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Job Details

Skills

Supervision
Communication
Documentation
Database
Service Level
Collaboration
ROOT
Continuous Improvement
Operational Efficiency
OFAC
Customer Service
Staff Management
Fraud
Management
Research
Analytical Skill
Problem Solving
Conflict Resolution
Active Listening
Relationship Building
Microsoft Exchange
Presentation Software
Training
Business Administration
Criminal Justice
Finance
Policies and Procedures
Preventive Maintenance
Performance Management
Project Management
Military
IP
Intellectual Property
Media
SAP BASIS
Law
Recruiting

Supervision
Communication
Documentation
Database
Service Level
Collaboration
ROOT
Continuous Improvement
Operational Efficiency
OFAC
Customer Service
Staff Management
Fraud
Management
Research
Analytical Skill
Problem Solving
Conflict Resolution
Active Listening
Relationship Building
Microsoft Exchange
Presentation Software
Training
Business Administration
Criminal Justice
Finance
Policies and Procedures
Preventive Maintenance
Performance Management
Project Management
Military
IP
Intellectual Property
Media
SAP BASIS
Law
Recruiting

Summary

Overview

To identify, review, investigate fraud activity, claims/cases and risk exposures from various delivery channels. Review transactional activities, internal/external inquiries, and perform investigations to protect Navy Federal and its members' financials and assets, and control and mitigate potential fraud loss. Ensure adherence to applicable federal and state laws, rules and regulations. Work is performed under close supervision. Perform basic/routine tasks requiring moderate analysis and solving problems of moderate complexity.

Responsibilities

Investigate various types of transactions/activities/cases (e.g., ID Theft and Synthetic ID, Check Fraud, Account Takeover fraud) including reported or alleged loss of assets from various business channels
Respond to inquiries using various communication venues (including inbound telephone calls) to provide explanation for action taken in response to a specific alert or case
Communicate with internal and external customers on fraud and security issues, problem resolution, account information and investigations
Collect evidence and related documentation via available systems and methods; ensure chain of evidence/documentation is maintained in accordance with federal and state laws, rules, regulations and Navy Federal's policies and procedures
Review data gathered to substantiate/disqualify a loss claim or charge off, and escalate as needed
Research public record databases to identify, analyze and verify information related to primary investigations, validation reviews, discrepancies associated with information provided, and assess potential fraud risk
Create detailed reports of investigations to include actions taken and results
Prepare and maintain data for analysis and reference
Detect fraud trends, red flags and recommend preventive measures to business units and management
Monitor timeline from identification/notification of fraudulent activity to closure, ensuring service level agreements and regulatory requirements are met
Collaborate with other business units to gain an understanding of transactions, processes and procedures, their impact on other business units processes and procedures, and identify risk potential for fraudulent activity
Identify risk exposure/fraud activity, and recommend restorative/control action (e.g., freezing accounts, contacting/alerting members or appropriate internal/external security/financial personnel, adding restrictions or fraud alerts or holds to members accounts)
Determine if suspicious activities are caused by processing errors requiring corrections and/or recommending to management changes to business policies and/or processes to prevent reoccurrence
Support projects related to fraud detection, prevention or root analysis
Involved in driving continuous process improvement to increase member experience quality; reduce losses; minimize financial risk and maintain high operational efficiency
Maintain knowledge of applicable federal and state laws, rules, regulations, and Navy Federal policies and procedures
Performs other duties as assigned

Qualifications

Familiarity with applicable federal and state laws, rules and regulations (e.g., Bank Secrecy Act, USA Patriot Act, and OFAC regulations)
Familiarity with fraud trends and threats
Exposure to member/customer service, preferably in a financial institution or contact center
Exposure to applying various analytical techniques used in determining and resolving fraud and identity theft in transactions and membership applications
Exposure to working with all levels of staff, management, stakeholders, vendors
Basic skill managing multiple priorities independently and/or in a team environment to achieve goals
Basic skill determining "Intent" and "No Intent" scenarios
Basic skill in identifying and responding to Red Flags (e.g., Known Fraud Patterns, Check Image Details, Membership Specific Info, etc.)
Basic skill assimilating information, analyzing facts, and developing logical conclusions
Basic skill interpreting and synthesizing large amounts of information
Basic skill exercising initiative and using good judgement to make sound decisions
Basic skill identifying and analyzing business requirements and recommending solutions
Basic organizational, planning and time management skills
Basic investigative, research, analytical, and problem solving skills
Basic skill following, interpreting, and applying relevant data/instructions to guidelines, procedures, practices, and regulations
Effective active listening skills to accurately respond to inquiries and account requests
Basic skill building relationships through rapport, trust, diplomacy and tact
Basic skill to influence, negotiate, and persuade to reach agreeable exchange and positive outcomes
Basic verbal and written communications skills
Basic word processing, spreadsheet, and presentation software skills
Associate's degree in Business Administration, Criminal Justice, Finance, or related field, or the equivalent combination of education, training, and experience

