into our clients benefits system. Provides Operations Supp

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Contract

30 - 33

Elite Technical

Job Details

Skills

Account Advisor

Summary

Account Advisor I

Introduction

Responsibilities

Handle inbound inquiries related to benefits, claims, billing, and eligibility
Research and resolve customer issues across multiple systems to ensure accuracy of benefits and payments
Responding to inquiries regarding adjustments, refunds, and payment discrepancies
Maintain up-to-date knowledge of policies, procedures, and regulatory requirements
Document interactions and ensure completeness and accuracy of information
Meet established customer service performance metrics (quality, productivity, customer satisfaction, attendance)
Demonstrate ownership of issues and drive First Call Resolution (FCR)
Perform other duties as assigned within scope

Requirements

Minimum Qualifications

Education: High School Diploma or Equivalent
Preferred Experience:
- 1 year of customer service or medical office experience required
- OR completion of BRCC Medical Assistant, Coding & Insurance pathway in lieu of experience
- Call center experience preferred

Key Skills & Competencies

Strong verbal and written communication skills with professionalism and empathy
Ability to interpret and explain benefits, claims, and policies clearly
Critical thinking and problem-solving skills
Ability to multitask and manage multiple inquiries in a fast-paced environment
Attention to detail and organizational skills
Conflict resolution and ability to remain calm under pressure
Active listening and effective questioning skills
Proficiency in Microsoft Office and related systems
Familiarity with healthcare/insurance terminology preferred

Work Environment Expectations

Approximately 95% of time spent on phone in a call center environment
May be required to work during emergencies or inclement weather
Must successfully complete customer service training and demonstrate proficiency

Dice Id: 10121845
Position Id: 9086004
Posted 4 days ago

Company Info

About Elite Technical

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Contact the job poster

John Keller

Sr. Technical Recruiter @ Elite Technical

View Profile

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Baltimore, Maryland

•

24d ago

Easy Apply

Contract

30 - 33

Account Advisor I

Skills

Summary

Account Advisor I

Introduction

Responsibilities

Requirements

Minimum Qualifications

Key Skills & Competencies

Work Environment Expectations

Dice Job Match Score™

John Keller

Similar Jobs

Account Advisor I

Elite Technical

Job Details

Skills

Summary

Account Advisor I

Introduction

Responsibilities

Requirements

Minimum Qualifications

Key Skills & Competencies

Work Environment Expectations

Company Info

About Elite Technical

Dice Job Match Score™

John Keller

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