Search Jobs | Dice.com

1 results (0 new)

Group by company

Major Incident and Problem Management

InfiCare

Hybrid in Hickory Creek, Texas • Yesterday

Easy Apply

Third Party, Contract

Depends on Experience

Job Details

Skills

Major Incident
Problem Management

Summary

Job Title: Major Incident and Problem Management Specialist

Location: Dallas, TX

Job Type: Contract

Duration: 6+ Months

Job Overview

Our client is seeking an experienced Major Incident and Problem Management Specialist to serve as the central point of contact during major incidents, drive problem resolution, and manage service request workflows. The ideal candidate will have strong ITIL knowledge and a proven track record coordinating cross-functional technical teams under pressure.

Key Responsibilities

Act as central coordinator during major incidents, managing communication with technical teams, service desks, and senior leadership
Assess severity and impact, prioritize actions, and allocate resources effectively
Form collaborative action plans with clear roles, deadlines, and accountability
Conduct root cause analysis (RCA) for recurring incidents and manage problem records
Develop workarounds and permanent fixes in collaboration with technical and development teams
Post updates to IT Status Page and communicate status to stakeholders throughout the incident lifecycle
Participate in weekly/monthly on-call rotation
Design workflows for Service Request and Catalog Management
Prepare and present metrics reports on incident and problem management activities
Facilitate knowledge sharing and promote best practices across the organization

Required Skills

Major Incident Management and Crisis coordination
Problem Management and Root Cause Analysis
Service Request and Catalog Management
Stakeholder communication and executive-level reporting
ITIL framework knowledge
ServiceNow (Incident, Problem, Service Request modules)
Workflow design and requirement gathering

Preferred Skills

ITIL certification
Experience with IT Status Page tools
Knowledge base and process improvement experience

Location & Work Model

Dallas, TX

Engagement Details

Contract — 6+ Months

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10113809
Position Id: 112642-1090-1789761694
Posted 1 day ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Technology Support Lead - MQ Series

Plano, Texas

•

Today

Job Description Join our dynamic team to innovate and refine technology operations, impacting the core of our business services. As a Technology Support Lead in Infrastructure Platform (IP) you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm's systems will be key and set you up for success as you navigate tasks related to identifying, troubleshootin

Full-time

Data Incident and Problem Management Analyst

Remote

•

Today

Type of Requisition: Pipeline Clearance Level Must Currently Possess: None Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: None Job Family: Data Science and Data Engineering Job Qualifications: Skills: Data Management Analysis (Inactive), Data Security, Incident Resolution Certifications: None Experience: 5 + years of related experience ship Required: No Job Description: Data Incident & Problem Management Analyst Seize your opportunity to make a personal impact

Full-time

USD 128,039.00 - 173,229.00 per year

Incident Management Analyst L1

Remote

•

Today

Company Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The comp

Full-time

Incident Management Analyst L1

Remote

•

Today

Full-time

Job Details

Skills

Major Incident
Problem Management

Summary

Job Title: Major Incident and Problem Management Specialist

Location: Dallas, TX

Job Type: Contract

Duration: 6+ Months

Job Overview

Key Responsibilities

Act as central coordinator during major incidents, managing communication with technical teams, service desks, and senior leadership
Assess severity and impact, prioritize actions, and allocate resources effectively
Form collaborative action plans with clear roles, deadlines, and accountability
Conduct root cause analysis (RCA) for recurring incidents and manage problem records
Develop workarounds and permanent fixes in collaboration with technical and development teams
Post updates to IT Status Page and communicate status to stakeholders throughout the incident lifecycle
Participate in weekly/monthly on-call rotation
Design workflows for Service Request and Catalog Management
Prepare and present metrics reports on incident and problem management activities
Facilitate knowledge sharing and promote best practices across the organization

Required Skills

Major Incident Management and Crisis coordination
Problem Management and Root Cause Analysis
Service Request and Catalog Management
Stakeholder communication and executive-level reporting
ITIL framework knowledge
ServiceNow (Incident, Problem, Service Request modules)
Workflow design and requirement gathering

Preferred Skills

ITIL certification
Experience with IT Status Page tools
Knowledge base and process improvement experience

Location & Work Model

Dallas, TX

Engagement Details

Contract — 6+ Months

Dice Id: 10113809
Position Id: 112642-1090-1789761694
Posted 1 day ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Technology Support Lead - MQ Series

Plano, Texas

•

Today

Full-time

Data Incident and Problem Management Analyst

Remote

•

Today

Full-time

USD 128,039.00 - 173,229.00 per year

Incident Management Analyst L1

Remote

•

Today

Full-time

Incident Management Analyst L1

Remote

•

Today

Full-time