Rotational Program - Digital and Client ExperienceDigital & Client Experience (D&CX) exists to delight TIAA's clients by transforming the company's culture and practices around client centricity, creating confidence and simplicity in every experience we deliver. In support of TIAA's mission to ensure a more secure financial future for all, D&CX brings together three connected disciplines that shape how millions of clients experience TIAA: Experience Design, Experience Product Management, and CX Strategy & Transformation. Together these teams design the digital products and journeys clients use every day, decide which client problems are most worth solving, and drive the research, experimentation, and client-obsessed culture that guide where the organization invests, increasingly powered by data and AI.
The D&CX Rotational Program is a two-year program that pairs senior leadership interaction and cross-business experience with real projects and real client challenges. You will work with financial services technology platforms and tools while learning the techniques, disciplines, and processes that build fluency in both client experience and the financial services industry. Each rotation is designed to deepen your business knowledge and build an overall understanding of the work and our company. You will also be paired with a mentor who provides coaching and feedback along the way to ensure you are successful in this role.
Program Highlights:As a Rotational Associate in the D&CX Rotational Program, you will apply your academic knowledge, skills, and experience to help solve real business challenges. Over the two-year program, you will work within one of the tracks below through a specifically designed series of rotational assignments, with the opportunity to complete at least one rotation outside your track for cross-business learning and understanding.
Experience DesignRotational Associates on the Design track help create inclusive process flows, wireframes, and prototypes, applying graphic design, storyboarding, and user testing skills alongside AI-assisted design and research tools. Working as part of a mission team, you will help refine TIAA's user experiences across responsive web and native mobile in support of our multi-year experience strategy.
Product ManagementRotational Associates on the Product Management track provide data-driven analysis of customer behavior across key experiences, channels, and digital tools. You will support journey leads and product managers by monitoring journey health, tracking KPIs, running competitive analysis, and mapping customer experiences to identify friction, contributing AI-enabled and automation ideas along the way.
CX Strategy and TransformationRotational Associates on the CX Strategy and Transformation track uncover the reasons behind client behavior by combining research methods, competitive intelligence, and AI-enabled analytics, then turning those findings into experiments that drive measurable change. You will support the full lifecycle of experience improvements by closing feedback loops, resolving client friction, and helping apply AI across the client experience.
Educational Requirements- Bachelor's Degree Required
Work ExperiencePhysical Requirements- Physical Requirements: Sedentary Work
Career Level 5IC
- Anticipated start date of July 2027
- Must have authorization to work in the U.S., and not require current or future work visa sponsorship to retain authorization to work in the U.S.
Preferred Qualifications: - Participation in TIAA's Summer Associate Internship Program
Related Skills
Accountability, Adaptability, Business Acumen, Collaboration, Communication, Consultative Communication, Data Analysis, Influence, Market/Industry Dynamics, Problem Solving, Relationship Management
Anticipated Posting End Date:Base Pay Range: $63,000/yr - $73,000/yr
Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).
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Company Overview Every worker deserves a secure retirement. For more than 100 years, TIAA has delivered it for millions of people. Founded to help educators retire with dignity, today we're a market-leading retirement company fueled by world-class asset management. But we're not just another legacy financial services firm. We're fighting harder than ever before for our clients and the many Americans who need us.
Our Culture of Impact At TIAA, we're on a mission to build on our 100+ year legacy of delivering for our clients while evolving to meet tomorrow's challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together, we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values: Champion Our People, Be Client Obsessed, Lead with Integrity, Own It, and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose, accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveen's entrepreneurial spirit, where we work hard and work together to create lasting impact. Here, every associate can grow through meaningful learning experiences and development pathways-because when our people succeed, our impact on clients' lives grows stronger.
Benefits and Total Rewards The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That's why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our .
Equal Opportunity We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.
Our full EEO & Non-Discrimination statement is on our , and you can read more about your rights and view government notices .
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