Job Title
Sr Network Engineer
Position Summary (Summary of the Role)
Senior Network Engineer role in a challenging and diverse environment to assist with the installation, configuration, and management of our network infrastructure. You will also provide direct support to internal team members and external clients via phone, email, chat or in person. Candidates should be self-motivated and have excellent analytical, organizational and communication skills. Must be a strong team player able to collaborate with others. A CCNP or higher certification is preferred.
Key Responsibilities
· Design, Analyze, diagnose, and resolve customer issues within the 7-Eleven network
· Provide Tier 3 technical support for 7-Eleven’s network infrastructure
· Resolve incidents directly with end users and record detailed actions in ticketing tool
· Collaborate with 3rd party vendors to ensure the network stays operational
· Escalate issues to next level of support if unable to resolve in a timely manner
· Ensure all aspects of the entire enterprise cloud networks are architecturally sound and highly available
· Research existing and emerging technologies that align with business requirements and provide effective solutions based upon extensive professional experience, industry best practices, knowledge of industry technologies through formal training and/or self-study
· Install and implement network hardware components and cables in data centers and corporate offices
· Perform approved network changes according to procedures with minimal business disruption
· Understand and perform network maintenance and system upgrades, including service packs and patches
· Develop and maintain accurate network support documentation in a knowledge repository
· Perform network performance monitoring, trending and capacity planning for the LAN, WLAN, MAN and WAN
Expectations
· This is a full-time, on-site position based in Irving, TX.
· Occasional after-hours support may be required.
· Passionate about customer support
· Attention to detail – good organizational and time management skills
· Ability to work nights or weekends, as needed, and participate in an on-call rotation
· Could be on call approx. every 9-10 weeks.
Years of Experience
· 7+ years’ experience managing large-scale enterprise networks.
Required Qualifications (Non-Negotiable)
*Highlight or Bold your Top 3 “Must-Haves” from this section
· 7+ years’ experience managing enterprise networks (Cisco, f5, Juniper).
· 2+ years working specifically in network design, planning, connectivity, migration, and support
· Knowledge and understanding of common network protocols (e.g., TCP, UDP, STP, HSRP, BGP, OSPF, etc.)
Nice-to-Have Qualifications (Desired but Not Required)
· N/A
Education & Certification Requirements
· University degree in Information Technology or related field preferred
· Certifications are highly recommended – (i.e., CCNP, CCIE, JNCIS, JNCIP, etc.)
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