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Helpdesk Analyst - Detroit, MI

Digital Technology Solutions

Hybrid in Detroit, Michigan • Today

Easy Apply

Contract

DoE

Help Desk/Desktop Support Analyst

Robert Half

Remote or Philadelphia, Pennsylvania • Today

Easy Apply

Contract

USD 18.00 - 19.00 per hour

Help Desk/Desktop Support Analyst

Robert Half

Remote or Philadelphia, Pennsylvania • Today

Easy Apply

Contract

USD 18.00 - 19.00 per hour

Network Engineer

Venteon

Detroit, Michigan • Today

Full-time

Help Desk Consultant

Compusoft Integrated Solutions, Inc.

Hybrid in Detroit, Michigan • Today

Easy Apply

Third Party, Contract

Depends on Experience

2nd Shift Help Desk Support

Sentinel Technologies

Remote or Downers Grove, Illinois • Today

Full-time

Compensation information provided in the description

Help Desk 1

GSK Solutions Inc.

Hybrid in Detroit, Michigan • Today

Easy Apply

Contract, Third Party

Depends on Experience

Helpdesk Analyst I

CBIZ

Remote or Trevose, Pennsylvania • Today

Full-time

Job Details

Skills

Help Desk
CompTIA
Business Administration
Information Technology
macOS
Operating Systems
call management
desktop tools

Summary

DTS is looking for HelpDesk Analyst for our direct client Position in Detroit, MI

Role description :

Required Skills

Bachelor s degree in information technology, Business Administration or related discipline.
Minimum of three (3) years' experience in a technical support or help desk role, preferably in an educational environment.

Preferred Skills

CompTIA A+, Microsoft Certified: Fundamentals or equivalent certifications preferred.

Position Summary:

As a significant member of the Technology Division s Client Services team, the Technical Client Service Specialist will serve as the first point of contact for technical support requests for district staff and students. This role is responsible for providing efficient, professional, and effective IT support by diagnosing and resolving basic to moderately complex technical issues via phone or remote connection. The Technical Client Service Specialist will assist in managing service requests, troubleshooting hardware and software issues, and escalating unresolved issues to the next level of support as necessary. An ideal candidate for this role possesses a blend of technical skills, customer service expertise, and an understanding of the unique challenges in an educational environment. Candidate should have solid foundational IT knowledge, software expertise, basic networking fundamentals, and previous help desk experience.

Minimum Qualifications:

Bachelor s degree in information technology, Business Administration or related discipline.
CompTIA A+, Microsoft Certified: Fundamentals or equivalent certifications preferred.
Minimum of three (3) years' experience in a technical support or help desk role, preferably in an educational environment.

Technical Skills:

Basic knowledge of Windows and macOS operating systems,
Familiarity with common software applications, preferably all aspects of the Microsoft Office Suite,
Understanding of network fundamentals, including Wi-Fi connectivity and basic troubleshooting,
Experience with remote desktop tools, call management and helpdesk software.

Communication:

Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users clearly and effectively.
Ability to accurately document service requests, troubleshooting steps, and resolutions in the helpdesk system.

Physical Requirements:

Ability to sit for extended periods while working on a computer.
Occasional lifting and transporting of moderately heavy objects, such as computers and peripherals.

Essential Functions:

First Point of Contact: Respond to incoming calls, helpdesk tickets and remote support requests for service from district staff and students, providing timely and courteous assistance.
Phone and Remote Support: Utilize phone and remote support tools to diagnose and resolve Level 1/1.5 support issues efficiently, including password resets, account lockouts, basic software troubleshooting, and hardware peripherals setup and connectivity.
Issue Resolution: Diagnose and resolve Level 1/1.5 IT support issues, ensuring a quick resolution or appropriate escalation.
Escalation: Accurately document issues and escalate more complex problems to Level 2 or other specialized support teams, ensuring smooth handoff and communication.
Documentation: Maintain detailed and accurate records of support requests, troubleshooting steps, and resolutions in the helpdesk system.
User Education: Provide clear, concise instructions and training to users on common technical issues, empowering them to resolve minor issues independently in the future.
System Monitoring: Assist in monitoring district-wide IT systems and alerting appropriate teams when issues are detected.
Team Collaboration: Work closely with other IT teams to share knowledge, troubleshoot complex issues, and contribute to continuous improvement of support processes.
Customer Service: Maintain a high level of customer service and professionalism when interacting with all users, including students, staff, and administrators.
Performance Metrics: Achieve key performance metrics while also meeting annual objectives focused on enhancing service efficiency, improving customer engagement, and optimizing support operations.
Performs other duties as assigned by supervisor.

