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Bilingual Customer service executive (Hybrid)

Cleo Consulting Inc.

Hybrid in Nashville, Tennessee • Yesterday

Easy Apply

Contract, Third Party

Depends on Experience

Job Details

Skills

Customer service
schedule
meetings
paralegal

Summary

Client: State of TN/TN TennCare

Job ID: 66418

Job Title: Managed Care Specialist

Location: 310 Great Circle Rd. Nashville, Tennessee 37243

Estimated Duration: 10/19/2026 - 06/30/2027

Hybrid

Description

Bilingual Candidates Only
Our Client is looking to hire a Managed Care Specialist for a hybrid role.
No duplicate submissions
Our Client provides their workforce with a hybrid work environment. Most positions have a combination of work from home and work in the office, which varies by position, department, and business need. Training is extensive, up to 6 weeks prescheduled, virtual / in-office (by supervisor request), and contractors must attend training every day to build proficiency.
No Preplanned PTO will be approved during training weeks.
All candidates MUST be local to middle TN and able to commute to our Client’s office in Nashville, TN as needed. The work hours and schedule are M-F with standard 7.5 hours per day/max, 37.5 hours per week.

Key Responsibilities

Determine individual and family eligibility for our Client’s care programs.
Assist in coordinating and communicating schedules to internal/external Clients.
Conduct client interviews, collect facts and information, and compile case data to provide recommendations to an attorney.
Timely management of casework, including proper documentation and case resolution.
Provide legal research, analysis of legal papers, and draft legal documents. Document findings accurately.
Work efficiently / effectively in multiple databases to extract information.
Attend workgroup meetings and participate in discussions.
Assist leadership team, as necessary.

Requirements and Skills

Must have a bachelor’s or associate degree.
A background in Paralegal studies is a plus.
Work experience in a Legal environment a plus.
Customer service or call center experience a plus.
Proven technical skills (e.g., Microsoft Word, Excel, Outlook, PowerPoint, SharePoint, etc.).
Excellent time management skills with the ability to prioritize work to meet specific deadlines with minimal supervision.
Excellent verbal and written communications skills.
Keen attention to detail and adherence to deadlines.
Strong time management, note-taking, email organization, and distribution skills.
Critical thinking and problem-solving skills.

Other Important Information

The position is a hybrid position in downtown Nashville, TN. The contractor will work onsite and remotely based on the team’s schedule.
The position is contract for 12 months with an opportunity to be extended.

Schedule

Days - Monday Yes Tuesday Yes Wednesday Yes Thursday Yes Friday Yes Saturday No Sunday No
Hours/Day - 7.5
Time Zone - CST
Shifts - Shift 1
Start Time - 8:00 AM
End Time - 4:30 PM
Description - State of Tennessee Official Standard Office Hours
Active – Yes

Type	Category	Qualification	Description	Competency	Required
Education	Others	Bachelor's or Associate's Degree	Must have a bachelor’s or associate degree.	Proficient (4-6 Years)	Yes
Skills	Others	Critical Thinking and Problem-Solving Skills	Critical thinking and problem-solving skills.	Proficient (4-6 Years)	Yes
Skills	Others	Communication Skills	Excellent verbal and written communications skills.	Proficient (4-6 Years)	Yes
Skills	Others	Microsoft Office	Proven technical skills (e.g., Microsoft Word, Excel, Outlook, PowerPoint, SharePoint, etc.).	Proficient (4-6 Years)	Yes
Skills	Others	Paralegal	A background in Paralegal studies is a plus.	Novice (1-3 Years)	No

“Cleo Consulting is an equal opportunity employer (Minorities/Women/Veterans/Disabled)”

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91081631
Position Id: 8190-22658-1790706212
Posted 1 day ago

Fitment

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Summary

Client: State of TN/TN TennCare

Job ID: 66418

Job Title: Managed Care Specialist

Location: 310 Great Circle Rd. Nashville, Tennessee 37243

Estimated Duration: 10/19/2026 - 06/30/2027

Hybrid

Description

Bilingual Candidates Only
Our Client is looking to hire a Managed Care Specialist for a hybrid role.
No duplicate submissions
Our Client provides their workforce with a hybrid work environment. Most positions have a combination of work from home and work in the office, which varies by position, department, and business need. Training is extensive, up to 6 weeks prescheduled, virtual / in-office (by supervisor request), and contractors must attend training every day to build proficiency.
No Preplanned PTO will be approved during training weeks.
All candidates MUST be local to middle TN and able to commute to our Client’s office in Nashville, TN as needed. The work hours and schedule are M-F with standard 7.5 hours per day/max, 37.5 hours per week.

Key Responsibilities

Determine individual and family eligibility for our Client’s care programs.
Assist in coordinating and communicating schedules to internal/external Clients.
Conduct client interviews, collect facts and information, and compile case data to provide recommendations to an attorney.
Timely management of casework, including proper documentation and case resolution.
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Work efficiently / effectively in multiple databases to extract information.
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Requirements and Skills

Must have a bachelor’s or associate degree.
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Proven technical skills (e.g., Microsoft Word, Excel, Outlook, PowerPoint, SharePoint, etc.).
Excellent time management skills with the ability to prioritize work to meet specific deadlines with minimal supervision.
Excellent verbal and written communications skills.
Keen attention to detail and adherence to deadlines.
Strong time management, note-taking, email organization, and distribution skills.
Critical thinking and problem-solving skills.

Other Important Information

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Schedule

Days - Monday Yes Tuesday Yes Wednesday Yes Thursday Yes Friday Yes Saturday No Sunday No
Hours/Day - 7.5
Time Zone - CST
Shifts - Shift 1
Start Time - 8:00 AM
End Time - 4:30 PM
Description - State of Tennessee Official Standard Office Hours
Active – Yes

Type	Category	Qualification	Description	Competency	Required
Education	Others	Bachelor's or Associate's Degree	Must have a bachelor’s or associate degree.	Proficient (4-6 Years)	Yes
Skills	Others	Critical Thinking and Problem-Solving Skills	Critical thinking and problem-solving skills.	Proficient (4-6 Years)	Yes
Skills	Others	Communication Skills	Excellent verbal and written communications skills.	Proficient (4-6 Years)	Yes
Skills	Others	Microsoft Office	Proven technical skills (e.g., Microsoft Word, Excel, Outlook, PowerPoint, SharePoint, etc.).	Proficient (4-6 Years)	Yes
Skills	Others	Paralegal	A background in Paralegal studies is a plus.	Novice (1-3 Years)	No

“Cleo Consulting is an equal opportunity employer (Minorities/Women/Veterans/Disabled)”

Dice Id: 91081631
Position Id: 8190-22658-1790706212
Posted 1 day ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

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