Appian Developer

Appian Developer

Columbus, OH (Hybrid)

JD -

•           Monitor Appian production environment for abnormal activities like volume or errors

•           Monitor support channels on Slack

•           Respond to business queries on the slack channels

•           Provider reporting on data needs by business

•           Look at the Appian health using Appian Support portal

•           Perform issue diagnosis and troubleshooting

•           Monitor platform logs and system metrics

•           Resolve application issues and provide a root cause analysis

•           Get added to the Pager duty channel to receive prompt responses

•           Work with Appian support when required on product issues

•           Create and follow SOP on recurring support related issues

•           Work closely with Appian developers and Business stakeholders