AI Product & Copilot Agent Specialist
We are seeking a highly technical and innovative professional with deep expertise in Generative AI, Microsoft 365 Copilot, Copilot Studio, and conversational AI solutions to design, build, deploy, and continuously improve AI-powered experiences for colleagues. This individual will serve as both a hands-on builder and strategic partner, creating custom GPTs, Copilot agents, and AI chatbots that improve productivity, learning, and the overall colleague experience.
The ideal candidate is passionate about AI, comfortable navigating rapidly evolving technologies, and skilled at translating business needs into scalable AI solutions that deliver measurable value.
AI Agent Development & Management
Design, build, test, deploy, and maintain custom GPTs, Microsoft 365 Copilot agents, and AI-powered chatbots for product management and colleague productivity use cases.
Manage the end-to-end lifecycle of AI solutions, including requirements gathering, prompt engineering, testing, deployment, monitoring, and continuous improvement.
Own and support existing AI products, including enterprise and organization-wide chatbots, ensuring high quality, reliability, and adoption.
Microsoft AI Ecosystem & Vendor Partnership
Leverage Microsoft 365 Copilot, Copilot Studio, and related technologies to deliver innovative colleague experiences.
Partner closely with Microsoft and other technology vendors to troubleshoot issues, resolve defects, implement enhancements, and manage production deployments.
Stay current on emerging AI capabilities and identify opportunities to introduce new solutions that improve productivity and learning outcomes.
Data, Analytics & Optimization
Monitor agent performance, adoption, and engagement metrics using available reporting and analytics tools, including Microsoft Viva Insights and platform reporting capabilities.
Analyze user behavior, feedback, and usage data to drive product enhancements and improve AI effectiveness.
Establish measurement frameworks to assess business impact and colleague value.
Operations, Support & Knowledge Management
Partner with Technology Operations, Servicing, Product, and Engineering teams to monitor AI solutions in production and proactively address issues.
Create and maintain knowledge articles, troubleshooting guides, FAQs, and support documentation.
Establish operational processes for ongoing support, governance, and continuous improvement.
Cross-Functional Collaboration
Partner with Product Managers, Engineers, UX teams, Operations teams, and business stakeholders to identify opportunities for AI-enabled solutions.
Translate complex technical concepts into clear, actionable recommendations for technical and non-technical audiences.
Act as a thought leader for responsible AI adoption and emerging AI technologies across the organization.
Qualifications
Strong experience designing, building, deploying, and maintaining Generative AI solutions in a professional environment.
Hands-on experience with Microsoft 365 Copilot, Copilot Studio, ChatGPT, custom GPTs, or similar AI platforms.
Strong understanding of prompt engineering, conversational design, AI testing, and solution optimization.
Experience monitoring and analyzing usage, adoption, and performance metrics to improve AI products.
Proven ability to work with external technology vendors and internal engineering teams to resolve issues and deliver enhancements.
Excellent communication, stakeholder management, and problem-solving skills.
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