Role: Tier 3 Citrix / EUC Engineer
Location: Hermitage, PA
Work Location: Hybrid
Duration: 3 Months and possible extension
Position Overview
We are seeking a Tier 3 Citrix / EUC Engineer with strong hands-on experience in Citrix, Windows Desktop Engineering, Group Policy (GPO), and Microsoft Intune. The candidate will provide advanced production support, troubleshoot complex end-user computing issues, and contribute to Citrix and modern endpoint engineering initiatives.
Key Responsibilities
Provide Tier 3 support and engineering for enterprise Citrix Virtual Apps and Desktops / Citrix DaaS environments.
Troubleshoot complex issues involving Citrix VDA, ICA/HDX, Citrix Workspace, Citrix Policies, profiles, application launches, printing, and session performance.
Design, manage, and troubleshoot Active Directory GPOs, including policy inheritance, conflicts, and Citrix-related configurations.
Administer and troubleshoot Microsoft Intune, including device configuration, compliance policies, application deployment, and Windows Autopilot.
Perform Windows 10/11 desktop engineering, imaging, patching, optimization, application compatibility, and troubleshooting.
Support FSLogix, Citrix Profile Management, Active Directory, Entra ID, and hybrid-joined devices.
Develop PowerShell scripts and automation for administration and troubleshooting.
Perform root-cause analysis, resolve recurring issues, and provide technical documentation.
Collaborate with infrastructure, security, application, and Service Desk teams on escalations and engineering projects.
Must-Have Skills
7+ years of Citrix / EUC / Desktop Engineering experience.
Strong Tier 3 Citrix troubleshooting and administration experience.
Hands-on experience with Citrix Virtual Apps and Desktops / Citrix DaaS.
Strong GPO / Active Directory administration and troubleshooting.
Hands-on Microsoft Intune experience.
Strong Windows 10/11 Desktop Engineering experience.
Experience with FSLogix / Citrix Profile Management.
Strong PowerShell and Windows troubleshooting skills.
Excellent analytical, communication, and problem-solving skills.
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