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Senior Infrastructure Technical Writer
Infrastructure Documentation
Technical Documentation
Enterprise Infrastructure
Data Center Infrastructure
Cloud Infrastructure
Microsoft Visio
Microsoft Word
HTML
XML
ServiceNow Knowledge Base
SharePoint
Adobe Acrobat
Microsoft Excel
Microsoft PowerPoint
Microsoft Teams
Network Documentation
Network Diagrams
Flow Diagrams
Process Documentation
SOP Documentation
Runbooks
Knowledge Articles
Platform Engineering
Windows Server
Unix
Linux
SQL
Network Protocols
WAN
LAN
Firewall Security
System Monitoring
Infrastructure Engineering
Documentation Standards
Knowledge Management
Technical Writing
Requirements Analysis
Documentation Strategy
Peer Reviews
Technical Research
Cross-functional Collaboration
Organizational Skills
Time Management
Presentation Skills
Infrastructure Support Documentation
Operations Documentation
Cloud Documentation.

Senior Infrastructure Technical Writer
Infrastructure Documentation
Technical Documentation
Enterprise Infrastructure
Data Center Infrastructure
Cloud Infrastructure
Microsoft Visio
Microsoft Word
HTML
XML
ServiceNow Knowledge Base
SharePoint
Adobe Acrobat
Microsoft Excel
Microsoft PowerPoint
Microsoft Teams
Network Documentation
Network Diagrams
Flow Diagrams
Process Documentation
SOP Documentation
Runbooks
Knowledge Articles
Platform Engineering
Windows Server
Unix
Linux
SQL
Network Protocols
WAN
LAN
Firewall Security
System Monitoring
Infrastructure Engineering
Documentation Standards
Knowledge Management
Technical Writing
Requirements Analysis
Documentation Strategy
Peer Reviews
Technical Research
Cross-functional Collaboration
Organizational Skills
Time Management
Presentation Skills
Infrastructure Support Documentation
Operations Documentation
Cloud Documentation.

Summary

SENIOR INFRASTUCTURE TECHNICAL WRITER

POSITION SUMMARY: Ensure accurate, concise, and successful delivery of process technical documentation. The Senior Infrastructure Technical Writer is required for production of internal support documentation of Enterprise-class infrastructure and cloud platforms.

PRIMARY RESPONSIBLITIES:

Research and analyze requirements for new infrastructure environment builds. Independent study of proposed data center and cloud solutions for all associated systems and hardware components.
Create and maintain complex Visio flow diagrams that illustrate transaction traffic patterns, network connectivity, and all configurable system components.
Work with project managers to map out documentation strategies and schedules.
Collaborate with distributed engineers (Windows, Unix, and Cloud engineers, Network, Security, SQL DB, and Monitoring) to gather technical build information for documentation deliverables.
Author and publish the documentation suite for each infrastructure project for two core audiences (online HTML knowledge articles for global Operations Support teams authored in ServicePoint Knowledge Management System, and infrastructure reference guides for Platform Engineering authored in MS Word).
Host virtual documentation turnover sessions to Operations Support teams using Microsoft Teams.
Participate as a key member of a large, centralized documentation team, taking part in peer reviews, mentoring, and exchange of best practices ideas and concepts.

DOCUMENTATION FORMATS: Online knowledgebase and printed guides.

QUALIFICATIONS:

Four-year college degree, preferably in Computer Science or English.
Ten years minimum experience producing technical documentation, preferably in the systems/hardware and data center infrastructure IT areas.
Working knowledge of infrastructure server farms, network communications protocols, firewall security, system/application monitoring, WAN/LAN configurations.
Strong Visio diagramming skills/experience.
Excellent written and verbal skills. Must be able to build a rapport with infrastructure engineers, working closely with them to produce comprehensive documentation that describes sophisticated distributed platforms for internal support staff consumers.
Excellent organizational and time management skills. Must be able to juggle multiple projects under tight deadlines while being flexible to accommodate shifting schedules.
Self-starter. Must be able to take projects and run with them with very little supervision. Must be analytical with a thirst for new technological knowledge. Proven track record of performing research and independent self-study as part of production of documentation deliverables.
Experience with running/hosting Teams meetings. Position requires hosting both large Teams meeting presentation-type sessions and smaller collaborative Teams meetings.
Knowledge/experience of documentation standards and processes with ability and willingness to collaborate with peers in the documentation team to develop and refine them.
Hands on experience working with ServiceNow Knowledge Base module a plus.

TOOLS / APPLICATIONS: Tools knowledge/experience, in order of priority:

MS Visio
Microsoft Word
HTML or XML online authoring application
Adobe Acrobat
SharePoint
MS Excel
MS PowerPoint

POSSESSES THE FOLLOWING KEY SKILLS/BEHAVIORS:

Communicate Effectively

Communicates technical information and instructions clearly
Communicates complex concepts and information in a way that is easily understood by others

Knowledge of Tools and Technologies

Has functional knowledge needed to use the necessary tools and technologies to develop documentation and diagrams
Follows process and standards for technical communications tools and technologies

Quality of Work

Provides accurate documentation using input from SMEs that meet the needs of our customers
Holds documentation review meetings with SMEs and incorporates feedback into the documentation

Collaborate and Teamwork

Follows developed documentation standards
Makes current, and previous, work available to team members as needed

Organization of Information

Arranges information and files in a useful manner following current documentation standards
Works with project team members to determine the appropriate documentation to be written

Planning

Provides project timelines and goals to the appropriate project stakeholders
Works with others to set reasonable project objectives and goals

Innovation

Learns new tools and technologies as needed
Incorporates new technologies into existing documentation

Standards Adherence

Follows standards outlined in our standards guide during the development of project documentation
Uses methods and practices to facilitate achievement of project documentation on-time and with quality.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10199915
Position Id: 9037090
Posted 2 days ago

Infrastructure Technical Writer (with 8+ MS Visio and Infrastructure experience required)

Remote

•

Yesterday

Job Description: Job Title: Infrastructure Technical Writer Location: 100% Remote Type: Full Time/W2 with Infinite Computer Solutions Job Summary: Ensure accurate, concise, and successful delivery of infrastructure technical documentation. The Senior Infrastructure Technical Writer is required for production of internal support documentation of Enterprise-class infrastructure and cloud platforms. PRIMARY RESPONSIBLITIES: Research and analyze requirements for new infrastructure environment build

Easy Apply

Full-time

$90,000 - $100,000

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Hemlata Chauhan

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