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Skills

IVR QA Engineer
Cyara
Microservices

Summary

Role : IVR QA Engineer
Dallas, Texas, United States / Saint Louis, Missouri, United States
Duration : 1 Year

Primary Skills

IVR & Contact Flow Testing
Cyara
Amazon connect

Specialization

Quality Engineering - Web Applications & Microservices: Associate SDET

Job requirements

Job Description – IVR QA Engineer

Job Summary

We are seeking a skilled IVR QA Engineer to validate and ensure the quality of contact centre solutions built on Amazon Connect and related technologies. The role involves testing IVR flows, voice and chatbot interactions, backend integrations, and ensuring seamless customer experience across channels.

Key Responsibilities
IVR & Contact Flow Testing

Validate IVR call flows, routing logic, and customer journeys
Perform end-to-end testing of inbound, outbound, and callback flows
Test voice, chat, and self-service interactions for accuracy and usability

Functional & Integration Testing

Test integrations between Amazon Connect, AWS services, and backend systems
Validate APIs, Lambda functions, and data flows across systems
Ensure correct handling of user inputs, fallback scenarios, and edge cases

Test Design & Execution

Design detailed test cases, test scenarios, and test data
Execute functional, regression, system, and integration testing
Perform smoke and sanity testing during releases

Automation & Tools

Develop and maintain test automation scripts where applicable
Use tools like Cyara, Selenium, or API testing frameworks for validation
Support test automation for IVR and conversational flows

Defect Management & Reporting

Identify, log, track, and retest defects
Work closely with developers and BA teams for issue resolution
Prepare test reports, status updates, and quality metrics

Quality Assurance & Compliance

Ensure high-quality delivery aligned with business requirements
Validate compliance with security and data standards
Participate in UAT support and production validation

Required Skills & Qualifications

3–8 years of experience in QA or testing roles
Hands-on experience in IVR / Contact Center testing
Experience with Amazon Connect or similar platforms
Strong understanding of call flows, routing, and telephony concepts
Experience with API testing and backend validation
Knowledge of AWS services (Lambda, S3, API Gateway, CloudWatch)
Experience in test case design, execution, and defect tracking
Strong understanding of SDLC, STLC, and Agile methodologies

Preferred Skills

Experience with testing tools such as Cyara, Hammer, or similar IVR testing tools
Exposure to chatbot/voice bot testing (Amazon Lex or equivalent)
Experience in automation frameworks (Selenium, REST Assured, etc.)
Knowledge of contact centre platforms like Avaya or Genesys
Familiarity with CI/CD and DevOps testing practices

Soft Skills

Strong analytical and problem-solving abilities
Good communication and stakeholder coordination skills
Attention to detail and quality mindset
Ability to work in fast-paced, Agile environments

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90915884
Position Id: 9025315
Posted 3 days ago

Fitment

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Contact the job poster

Santhoshi Viswanadhula

Recruiter Everest Global Solutions @ Everest Global Solutions

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IVR QA Engineer

Skills

Summary

Dice Job Match Score™

Santhoshi Viswanadhula

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IVR QA Engineer

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