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Job Details

Skills

Call Center
Genesys
AI
vendor management
financial planning
risk
delivery
portfolio

Summary

Role Name: Call Center Optimization portfolio (Genesys Cloud CX) Initiative Lead
Work site: Miami FL (Hybrid)
Duration: 6+ Months

Job Description:

Lead the Call Center Optimization portfolio, driving end-to-end strategy and execution across Genesys Cloud CX transformation, AI-enabled Agent Assist (including Cresta capabilities), and broader contact center modernization initiatives. Own portfolio governance, vendor management, financial planning, and budget/spend oversight, ensuring alignment to business objectives and measurable outcomes. Establish and manage a forward-looking roadmap, balancing innovation with operational stability, while proactively identifying and mitigating risks. Partner with business and technical leaders to define success metrics, track value realization, and ensure delivery of expected ROI. Provide leadership and oversight to both Project Managers, fostering accountability, collaboration, and high-quality execution. Serve as the primary escalation point for delivery issues, championing continuous improvement and operational excellence across all workstreams and vendors.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: unitca
Position Id: 9065756
Posted 1 day ago

Company Info

About Axiom Global Technologies, Inc.

Our vision is to be a Premier Business Partner to our clients across all our service verticals. We deliver a more complete and superior value to our clients than our competition. While growing in size and complexity, we remain agile to the ever-changing needs and expectations of our clients and employees.

Axiom s mission is to empower our clients become high-performance businesses by consistently delivering value; leveraging the power of Axiom s delivery capabilities across all service lines.

Attaining our vision requires that we continually evaluate our performance at every level of the organization. Innovative ideas and industry best practices are implemented quickly and monitored closely.

Our goals and aspirations are sustained by hiring and retaining a global workforce of the highest caliber. We regard our employees as our greatest asset and provide an ever enjoyable, yet challenging, work environment.

We remain committed to the professional and monetary growth of each employee, while expecting commitment to the Axiom business model in return. Sincere effort and superior performance is always encouraged, recognized and rewarded.

Job Details

Skills

Call Center
Genesys
AI
vendor management
financial planning
risk
delivery
portfolio

Summary

Role Name: Call Center Optimization portfolio (Genesys Cloud CX) Initiative Lead
Work site: Miami FL (Hybrid)
Duration: 6+ Months

Job Description:

Dice Id: unitca
Position Id: 9065756
Posted 1 day ago

Company Info

About Axiom Global Technologies, Inc.

Senior Manager – Genesys Cloud & Contact Center Transformation

Hybrid in Miami, Florida

•

Yesterday

We are seeking an experienced Senior Manager Call Centre Transformation & Optimization to lead a strategic portfolio of contact centre modernization initiatives. This role will be responsible for driving the end-to-end strategy, roadmap, governance, and execution of transformational programs focused on Genesys Cloud CX, AI-enabled Agent Assist, Cresta, and broader contact centre technology modernization. The ideal candidate will have a strong combination of contact centre technology expertise,

Easy Apply

Full-time, Third Party

Depends on Experience

Call Center Optimization portfolio (Genesys Cloud CX) Initiative Lead

Skills

Summary

Dice Job Match Score™

Hariprakash Tiwari

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Call Center Optimization portfolio (Genesys Cloud CX) Initiative Lead

Axiom Global Technologies, Inc.

Job Details

Skills

Summary

Company Info

About Axiom Global Technologies, Inc.

Dice Job Match Score™

Hariprakash Tiwari

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