Location: Boston, MA Hybrid
Organization Summary:
Community Care Cooperative (C3) is a 501(c)(3) non-profit, Accountable Care Organization (ACO) governed by Federally Qualified Health Centers (FQHCs). Our mission is to leverage the collective strengths of FQHCs to improve the health and wellness of the people we serve. We are a fast-growing organization founded in 2016 with 9 health centers and now serving hundreds of thousands of beneficiaries who receive primary care at health centers and independent practices across Massachusetts. We are an innovative organization developing new partnerships and programs to improve the health of members and communities, and to strengthen our health center partners.
Job Summary:
The Analyst I, Patient Access position will be housed under a subsidiary organization of C3, Community Technology Cooperative, LLC (CTC), and is responsible for implementing, maintaining, supporting, and optimizing Epic Patient Access applications and workflows. This role supports scheduling, registration, referral management, insurance verification, and patient engagement functions while collaborating with operational and clinical teams to improve efficiency, data integrity, and the overall patient experience. The Analyst will work under the direction of the Director of Applications.
Responsibilities:
Epic Patient Access Application Support
- Maintain and support Epic Patient Access applications, including Cadence, Prelude, Grand Central, Referrals, MyChart, and related modules
- Assist with implementation, configuration, testing, and optimization of Epic Patient Access functionality
- Monitor system performance and troubleshoot application issues affecting registration, scheduling, referrals, and patient workflows
- Coordinate testing and validation activities for Epic upgrades, enhancements, and new functionality
- Ensure system updates are properly tested and functioning before deployment to production environments
Workflow Analysis and Optimization:
- Analyze current patient access workflows and assist in process redesign to improve operational efficiency and patient satisfaction
- Collaborate with operational leaders and end users to identify opportunities for workflow improvement and system optimization
- Document current and future-state workflows and develop recommendations based on best practices
- Support initiatives focused on reducing scheduling errors, improving registration accuracy, and enhancing referral management processes
User Support and Training:
- Serve as a liaison between end users, operational departments, IT teams, and Epic representatives.
- Provide timely resolution of application-related issues and user questions
- Assist in developing and delivering training materials and documentation for Patient Access staff
- Evaluate user proficiency and partner with IT Education staff to develop targeted training programs
- Educate users on Epic best practices and system optimization opportunities
Reporting and Data Integrity:
- Assist users with reporting needs related to scheduling, registration, referrals, insurance verification, and patient access metrics
- Collaborate with reporting and database teams to develop reports and dashboards
- Monitor data quality and investigate discrepancies that may impact operational performance or reporting accuracy
- Support efforts to maintain accurate patient demographic, insurance, and referral data
Application Maintenance and Implementation:
- Maintain application dictionaries, user records, security settings, and configuration standards.
- Participate in planning, testing, and implementation of new Epic functionality and related technologies
- Work with interface and integration teams to ensure seamless data exchange between Epic and ancillary systems
- Assist with downtime planning and development of business continuity procedures
- Participate in system governance, change control, and enhancement request processes.
- Other duties as assigned
Collaboration and Professional Development:
- Participate in on-call rotation supporting Patient Access applications
- Work collaboratively with clinical, operational, and technical teams to achieve organizational goals
- Maintain current knowledge of Epic applications, healthcare technology trends, and revenue cycle best practices
- Attend Epic training, industry conferences, and professional development opportunities as appropriate
- Participate in committees, project teams, and organizational initiatives as assigned.
- Perform other duties as assigned
Required Skills:
- Ability to understand, analyze, document, and improve patient access and revenue cycle workflows
- Knowledge of healthcare registration, scheduling, referral management, insurance verification, and patient engagement processes
- Experience working with Electronic Health Records (EHRs), preferably Epic
- Strong analytical and problem-solving skills
- Excellent verbal and written communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Demonstrated ability to work independently and collaboratively within cross-functional teams
- Strong customer service orientation and interpersonal skills
- Weekly on-call participation is required
Desired Skills:
- Experience supporting Epic Patient Access applications, including Cadence, Prelude, Grand Central, Referrals, and MyChart
- Familiarity with the MassHealth ACO program
- Familiarity with Federally Qualified Health Centers (FQHCs)
- Experience working in access healthcare environments
- Experience supporting patient access, registration, scheduling, or revenue cycle operations
- Experience working in a managed care environment
- Experience with anti-racism activities and/or lived experience with racism is highly preferred
Qualifications
- Bachelor''s degree in Healthcare Administration, Information Systems, Business Management, or related field
- Epic Cadence MyChart, and/or Prelude Certification preferred; certification eligibility required
- Minimum of one year of experience supporting Epic applications or healthcare information systems
- Experience supporting patient access, scheduling, registration, referral management, or revenue cycle operations preferred
- Prior healthcare IT, EHR support, or application analyst experience preferred
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