IT Technical Support Administrator (2 days onsite)

IT Technical Support Administrator

Salary: $80,000 - $90,000

Location: Katy, TX (2 days' onsite)

Key Responsibilities

1. Provide onsite technical support to end users during standard business hours, ensuring timely resolution of incidents and service requests.
2. Troubleshoot and support end-user workstations, printers, scanners, large-format printers, conference-room equipment, Wi-Fi access points, network equipment, and telephony devices.
3. Support user authentication, password resets, account access, and common endpoint connectivity issues.
4. Perform IT equipment Move, Add, and Change (MAC) activities, including physical workstation and peripheral moves, setup, and validation.
5. Provide Microsoft 365 support, including common user, Outlook, Teams, OneDrive, and access-related issues.
6. Provide onsite hands-and-feet support for remote technical teams, including equipment checks, cabling, connectivity validation, device reboots, and basic hardware replacement or installation.
7. Assist with basic system and network administration, endpoint configuration, software deployment, and routine infrastructure checks.
8. Maintain accurate incident, service-request, asset, and troubleshooting documentation in the designated IT service-management system.
9. Liaise with the CIO, CTO, and other technical stakeholders to support new IT services, technology improvements, implementations, and operational initiatives.
10. Provide remote technical assistance to other customers as and when required.

Qualifications

• 5+ years of experience in IT Support, System Aministration, or a similar hands-on technical role.
• Relevant certifications such as CompTIA A+, Network+, Microsoft certifications, or ITIL Foundation are preferred.
• Infrastructure experience including working knowledge of Networking with switches, Access Points, Firewalls, etc.
• Working knowledge with either Hyper-V, VMware or any Virtual Machines.
• Experience supporting multi-site environments and providing remote support to users at other locations.