Cloud Operations Analyst II
Hybrid - 3 days a week
Farmington Hills MI (Detroit suburb)
Summary Statement
The Cloud Operations Analyst II is responsible for operating and enhancing the performance, availability, and reliability of cloud and on-premises infrastructure. This individual consults on more complex observability scenarios, streamlining server and batch operations, and contributing to the efficient management of data center resources. Consults with cross-functional teams to identify opportunities for process improvements, implement best practices, and support critical business operations.
Essential Tasks/Major Duties
· Develop, implement, and maintain observability tools to monitor cloud and on-premises systems.
· Create dashboards, alerts, and reports to track system health, performance, and availability.
· Proactively leverage observability tools and identify opportunities.
· Analyze metrics and logs to identify trends, prevent potential issues, and optimize system performance.
· Collaborate with FinOps teams to monitor resource utilization and ensure cost-effective operations across cloud environments.
· Support the lifecycle of cloud and on-premises servers, including provisioning, patching, configuration, and decommissioning.
· Troubleshoot and resolve server-related issues, ensuring minimal downtime. Implement and enforce server security policies and compliance requirements.
· Schedule, monitor, and manage batch processes to ensure timely execution of critical tasks.
· Identify and resolve batch failures or delays, coordinating with relevant teams to ensure smooth operations.
· Optimize batch jobs for improved performance and resource utilization.
· Manage on-site and remote data center operations, ensuring proper functioning of hardware, power, cooling, and network infrastructure.
· Coordinate with vendors and service providers for hardware maintenance, replacements, and upgrades.
· Maintain accurate inventory of data center assets and ensure compliance with organizational standards.
· Participate in on-call rotations to address system incidents and outages promptly.
· Conduct root cause analysis and implement solutions to prevent recurrence of issues. Document and communicate incident resolution processes to relevant stakeholders.
· Work closely with cross-functional teams, including DevOps, Networking, and Application Development, to implement and maintain system integrations.
· Maintain and create comprehensive documentation for configurations, processes, and incident resolutions.
· Provide training and support to team members and other departments.
Knowledge, Skills & Abilities
· Bachelor’s degree in computer science, Information Technology, or a related field, or equivalent experience.
· 3 years of experience working with monitoring and observability tools (e.g., Datadog, PagerDuty).
· Certified Datadog Fundamentals or equivalent experience required.
· Certified PagerDuty Administrator or equivalent experience required.
· 3 years of experience in cloud operations or server management roles.
· Certified AWS SysOps Administrator or equivalent experience required.
· 3 years of progressive server administration experience (Windows, Linux).
· 3 years of experience in designing, implementing, and managing IT workload automation solutions to optimize scheduling, orchestration, and execution of enterprise workflows across on-prem and cloud environments.
· Experience leveraging artificial intelligence to drive innovation and solve complex problems. Demonstrated ability to utilize AI-driven solutions that optimize processes, enhance decision-making, or create transformative business outcomes.
· 3 years working with cloud platforms (AWS, Azure, OCI).
· Certified AWS Cloud Practitioner or equivalent experience required.
· Strong experience with data center infrastructure and knowledge of best practices.
· Proficiency in scripting and automation tools (Python, Bash, PowerShell).
· Strong understanding of networking and identity management in cloud environments.
· Working knowledge of security best practices and compliance standards.
· Working knowledge of agile methodologies.
· Excellent troubleshooting, problem-solving, and communication skills.
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