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Skills

PMO DIRECTOR
DIRECTOR PMO
DELIVERY DIRECTOR
PROGRAM DIRECTOR
PORTFOLIO DIRECTOR
DIRECTOR PROGRAM MANAGEMENT
DIRECTOR IT
DIRECTOR DELIVERY
PMO LEAD
SENIOR PROGRAM MANAGER
PORTFOLIO MANAGER
CLAIMS
ENROLLMENT
PROVIDER
MEMBER
MEDICARE
MEDICAID
HEALTH PLAN
HEALTHCARE INSURANCE
PAYER
MANAGED CARE
HEALTH INSURANCE
HEALTH CARE INSURANCE
GOVERNANCE
PMO
PORTFOLIO
PROGRAM
DELIVERY
CAPACITY PLANNING
STAFFING
UTILIZATION
RESOURCE

Summary

Company Overview:
Req ID: 387615
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

NTT DATA's Client is currently seeking a Project Management Office Director - Hybrid/Onsite to join our team in Canton, Massachusetts (US-MA), United States (US).

Job Description:
Project Management Office Director – Healthcare Payer
Position Overview
We are seeking an experienced Project Management Office (PMO) Director to lead PMO and delivery governance for a large healthcare payer account. This is a senior, customer-facing leadership role responsible for strengthening delivery execution, portfolio governance, SOW performance, capacity planning, financial discipline, risk management, and operational transparency across complex healthcare portfolios.

The ideal candidate brings strong healthcare payer experience, proven PMO and delivery leadership, and the ability to lead large onshore and offshore teams. You will partner closely with customer portfolio leaders, business and IT stakeholders, delivery teams, finance, and account leadership to improve execution discipline, strengthen accountability, optimize resources, and demonstrate measurable value from PMO services.

This is a hands-on leadership role for someone who can quickly understand complex healthcare business environments, coach project and program managers, establish scalable governance practices, and serve as a trusted advisor to senior customer stakeholders.

What You'll Do

Lead the PMO Organization
Lead PMO, project management, and portfolio support teams across multiple healthcare payer portfolios.
Provide leadership, coaching, mentoring, and direction to 30+ onshore and offshore professionals.
Establish consistent delivery standards for status reporting, RAID management, scope control, milestone tracking, dependency management, action tracking, and stakeholder communication.
Align PMO resources with customer priorities, SOW commitments, delivery objectives, and account goals.
Build a culture of accountability, transparency, collaboration, and continuous improvement.
Coach project and program managers on delivery execution, governance, escalation management, and executive communication.
Bring Healthcare Payer Expertise
Apply healthcare payer knowledge to improve project planning, delivery execution, business readiness, and operational outcomes.
Support portfolios across claims, enrollment, provider, member, benefits, product configuration, Medicare, Medicaid, commercial products, compliance, data, interoperability, and operations.
Ensure project plans, dependencies, risks, and delivery decisions reflect healthcare business processes, regulatory considerations, and operational impacts.
Help PMs understand healthcare terminology, downstream dependencies, business readiness requirements, and operational workflows.
Drive SOW, Capacity & Financial Management
Oversee PMO SOW execution, resource capacity, utilization, demand planning, and staffing alignment.
Partner with account leadership and Finance to monitor staffing, utilization, billability, forecasts, margins, and resource optimization.
Identify opportunities to improve resource mix, leverage offshore capabilities appropriately, and reduce non-billable effort.
Support monthly operational reviews, financial forecasting, staffing decisions, contract governance, and customer capacity discussions.
Ensure PMO services remain aligned with contractual commitments and account financial objectives.
Provide proactive visibility into staffing gaps, capacity constraints, delivery risks, and financial impacts.
Strengthen Portfolio Governance
Establish and continuously improve portfolio governance, reporting, and delivery management practices.
Provide leadership with clear visibility into portfolio health, milestones, risks, issues, dependencies, capacity, financial performance, and decisions required.
Drive consistent RAID management, issue escalation, dependency tracking, and action closure.
Establish meaningful PMO metrics and dashboards to improve transparency and decision-making.
Identify trends and emerging risks across projects and portfolios and drive corrective action before issues impact delivery.
Modernize the PMO Function
Simplify PMO processes while maintaining appropriate customer governance, contractual controls, and delivery discipline.
Identify opportunities to eliminate manual reporting, duplicate governance activities, administrative overhead, and inefficient handoffs.
Leverage modern delivery and analytics tools such as Clarity, Jira, Azure DevOps, ServiceNow, Power BI, Microsoft Copilot, and AI-enabled productivity solutions.
Introduce reusable governance frameworks, templates, playbooks, dashboards, and automation.
Support the transition toward persistent, product-aligned delivery teams and more efficient delivery models.
Build Customer & Executive Relationships
Serve as a trusted delivery and governance advisor to customer portfolio leaders, business stakeholders, IT executives, and NTT account leadership.
Establish strong customer relationships through transparency, delivery ownership, proactive communication, and healthcare domain expertise.
Represent the PMO organization in governance forums, portfolio reviews, operational meetings, escalation discussions, and executive readouts.
Anticipate delivery, capacity, financial, and operational risks and work collaboratively with stakeholders to resolve them.
Translate complex project and portfolio issues into clear business impacts, recommendations, and decisions for executive audiences.

