Position Summary
The Pennsylvania Public Utility Commission (PA PUC) is seeking an experienced Product Manager to lead the modernization of the CAI application. The CAI application is critical important to resolving complaints from the public with utilities companies. A three year long modernization effort is about to start that will involve the planning and delivery of this exciting project. This role will be responsible for defining the product vision, prioritizing the roadmap, gathering and managing user stories, leading the design, leading the development team, testing and implementation of the product. The Product Manager will work closely with business stakeholders,technical teams, architects, and vendors to ensure the modernized solution meets current and future business needs while aligning with enterprise architecture, security, and accessibility standards.
Key Responsibilities
* Own the product vision, strategy, and roadmap for the CAI application modernization initiative.
* Elicit, document, prioritize, and manage business and functional user stories from stakeholders across the Commission.
* Translate business needs into clear user stories, acceptance criteria, and product backlog items.
* Collaborate with solution architects,developers, UX/UI designers, and vendors to define modern technical approaches(including potential platform, architecture, and integration decisions).
* Prioritize features and technical work based on business value, risk, dependencies, and strategic goals.
* Facilitate agile ceremonies (backlog refinement, sprint planning, reviews, and retrospectives) as needed.
* Serve as the primary liaison between business stakeholders and the technical delivery team.
* Define success metrics and KPIs for the modernized CAI application and track progress against them.
* Support change management, user adoption,and training efforts related to the modernized solution.
* Ensure the product aligns with Commonwealth and PA PUC standards for security, accessibility (WCAG), data privacy, and compliance.
* Identify risks, dependencies, and impediments and drive resolution.
* Provide regular status updates and recommendations to IT leadership and business sponsors.
| Skill | Required / Desired | Amount | |
| Experience as a Product Manager leading $10M large scale public sector modernization efforts | Required | 5 Years | |
| Demonstrated experience modernizing legacy applications or leading digital transformation projects | Required | | |
| Strong experience gathering user stories from diverse business stakeholders and converting them into actionable product backlogs | Required | | |
| Working knowledge of Agile/Scrum methodologies and tools (Azure DevOps, Jira, or similar). | Required | | |
| Experience with overseeing and testing of large data conversions | Required | | |
| Excellent written and verbal communication skills, with the ability to communicate effectively with both technical and non-technical audiences | Required | | |
| Strong organizational and prioritization skills with the ability to manage competing demands | Required | | |
| Experience with enterprise application modernization (e.g., migrating from legacy platforms, moving to modern architectures). | Highly desired | | |
| Familiarity with Microsoft technology stack, cloud platforms (Azure), or content management systems | Highly desired | | |
| Experience with process improvement and business process reengineering | Highly desired | | |
| Knowledge of accessibility standards (WCAG 2.1) and public-sector compliance requirements | Highly desired | | |
| Previous experience working with Commonwealth of Pennsylvania agencies or similar public-sector organizations | Highly desired | | |
| Bachelor’s degree in Business, Information Systems, Computer Science, or related field (or equivalent experience). | Highly desired | | |
| YAFOS Certification | Highly desired | | |
Disclaimer: i-Link Solutions Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We especially invite women, minorities, veterans, and individuals with disabilities to apply. EEO/AA/M/F/Vet/Disability.
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