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Support Desk Data Analyst

DP Professionals Inc

Hybrid in Columbia, South Carolina • 21d ago

Easy Apply

Contract

Depends on Experience

Data Analyst (Analytics)

DecisionPoint | Cortek

Remote • Today

Full-time

USD 13,665.00 per month

Senior Technical Lead – Application Rationalization Data Architecture

Texnere Americas Inc

Remote • Today

Easy Apply

Contract

75 - 80

Senior Technical Lead Application Rationalization Data Architecture

Aziro Technologies LLC

Remote • 4d ago

Easy Apply

Contract

$70 - $80

Data and Business Analytics Sr. Consultant

Allstate Insurance Company

Remote • Today

Full-time

USD 70,100.00 - 121,475.00 per year

Senior Technical Lead Application Rationalization Data Architecture

Aziro Technologies LLC

Remote • 4d ago

Easy Apply

Contract

Depends on Experience

Senior Technical Lead – Application Rationalization Data Architecture

Aziro Technologies LLC

Remote • 3d ago

Easy Apply

Contract

Depends on Experience

Job Details

Skills

T-SQL
SSRS
SQL SERVER REPORTING SERVICES
TS/SCI
TOP SECRET
SECRET SECURITY
US CITIZEN

Summary

DPP is seeking a Support Desk Data Analyst to provide engineering and steady state technical services to 94 distributed US attorney''s offices.

Location: Onsite for training; transition to hybrid in Columbia, SC
Duration: 2+ months
Term: W2 contract
Work Authorization: ; must be able to obtain/maintain Top Secret Security Clearance

Position summary:

The Support Desk Data Analyst will analyze service desk performance and operational data to identify trends and opportunities for improvement.
Support quality assurance initiatives by ensuring processes and deliverables meet established standards.
Develop reports and provide data-driven insights to support operational decision-making.
Collaborate with technical teams to improve service quality, efficiency, and customer satisfaction.
Recommend process improvements that enhance performance and streamline operations.
Contribute to a high performing support environment through analytical problem solving and continuous improvement efforts.

Responsibilities:

Perform validation of the service desk to include services, processes, metrics, and customer satisfaction based on business requirements.
Communicate with analysts and engineers about formal evaluation plans, problems, and results.
Devise creative solutions to problems.
Assist with roll-out of systems documentation.
Produce lists of service deficiencies that are to be resolved and provides recommendations to incorporate changes to established processes.
Generate and interpret complex reports on both current and historical data.
Perform technical evaluations on assigned personnel.
Develop standards, methods, and procedures to improve product and service quality, readiness, and availability.
Identify, diagnose and develop plans to resolve problems in response to customer reported incidents; research, evaluate and provide feedback on problematic trends and patterns across the environment and develops and implement measures to remediate.
Collaborate with Support teams to foster a team-based approach to high quality solutions and drive appropriate changes to ensure high quality deliverables.

Required skills, knowledge, and abilities:

Experience with data analysis methods, principles, and practices, including statistical analysis and sampling techniques.
Experience with inspection, test, and measurement techniques.
Knowledge of the relationship of quality assurance to other activities across the organization.
Skill in interpreting and applying product specifications, regulations, and policy guidance into the quality assurance plan.
Skill in conducting studies and investigations, problem and trend analysis, and developing documented recommendations.
Strong oral and written communication.
Experience with technical evaluation processes, techniques, and reporting.
Able to validate data quality and consistency of customer data.
Able to review, analyze, and report on quality discrepancies, trends, and data.
Able to investigate problems and develop disposition and corrective actions for recurring discrepancies.
Able to interface with stakeholders to ensure requirements are met.
Able to recommend corrective actions, dispositions, process optimization and modifications.
Able to handle multiple project deadlines with minimal supervision.

Minimum required work experience & knowledge:

2-4 years of experience in a technical support position
Must be able to write T-SQL queries (simple/intermediate/complex) against various Microsoft databases and Data Warehouse databases.
1–2 years of demonstrated experience with relational database queries and transactions, including stored procedures using SQL Server 2019 databases.
Demonstrated experience designing, creating, testing, and implementing simple/complex reports using SQL Server Reporting Services.
Candidates need quantitative, teamwork and problem-solving abilities, as well as a thorough knowledge of relational database theory and practice.

Preferred experience & certifications:

Information Technology Infrastructure Library V4 (ITIL 4) certification.
Support Desk experience either with reporting or as an analyst.
Previous experience with System Center Service Manager (SCSM).
Previous experience with Cireson Portal.

Interested? Learn more:
Click the apply button or contact Harrison at to learn more about this position (#26-00844).

Work Authorization: ; Must be able to obtain/maintain a Top Secret Security Clearance. EOE/AA/V/D

DPP offers a range of compensation and benefits packages to our employees and their eligible dependents. Call today to learn more about working with DPP.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10114775
Position Id: 26-00844
Posted 21 days ago

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Lexington, South Carolina

•

Today

Salary: $80,000.00 - $90,000.00 Annually Location : Lexington County, SC Job Type: FTE - Full-Time Job Number: 191254 Agency: Department of Behavioral Health and Developmental Disabilities Division: Central Office Opening Date: 08/07/2026 Closing Date: 8/21/2026 11:59 PM Eastern Class Code:: AM55 Position Number:: 60016207 Normal Work Schedule:: Monday - Friday (8:30 - 5:00) Pay Grade: TEC07 EEO Statement: Equal Opportunity Employer Agency Specific Application Procedures:: Please complete the s

Full-time

USD 80,000.00 - 90,000.00 per year

Software Support Team Lead

Remote

•

Today

Software Support Team Lead Job Overview: The Support Team Lead will be responsible for training, mentoring, and leading a team of Support Specialist to provide software troubleshooting customer service. The ideal candidate will possess strong technical skills and have a passion for back-end software troubleshooting. This is a customer facing position, so this individual must have strong communication and customer service skills. Our team remotely supports production environments all around the

Full-time

*Sr. Data Engineer (SQL, Python, Redshift)* - W2 role

Remote

•

Yesterday

Kellton Tech is a full-service software development company, offering end-to-end IT solutions, strategic technology consulting and product development services in Web, SMAC (Social, Mobile, Analytics, Cloud), ERP-BPM, and IoT space Our methodology of inventing infinite possibilities with technology helps us develop best in-class and cost effective solutions for our clients. Currently Kellton Tech is looking for talented resources for one of our listed client. Below are the position details Posi

Easy Apply

Contract

Depends on Experience

Technical Support Engineer

Remote

•

10d ago

Client Experience Migration Technical Support Representative The Client Experience Migration Technical Support Representative ensures the delivery of superior customer service by providing timely and efficient resolution of technical issues related to the Fiserv data center consolidation/migrations. This role involves troubleshooting, gathering details and screenshots, analyzing, and resolving escalated issues from clients and internal teams, thereby ensuring continuous client satisfaction. The

Easy Apply

Full-time

Depends on Experience