Search Jobs | Dice.com

18 results (3 new)

Group by company

Helpdesk Analyst - Detroit, MI

Digital Technology Solutions

Hybrid in Detroit, Michigan • Today

Easy Apply

Contract

DoE

Help Desk - MI LOCALS, ONSITE

HCL Global Systems

Dearborn, Michigan • Today

Easy Apply

Contract

Depends on Experience

Help Desk Analyst I

Wayne State University

Detroit, Michigan • Today

Full-time

USD 48,297.00 per year

Help Desk/Desktop Support Analyst

Robert Half

Rochester, Michigan • Today

Easy Apply

Contract

USD 20.90 - 24.20 per hour

Help Desk/Desktop Support Analyst

Robert Half

Rochester, Michigan • Today

Easy Apply

Contract

USD 22.00 - 25.00 per hour

Help Desk Analyst ~ Local to Ohio

Data Systems Integration Group

Remote • Yesterday

Easy Apply

Contract, Third Party

Depends on Experience

Help Desk Analyst

Idealforce LLC

Remote • Today

Contract

Depends on Experience

D&T Help Desk Analyst

Motion Recruitment Partners, LLC

Remote • Today

Easy Apply

Contract

Technical Helpdesk Analyst

Conduent

Remote or Texas • Today

Full-time

USD 47,740.00 - 62,000.00 per year

IT Specialist/Desktop Support

Connection

Detroit, Michigan • 5d ago

Full-time

USD 39.00 per hour

Senior IT Operations Support Associate

Epitec, Inc.

Dearborn, Michigan • Today

Full-time

USD 36.00 - 38.00 per hour

Service Desk Representative

TEKsystems c/o Allegis Group

Detroit, Michigan • Today

Full-time

USD 22.00 - 22.00 per hour

Help Desk 1 (Onsite)

GSK Solutions Inc.

Detroit, Michigan • Today

Easy Apply

Contract, Third Party

Depends on Experience

It Administrative Assistant

TEKsystems c/o Allegis Group

Troy, Michigan • Today

Full-time

USD 25.00 - 35.00 per hour

It Administrative Assistant

TEKsystems c/o Allegis Group

Troy, Michigan • Today

Full-time

USD 25.00 - 35.00 per hour

Help Desk Analyst - Trenton, NJ(Remote)

Strategic Technology Institute Inc

Remote or Trenton, New Jersey • Today

Full-time

E-Channel Representative

Zillion Technologies

Remote • 4d ago

Easy Apply

Contract

25 - 28

Help Desk Specialist

Ardent Eagle Solutions

Remote or Washington, District of Columbia • Today

Full-time

USD 26.00 - 33.00 per hour

Job Details

Skills

Help Desk
CompTIA
Business Administration
Information Technology
macOS
Operating Systems
call management
desktop tools

Summary

DTS is looking for HelpDesk Analyst for our direct client Position in Detroit, MI

Role description :

Required Skills

Bachelor’s degree in information technology, Business Administration or related discipline.
Minimum of three (3) years' experience in a technical support or help desk role, preferably in an educational environment.

Preferred Skills

CompTIA A+, Microsoft Certified: Fundamentals or equivalent certifications preferred.

Position Summary:

As a significant member of the Technology Division’s Client Services team, the Technical Client Service Specialist will serve as the first point of contact for technical support requests for district staff and students. This role is responsible for providing efficient, professional, and effective IT support by diagnosing and resolving basic to moderately complex technical issues via phone or remote connection. The Technical Client Service Specialist will assist in managing service requests, troubleshooting hardware and software issues, and escalating unresolved issues to the next level of support as necessary. An ideal candidate for this role possesses a blend of technical skills, customer service expertise, and an understanding of the unique challenges in an educational environment. Candidate should have solid foundational IT knowledge, software expertise, basic networking fundamentals, and previous help desk experience.

