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Open Text Expert

Cogent IBS, Inc

Hybrid in Chicago, Illinois • Today

Easy Apply

Full-time

Depends on Experience

Job Details

Skills

ECM
Enterprise Content Management
OpenText
Document Management
Problem Solving
ITIL
Incident Management
SQL
SSO

Summary

Job Description:
The Application Developer Expert will provide production support and project delivery for Enterprise Content Management (ECM) applications, primarily OpenText Content Server. This role partners closely with business and technology stakeholders to ensure application stability, resolve incidents, support enhancements, and deliver key initiatives.

Responsibilities include incident, problem, and change management; system upgrades and integrations; security and compliance adherence; and active participation in major incidents and disaster recovery events. The role requires strong ECM expertise, hands-on troubleshooting skills, and the ability to support both BAU operations and forward-looking technical projects.

Must Have Requirement:
• 8+ years of application production support experience
• Hands-on experience with OpenText Content Server (strongly preferred)
• Other OpenText ECM products (e.g., Documentum) acceptable if recent/relevant
• Experience with Enterprise Content Management / Electronic Document Management systems (ECM / EDMS)
• Strong troubleshooting and incident management skills
• Experience with ITIL processes (Incident, Change, Problem Management)
• Ability to support integrated enterprise applications
• Experience working in regulated environments with strong security standards

Nice to Have:
• Experience with OpenText upgrades and migrations
• Single Sign-On (SSO) integration experience
• Application monitoring / telemetry tools
• Azure or cloud technology familiarity
• SQL query writing
• File integration experience
• Audit support and documentation experience

Soft Skills:
• Strong communication and relationship-building skills
• Ability to collaborate with cross-functional teams, vendors, and stakeholders
• Problem-solving and critical-thinking mindset
• Adaptable and comfortable in fast-paced production environments
• Ability to mentor and support junior/intermediate team members
• Proactive, dependable, and accountable

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10211499
Position Id: 9084977
Posted 10 hours ago

Fitment

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Contact the job poster

Srija Nakka

Recruiter @ Cogent IBS, Inc

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Job Details

Skills

ECM
Enterprise Content Management
OpenText
Document Management
Problem Solving
ITIL
Incident Management
SQL
SSO

Summary

Dice Id: 10211499
Position Id: 9084977
Posted 10 hours ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Contact the job poster

Srija Nakka

Recruiter @ Cogent IBS, Inc

View Profile

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

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