Pacific Consultancy Services
Hybrid in McKinney, Texas • Today
Easy Apply
Contract, Third Party
Depends on Experience
4 results (2 new)
4 results (2 new)
Pacific Consultancy Services
Hybrid in McKinney, Texas • Today
Easy Apply
Contract, Third Party
Depends on Experience
Job Title: Sr. QA Lead – .NET & Genesys Integration Testing
Location: Mckinney, TX
Job Type: Contract (Hybrid)
Job description:
We are seeking an experienced QA Lead to lead end-to-end testing efforts for integrations between .NET-based applications and the Genesys platform. The ideal candidate will have strong experience in integration testing, API testing, contact center technologies, test automation, and defect management across complex enterprise environments.
Key Responsibilities:
• Lead functional, integration, system, and user acceptance testing activities.
• Define and execute test strategies for integration between .NET applications and Genesys Cloud/Genesys contact center solutions.
• Validate APIs, workflows, event-driven interactions, and data exchanges across systems.
• Develop and maintain test plans, test cases, and test execution reports.
• Coordinate testing activities across business, development, and infrastructure teams.
• Identify, track, and manage defects through resolution.
• Support test automation initiatives and CI/CD integration.
• Validate voice, routing, agent desktop, and customer interaction workflows within Genesys.
• Ensure quality standards and release readiness are achieved before production deployment.
Required Skills:
• 8+ years of QA and software testing experience.
• 3+ years leading testing teams or large testing initiatives.
• Experience testing .NET applications, REST APIs, and enterprise integrations.
• Hands-on experience with Genesys Cloud, Genesys Engage, or other Genesys platforms.
• Strong understanding of contact center workflows, call routing, IVR, agent interactions, and reporting.
• Experience with API testing tools such as Postman or SoapUI.
• Experience with test automation frameworks and tools.
• Strong defect management and root-cause analysis skills.
• Experience working in Agile/Scrum environments.
Preferred Skills
• Experience with contact center modernization or migration projects.
• Knowledge of cloud platforms such as AWS.
• Experience with automation tools such as Selenium, Playwright, or Cypress.
• Familiarity with CI/CD pipelines and DevOps practices
Pacific Consultancy Services, founded with an ambitious vision in 2013, is a prominent IT Consulting and Service Delivery firm. The company is built upon the pillars of exceptional customer-centric solutions, streamlined processes, and impeccable technical expertise.
With nearly two decades of experience, Pacific consultancy services have been at the forefront of delivering intelligent solutions to clients worldwide, including the United States. Its specialized offerings encompass Artificial Intelligence, Machine Learning, Blockchain, Cloud services, IoT, DevOps, IT Staff Augmentation, and Cognitive Analytics, all contributing to achievable and profitable business models. Ensuring quality across all service domains is a priority for Pacific consultancy services. Its services span from IT Staff Augmentation to Digital Transformation, IT Consulting, and Emerging Technologies.
The work ethos of Pacific consultancy services revolves around its core “Model of Delivery,” aimed at providing clients with the best possible solutions.
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