Minimum Qualifications:

Bachelor’s degree in information technology, Business Administration or related discipline.
CompTIA A+, Microsoft Certified: Fundamentals or equivalent certifications preferred.
Minimum of three (3) years' experience in a technical support or help desk role, preferably in an educational environment.

Technical Skills:

Basic knowledge of Windows and macOS operating systems,
Familiarity with common software applications, preferably all aspects of the Microsoft Office Suite,
Understanding of network fundamentals, including Wi-Fi connectivity and basic troubleshooting,
Experience with remote desktop tools, call management and helpdesk software.

Communication:

Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users clearly and effectively.
Ability to accurately document service requests, troubleshooting steps, and resolutions in the helpdesk system.

Physical Requirements:

Ability to sit for extended periods while working on a computer.
Occasional lifting and transporting of moderately heavy objects, such as computers and peripherals.

Essential Functions:

First Point of Contact: Respond to incoming calls, helpdesk tickets and remote support requests for service from district staff and students, providing timely and courteous assistance.
Phone and Remote Support: Utilize phone and remote support tools to diagnose and resolve Level 1/1.5 support issues efficiently, including password resets, account lockouts, basic software troubleshooting, and hardware peripherals setup and connectivity.
Issue Resolution: Diagnose and resolve Level 1/1.5 IT support issues, ensuring a quick resolution or appropriate escalation.
Escalation: Accurately document issues and escalate more complex problems to Level 2 or other specialized support teams, ensuring smooth handoff and communication.
Documentation: Maintain detailed and accurate records of support requests, troubleshooting steps, and resolutions in the helpdesk system.
User Education: Provide clear, concise instructions and training to users on common technical issues, empowering them to resolve minor issues independently in the future.
System Monitoring: Assist in monitoring district-wide IT systems and alerting appropriate teams when issues are detected.
Team Collaboration: Work closely with other IT teams to share knowledge, troubleshoot complex issues, and contribute to continuous improvement of support processes.
Customer Service: Maintain a high level of customer service and professionalism when interacting with all users, including students, staff, and administrators.
Performance Metrics: Achieve key performance metrics while also meeting annual objectives focused on enhancing service efficiency, improving customer engagement, and optimizing support operations.
Performs other duties as assigned by supervisor.

DTS offers excellent compensation package.

Contact:

Serein Tyagi

Digital Technology Solutions

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10122283
Position Id: 9052397
Posted 6 hours ago

Fitment

Dice Job Match Score™

⭐ Evaluating experience...

Contact the job poster

Gary Sidhu

Operations Head @ Digital Technology Solutions

View Profile

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Help Desk 1 (Onsite)

Detroit, Michigan

•

Today

Job Title Help Desk 1 (Onsite) Location Detroit, MI Duration 12 Months Pay Rate $20/hr on W2 / $25/hr on 1099 all inclusive Interview Type In-Person Note Onsite: 7am to 5pm Job Description Position Summary: As a significant member of the Technology Divisions Client Services team, the Technical Client Service Specialist will serve as the first point of contact for technical support requests for district staff and students. This role is responsible for providing efficient, professio

Easy Apply

Contract, Third Party

Depends on Experience

Help Desk - MI LOCALS, ONSITE

Dearborn, Michigan

•

Today

Bachelor s degree in information technology, Business Administration or related discipline.Experience in a technical support or help desk role, preferably in an educational environment.CompTIA A+, Microsoft Certified: Fundamentals or equivalent certifications preferred.

Easy Apply

Contract

Depends on Experience

IT Support Specialist

Ferndale, Michigan

•

Today

job summary: A global manufacturing and logistics leader is seeking a proactive IT Support Specialist to drive end-user experience and oversee site infrastructure across regional locations. In this position, you will own on-site technical support, collaborate with a worldwide IT operations network, and ensure high-performing technology delivery for business operations. Responsibilities Deliver dedicated hands-and-feet technical support for the local site and provide remote assistance to nearb