Required Qualifications

12+ years of progressive experience in IT delivery, PMO, program management, portfolio management, or delivery leadership.
5+ years of direct healthcare payer or health plan experience is required.
Demonstrated experience supporting healthcare payer capabilities such as claims, enrollment, provider, member, benefits, product configuration, Medicare, Medicaid, commercial products, compliance, data, interoperability, or healthcare operations.
5+ years leading large teams of 30+ professionals, including distributed onshore/offshore teams.
Proven experience managing SOW commitments, capacity planning, utilization, staffing, financial performance, portfolio reporting, and delivery metrics.
Experience leading PMO or delivery teams in a managed services, managed capacity, or large-scale delivery environment.
Strong understanding of Agile, hybrid, and waterfall methodologies, including persistent team and product-aligned delivery models.
Strong knowledge of PMO and delivery disciplines including project planning, RAID management, risk and issue management, dependency tracking, milestone management, resource planning, governance, and executive reporting.
Strong customer-facing communication, relationship management, and influencing skills.
Ability to effectively engage business, product, technology, finance, delivery, and executive stakeholders.
Demonstrated ability to build high-performing teams, establish accountability, and drive continuous improvement.
Preferred Qualifications
Experience working with a healthcare payer, health plan, managed care organization, or healthcare technology services provider.
Experience with Clarity, Jira, Azure DevOps, ServiceNow, Power BI, Microsoft Copilot, or similar delivery and governance platforms.
PMP, CSM, SAFe, or related certification.
Experience transforming PMO operating models or transitioning organizations toward product-aligned or persistent team delivery.
Demonstrated success improving portfolio governance, reducing administrative overhead, or automating PMO reporting and processes.
Experience with account financial management, margin improvement, resource optimization, capacity planning, or managed services operations.
Experience using AI and automation to improve portfolio reporting, governance, forecasting, documentation, or delivery productivity.

Why This Role?
This is an opportunity to shape and modernize the PMO function within a large, complex healthcare payer environment. You will have significant influence over how delivery governance, portfolio management, resource planning, financial discipline, and operational reporting are executed across a major portfolio.
The successful candidate will combine healthcare payer expertise, PMO leadership, financial and operational discipline, customer management, and strong people leadership to help drive a more efficient, transparent, and outcome-focused delivery model.

NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is $85-$98/hour. Actual compensation will depend on a number of factors, including the candidate's relevant experience, technical skills, and other qualifications.
This position is eligible for company benefits including participation in medical, dental, and vision insurance, flexible spending or health savings account, and AD&D insurance, employee assistance, participation in a 401k program, and additional voluntary or legally-required benefits

About NTT DATA:

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: CUEDATA
Position Id: 26-01985
Posted 1 day ago

Company Info

About NTT DATA Americas, Inc

At NTT DATA, you have endless opportunities to think big, act bold, and take ownership.

As a $30+ billion business and technology services, AI and digital infrastructure leader, we co-innovate solutions with clients and partners globally for business and societal impact. Serving 75% of the Fortune Global 100, with experts in over 70 countries, we encourage experimentation and recognize great work.

Proudly a Global Top Employer, NTT DATA is part of NTT group, which invests over $3 billion annually in R&D. Make this the place where you belong, learn and build your network. Make this the place where you grow.

Job Details

Skills

PMO DIRECTOR
DIRECTOR PMO
DELIVERY DIRECTOR
PROGRAM DIRECTOR
PORTFOLIO DIRECTOR
DIRECTOR PROGRAM MANAGEMENT
DIRECTOR IT
DIRECTOR DELIVERY
PMO LEAD
SENIOR PROGRAM MANAGER
PORTFOLIO MANAGER
CLAIMS
ENROLLMENT
PROVIDER
MEMBER
MEDICARE
MEDICAID
HEALTH PLAN
HEALTHCARE INSURANCE
PAYER
MANAGED CARE
HEALTH INSURANCE
HEALTH CARE INSURANCE
GOVERNANCE
PMO
PORTFOLIO
PROGRAM
DELIVERY
CAPACITY PLANNING
STAFFING
UTILIZATION
RESOURCE