DTS offers excellent compensation package.

Contact:

Serein Tyagi

Digital Technology Solutions

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10122283
Position Id: 9124028
Posted 2 hours ago

Fitment

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Contact the job poster

Gary Sidhu

Operations Head @ Digital Technology Solutions

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Help Desk 1

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Job Title Help Desk 1 Location Detroit, MI Duration 12 Months+ Interview Type Web Cam / In-Person Note Onsite: 7am to 5pm Job Description Position Summary: As a significant member of the Technology Divisions Client Services team, the Technical Client Service Specialist will serve as the first point of contact for technical support requests for district staff and students. This role is responsible for providing efficient, professional, and effective IT support by diagnosing and resol

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Title: Help Desk Consultant Location: Detroit, MI (hybrid) Duration: 12+ Months Position Summary: As a significant member of the Technology Divisions Client Services team, the Technical Client Service Specialist will serve as the first point of contact for technical support requests for district staff and students. This role is responsible for providing efficient, professional, and effective IT support by diagnosing and resolving basic to moderately complex technical issues via phone or remote

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Help Desk Analyst Req number: R8379 Employment type: Full time Worksite flexibility: Hybrid Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results acr

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Desktop Support Specialist Req number: R8766 Employment type: Full time Worksite flexibility: Onsite Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting re

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Job Details

Skills

Help Desk
CompTIA
Business Administration
Information Technology
macOS
Operating Systems
call management
desktop tools

Summary

DTS is looking for HelpDesk Analyst for our direct client Position in Detroit, MI

Role description :

Required Skills

Bachelor s degree in information technology, Business Administration or related discipline.
Minimum of three (3) years' experience in a technical support or help desk role, preferably in an educational environment.

Preferred Skills

CompTIA A+, Microsoft Certified: Fundamentals or equivalent certifications preferred.

Position Summary:

Minimum Qualifications:

Bachelor s degree in information technology, Business Administration or related discipline.
CompTIA A+, Microsoft Certified: Fundamentals or equivalent certifications preferred.
Minimum of three (3) years' experience in a technical support or help desk role, preferably in an educational environment.

Technical Skills:

Basic knowledge of Windows and macOS operating systems,
Familiarity with common software applications, preferably all aspects of the Microsoft Office Suite,
Understanding of network fundamentals, including Wi-Fi connectivity and basic troubleshooting,
Experience with remote desktop tools, call management and helpdesk software.

Communication:

Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users clearly and effectively.
Ability to accurately document service requests, troubleshooting steps, and resolutions in the helpdesk system.

Physical Requirements:

Ability to sit for extended periods while working on a computer.
Occasional lifting and transporting of moderately heavy objects, such as computers and peripherals.

Essential Functions:

First Point of Contact: Respond to incoming calls, helpdesk tickets and remote support requests for service from district staff and students, providing timely and courteous assistance.
Phone and Remote Support: Utilize phone and remote support tools to diagnose and resolve Level 1/1.5 support issues efficiently, including password resets, account lockouts, basic software troubleshooting, and hardware peripherals setup and connectivity.
Issue Resolution: Diagnose and resolve Level 1/1.5 IT support issues, ensuring a quick resolution or appropriate escalation.
Escalation: Accurately document issues and escalate more complex problems to Level 2 or other specialized support teams, ensuring smooth handoff and communication.
Documentation: Maintain detailed and accurate records of support requests, troubleshooting steps, and resolutions in the helpdesk system.
User Education: Provide clear, concise instructions and training to users on common technical issues, empowering them to resolve minor issues independently in the future.
System Monitoring: Assist in monitoring district-wide IT systems and alerting appropriate teams when issues are detected.
Team Collaboration: Work closely with other IT teams to share knowledge, troubleshoot complex issues, and contribute to continuous improvement of support processes.
Customer Service: Maintain a high level of customer service and professionalism when interacting with all users, including students, staff, and administrators.
Performance Metrics: Achieve key performance metrics while also meeting annual objectives focused on enhancing service efficiency, improving customer engagement, and optimizing support operations.
Performs other duties as assigned by supervisor.

DTS offers excellent compensation package.

Contact:

Serein Tyagi

Digital Technology Solutions

Dice Id: 10122283
Position Id: 9124028
Posted 2 hours ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Contact the job poster

Gary Sidhu

Operations Head @ Digital Technology Solutions

View Profile

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

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