Director Program & Delivery Management

We are seeking an experienced Director Program & Delivery Management to lead enterprise-scale technology transformation programs for strategic clients.

This is a senior leadership role responsible for driving successful delivery across application development, application migration, legacy modernization, cloud transformation, and enterprise platform implementations.

The ideal candidate combines strong program and delivery leadership, executive client management, technology transformation experience, and commercial acumen. You will act as a trusted advisor to senior client stakeholders while leading global delivery teams to achieve predictable, high-quality business outcomes.

Key Responsibilities Program & Delivery Leadership

• Lead large, complex, multi-workstream technology programs and portfolios from strategy through implementation and transition.
• Establish program governance, delivery methodology, KPIs, roadmaps, and success criteria.
• Drive delivery across application development, migration, modernization, cloud, integration, and platform implementations.
• Manage scope, schedule, quality, dependencies, risks, issues, and organizational change.
• Lead program recovery efforts when projects are off-track or at risk.

Executive Client Management

• Serve as a senior trusted advisor to CIOs, CTOs, digital leaders, and other executive stakeholders.
• Lead executive steering committees, program reviews, and transformation discussions.
• Communicate program health, risks, financials, and recommendations clearly to senior leadership.
• Build long-term client relationships and strengthen client confidence.

Financial & Commercial Management

• Own program financial performance, including budgets, forecasts, revenue, margins, and resource utilization.
• Manage commercial impacts of scope changes and delivery decisions.
• Partner with account and sales leadership on proposals, estimates, new opportunities, and account growth.

People Leadership

• Lead and develop high-performing, globally distributed program and delivery teams.
• Coach program managers, delivery managers, and emerging leaders.
• Foster a culture of accountability, collaboration, transparency, and continuous improvement.

Transformation Experience Experience leading one or more of the following is highly desirable:

• Application development and digital product engineering
• Application migration and cloud transformation
• Legacy application modernization and rationalization
• Cloud-native and DevOps transformation
• Enterprise platform implementations
• Application managed services and transitions
• Multi-vendor/global delivery programs

Qualifications

• Bachelor''s degree in Computer Science, Engineering, Business, Information Technology, or a related field is preferred.
• 15+ years of experience in IT delivery, technology services, program management, or digital transformation.
• Proven experience owning and growing $10M+ client engagements, with accountability for portfolio planning, financial performance, budgeting, and P&L.
• Strong executive presence and demonstrated ability to manage relationships with C-level executives, business unit leadership, Sales, and corporate functions across client engagements.
• Demonstrated growth mindset, with the ability to identify opportunities, expand client relationships, and grow existing business.
• Proven experience developing and leading high-performing Agile delivery teams across application development and application modernization programs.
• Strong understanding of modern technology delivery, including Agile, DevOps, engineering practices, governance, risk management, SLAs, and KPI management.
• Preferred experience with enterprise platforms such as ServiceNow, Microsoft Dynamics 365, and Salesforce.
• Experience standardizing engineering and delivery processes and leveraging tools and technology to improve delivery efficiency, quality, and predictability.
• Strong business operations experience, including management reporting, QBRs, contracts, SOWs, POs, resource forecasting and optimization, and program metrics such as attrition, hiring, utilization, and financial performance.
• Proven people leadership experience, including hiring, workforce planning, upskilling, coaching, mentoring, and developing delivery leaders and teams.
• Strong experience with RFP strategy, solution development, and proposal creation, including partnering with Sales and technical teams.

Must-Have Skills

• Client & Executive Interaction
• Financial & P&L Management
• People & Delivery Leadership
• RFP Strategy & Proposal Creation
• Technical Delivery & Transformation