Summary

Lead the PMO Organization
Lead PMO, project management, and portfolio support teams across multiple healthcare payer portfolios.
Provide leadership, coaching, mentoring, and direction to 30+ onshore and offshore professionals.
Establish consistent delivery standards for status reporting, RAID management, scope control, milestone tracking, dependency management, action tracking, and stakeholder communication.
Align PMO resources with customer priorities, SOW commitments, delivery objectives, and account goals.
Build a culture of accountability, transparency, collaboration, and continuous improvement.
Coach project and program managers on delivery execution, governance, escalation management, and executive communication.
Bring Healthcare Payer Expertise
Apply healthcare payer knowledge to improve project planning, delivery execution, business readiness, and operational outcomes.
Support portfolios across claims, enrollment, provider, member, benefits, product configuration, Medicare, Medicaid, commercial products, compliance, data, interoperability, and operations.
Ensure project plans, dependencies, risks, and delivery decisions reflect healthcare business processes, regulatory considerations, and operational impacts.
Help PMs understand healthcare terminology, downstream dependencies, business readiness requirements, and operational workflows.
Drive SOW, Capacity & Financial Management
Oversee PMO SOW execution, resource capacity, utilization, demand planning, and staffing alignment.
Partner with account leadership and Finance to monitor staffing, utilization, billability, forecasts, margins, and resource optimization.
Identify opportunities to improve resource mix, leverage offshore capabilities appropriately, and reduce non-billable effort.
Support monthly operational reviews, financial forecasting, staffing decisions, contract governance, and customer capacity discussions.
Ensure PMO services remain aligned with contractual commitments and account financial objectives.
Provide proactive visibility into staffing gaps, capacity constraints, delivery risks, and financial impacts.
Strengthen Portfolio Governance
Establish and continuously improve portfolio governance, reporting, and delivery management practices.
Provide leadership with clear visibility into portfolio health, milestones, risks, issues, dependencies, capacity, financial performance, and decisions required.
Drive consistent RAID management, issue escalation, dependency tracking, and action closure.
Establish meaningful PMO metrics and dashboards to improve transparency and decision-making.
Identify trends and emerging risks across projects and portfolios and drive corrective action before issues impact delivery.
Modernize the PMO Function
Simplify PMO processes while maintaining appropriate customer governance, contractual controls, and delivery discipline.
Identify opportunities to eliminate manual reporting, duplicate governance activities, administrative overhead, and inefficient handoffs.
Leverage modern delivery and analytics tools such as Clarity, Jira, Azure DevOps, ServiceNow, Power BI, Microsoft Copilot, and AI-enabled productivity solutions.
Introduce reusable governance frameworks, templates, playbooks, dashboards, and automation.
Support the transition toward persistent, product-aligned delivery teams and more efficient delivery models.
Build Customer & Executive Relationships
Serve as a trusted delivery and governance advisor to customer portfolio leaders, business stakeholders, IT executives, and NTT account leadership.
Establish strong customer relationships through transparency, delivery ownership, proactive communication, and healthcare domain expertise.
Represent the PMO organization in governance forums, portfolio reviews, operational meetings, escalation discussions, and executive readouts.
Anticipate delivery, capacity, financial, and operational risks and work collaboratively with stakeholders to resolve them.
Translate complex project and portfolio issues into clear business impacts, recommendations, and decisions for executive audiences.

Required Qualifications

12+ years of progressive experience in IT delivery, PMO, program management, portfolio management, or delivery leadership.
5+ years of direct healthcare payer or health plan experience is required.
Demonstrated experience supporting healthcare payer capabilities such as claims, enrollment, provider, member, benefits, product configuration, Medicare, Medicaid, commercial products, compliance, data, interoperability, or healthcare operations.
5+ years leading large teams of 30+ professionals, including distributed onshore/offshore teams.
Proven experience managing SOW commitments, capacity planning, utilization, staffing, financial performance, portfolio reporting, and delivery metrics.
Experience leading PMO or delivery teams in a managed services, managed capacity, or large-scale delivery environment.
Strong understanding of Agile, hybrid, and waterfall methodologies, including persistent team and product-aligned delivery models.
Strong knowledge of PMO and delivery disciplines including project planning, RAID management, risk and issue management, dependency tracking, milestone management, resource planning, governance, and executive reporting.
Strong customer-facing communication, relationship management, and influencing skills.
Ability to effectively engage business, product, technology, finance, delivery, and executive stakeholders.
Demonstrated ability to build high-performing teams, establish accountability, and drive continuous improvement.
Preferred Qualifications
Experience working with a healthcare payer, health plan, managed care organization, or healthcare technology services provider.
Experience with Clarity, Jira, Azure DevOps, ServiceNow, Power BI, Microsoft Copilot, or similar delivery and governance platforms.
PMP, CSM, SAFe, or related certification.
Experience transforming PMO operating models or transitioning organizations toward product-aligned or persistent team delivery.
Demonstrated success improving portfolio governance, reducing administrative overhead, or automating PMO reporting and processes.
Experience with account financial management, margin improvement, resource optimization, capacity planning, or managed services operations.
Experience using AI and automation to improve portfolio reporting, governance, forecasting, documentation, or delivery productivity.

Dice Id: CUEDATA
Position Id: 26-01985
Posted 1 day ago

Company Info

About NTT DATA Americas, Inc

At NTT DATA, you have endless opportunities to think big, act bold, and take ownership.

ServiceNow - Engagement Manager/Program Manager Intermediate

Plano, Texas

•

19d ago

W2 ONLY Company Overview: Req ID: 380241 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a ServiceNow - Engagement Manager/Program Manager Intermediate to join our team in Plano, Texas (US-TX), United States (US). Job Description: Senior Engagement Manager ServiceNow Location: Remote (with occasional travel as needed)

Easy Apply

Contract, Third Party

$145

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