Our client is looking for a Help Desk to provide support to end users on a variety of IT issues, including but not limited to providing password and network access assistance.
Tasks:
· Identifying, researching, and resolving IT technical issues that are reported by State of Wisconsin employees, citizens, customers, and monitoring systems. Responds to telephone calls, email, and personnel requests for technical support.
· Provides support to both state agency employees and citizens in the access and use of State of Wisconsin applications.
· Documents, tracks, and monitors problems experienced with those applications to ensure a timely resolution and ability to spot trends.
· Utilizes commonly used IT support concepts, practices, and procedures with a Level 1 IT support capacity.
· Applies knowledge of commonly used concepts, practices, and procedures within a Level 1 IT support field.
· Provides support to end users on a variety of issues.
· Identifies, researches, and resolves technical problems.
· Responds to telephone calls, email, and personnel requests for technical support.
NOTE: Must be WI resident or willing to relocate to WI at the candidate's expense PRIOR to start date. HYBRID role. Roughly 3–5-week training period likely onsite with a hybrid schedule after that. Hybrid schedule will be alternating between onsite one week and remote the next. This is a 24x7x365 support center which is open all Holidays and to ensure adequate coverage an occasional shift in work hours may be necessary. This is a 2nd shift position (4pm-12:30am)
Location: Madison, WI
Contract: 1 year
Skills Required:
6+ months of experience in the following:
· Basic IT troubleshooting
· Call center experience
· Customer service experience
*** Rate depends on experience
*** Candidates authorized to work in the US are encouraged to apply. We can accept H1b, , TN, and other valid work visas for IT. However, we cannot accept OPT or CPT visas at this time.
*** Companies submitting candidates should only submit direct W2 employees for this position.
Please submit your resume by using the "URL" below
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