Contract

USD28 - USD35

Help Desk Analyst

No location provided

•

Today

Help Desk Analyst At B&A, we foster and embrace a distinct set of values that we live by and instill in all aspects of our organization: dedication, commitment, partnership, trust, and recognition. We have incorporated these values into successful delivery for our customers since 1988. B&A believes in ensuring its employees feel deeply connected to B&A, recognizing successes and hard work, and providing continuous opportunities to learn and grow. Our people are entrepreneurial thinkers that com

Full-time

Job Details

Skills

Help Desk
CompTIA
Business Administration
Information Technology
macOS
Operating Systems
call management
desktop tools

Summary

DTS is looking for HelpDesk Analyst for our direct client Position in Detroit, MI

Role description :

Required Skills

Bachelor’s degree in information technology, Business Administration or related discipline.
Minimum of three (3) years' experience in a technical support or help desk role, preferably in an educational environment.

Preferred Skills

CompTIA A+, Microsoft Certified: Fundamentals or equivalent certifications preferred.

Position Summary:

Minimum Qualifications:

Bachelor’s degree in information technology, Business Administration or related discipline.
CompTIA A+, Microsoft Certified: Fundamentals or equivalent certifications preferred.
Minimum of three (3) years' experience in a technical support or help desk role, preferably in an educational environment.

Technical Skills:

Basic knowledge of Windows and macOS operating systems,
Familiarity with common software applications, preferably all aspects of the Microsoft Office Suite,
Understanding of network fundamentals, including Wi-Fi connectivity and basic troubleshooting,
Experience with remote desktop tools, call management and helpdesk software.

Communication:

Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users clearly and effectively.
Ability to accurately document service requests, troubleshooting steps, and resolutions in the helpdesk system.

Physical Requirements:

Ability to sit for extended periods while working on a computer.
Occasional lifting and transporting of moderately heavy objects, such as computers and peripherals.

Essential Functions:

First Point of Contact: Respond to incoming calls, helpdesk tickets and remote support requests for service from district staff and students, providing timely and courteous assistance.
Phone and Remote Support: Utilize phone and remote support tools to diagnose and resolve Level 1/1.5 support issues efficiently, including password resets, account lockouts, basic software troubleshooting, and hardware peripherals setup and connectivity.
Issue Resolution: Diagnose and resolve Level 1/1.5 IT support issues, ensuring a quick resolution or appropriate escalation.
Escalation: Accurately document issues and escalate more complex problems to Level 2 or other specialized support teams, ensuring smooth handoff and communication.
Documentation: Maintain detailed and accurate records of support requests, troubleshooting steps, and resolutions in the helpdesk system.
User Education: Provide clear, concise instructions and training to users on common technical issues, empowering them to resolve minor issues independently in the future.
System Monitoring: Assist in monitoring district-wide IT systems and alerting appropriate teams when issues are detected.
Team Collaboration: Work closely with other IT teams to share knowledge, troubleshoot complex issues, and contribute to continuous improvement of support processes.
Customer Service: Maintain a high level of customer service and professionalism when interacting with all users, including students, staff, and administrators.
Performance Metrics: Achieve key performance metrics while also meeting annual objectives focused on enhancing service efficiency, improving customer engagement, and optimizing support operations.
Performs other duties as assigned by supervisor.

DTS offers excellent compensation package.

Contact:

Serein Tyagi

Digital Technology Solutions

Dice Id: 10122283
Position Id: 9052397
Posted 6 hours ago

Fitment

Dice Job Match Score™

⭐ Evaluating experience...

Contact the job poster

Gary Sidhu

Operations Head @ Digital Technology Solutions

View Profile

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Help Desk 1 (Onsite)

Detroit, Michigan

•

Today

Easy Apply

Contract, Third Party

Depends on Experience

Help Desk - MI LOCALS, ONSITE

Dearborn, Michigan

•

Today

Easy Apply

Contract

Depends on Experience

IT Support Specialist

Ferndale, Michigan

•

Today

Contract

USD28 - USD35

Help Desk Analyst

No location provided

•

Today

Full-time