Desired Qualifications

Bachelor's degree in Business Administration, Criminal Justice, Finance, or related field
Familiarity with Navy Federal products, services, programs, policies, and procedures

Additional Information

Hours:

Tuesday-Saturday, 8:00AM - 4:30PM

Location:

5510 Heritage Oaks Drive, Pensacola, FL 32526
141 Security Drive, Winchester, VA 22602

About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

FORTUNE 100 Best Companies to Work For 2026

Yello and WayUp Top 100 Internship Programs 2025

Computerworld Best Places to Work in IT 2026

Most Loved Workplace - America's Top Most Loved Workplaces 2025

2025 PEOPLE Companies That Care

Newsweek Most Trustworthy Companies in America 2026

Military Times 2025 Best for Vets Employers

Forbes 2026 America's Best Large Employers

Forbes 2025 America's Best Employers for New Grads

Forbes 2025 America's Best Employers for Tech Workers

2025 RippleMatch Campus Forward Award Winner for Overall Excellence

Military.com Top Military Spouse Employers 2025

2026 Handshake Early Talent Award

Newsweek America's Greatest Workplaces for Culture, Belonging and Community 2026

From Fortune Magazine. 2026 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune 100 Best Companies to Work For are registered trademarks of Fortune Media IP Limited and are used under license. Fortune Magazine, Fortune Media (USA) Corporation, and its affiliates are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at or by calling 1-. This team cannot provide any information on job postings or application status.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.

Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10117743
Position Id: 31949
Posted 1 hour ago

Company Info

About Navy Federal Credit Union

MAKE OUR MISSION YOUR PASSION

In all we do at Navy Federal Credit Union, we are guided by one strong focus: our mission to serve our members. Each of us brings our own unique talents, ideas, and perspectives on life, finding innovative ways to provide our members with what they need.

Navy Federal is the world's largest credit union, with more than 15 million members, $200 billion in assets and 25,000+ employees. Throughout campuses in Vienna, VA; Winchester, VA; Pensacola, FL and San Diego, CA, as well as more than 380 branches, we serve the Armed Forces, Department of Defense, Veterans and their families with world-class financial products and services.

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

Mission: As a member-owned and not-for-profit credit union, Navy Federal's mission is to always put members first. Each area of the credit union operates with the same purpose in mind: making members' financial goals the top priority. We're honored to serve those who serve: DoD and Coast Guard Active Duty, Veterans, retirees, civilians and their families.

Equal Opportunity Employer, including disability/vets. Image used for representational purposes only; does not imply government endorsement.

Job Details

Skills

Supervision
Communication
Documentation
Database
Service Level
Collaboration
ROOT
Continuous Improvement
Operational Efficiency
OFAC
Customer Service
Staff Management
Fraud
Management
Research
Analytical Skill
Problem Solving
Conflict Resolution
Active Listening
Relationship Building
Microsoft Exchange
Presentation Software
Training
Business Administration
Criminal Justice
Finance
Policies and Procedures
Preventive Maintenance
Performance Management
Project Management
Military
IP
Intellectual Property
Media
SAP BASIS
Law
Recruiting

Supervision
Communication
Documentation
Database
Service Level
Collaboration
ROOT
Continuous Improvement
Operational Efficiency
OFAC
Customer Service
Staff Management
Fraud
Management
Research
Analytical Skill
Problem Solving
Conflict Resolution
Active Listening
Relationship Building
Microsoft Exchange
Presentation Software
Training
Business Administration
Criminal Justice
Finance
Policies and Procedures
Preventive Maintenance
Performance Management
Project Management
Military
IP
Intellectual Property
Media
SAP BASIS
Law
Recruiting

Summary

Investigate various types of transactions/activities/cases (e.g., ID Theft and Synthetic ID, Check Fraud, Account Takeover fraud) including reported or alleged loss of assets from various business channels
Respond to inquiries using various communication venues (including inbound telephone calls) to provide explanation for action taken in response to a specific alert or case
Communicate with internal and external customers on fraud and security issues, problem resolution, account information and investigations
Collect evidence and related documentation via available systems and methods; ensure chain of evidence/documentation is maintained in accordance with federal and state laws, rules, regulations and Navy Federal's policies and procedures
Review data gathered to substantiate/disqualify a loss claim or charge off, and escalate as needed
Research public record databases to identify, analyze and verify information related to primary investigations, validation reviews, discrepancies associated with information provided, and assess potential fraud risk
Create detailed reports of investigations to include actions taken and results
Prepare and maintain data for analysis and reference
Detect fraud trends, red flags and recommend preventive measures to business units and management
Monitor timeline from identification/notification of fraudulent activity to closure, ensuring service level agreements and regulatory requirements are met
Collaborate with other business units to gain an understanding of transactions, processes and procedures, their impact on other business units processes and procedures, and identify risk potential for fraudulent activity
Identify risk exposure/fraud activity, and recommend restorative/control action (e.g., freezing accounts, contacting/alerting members or appropriate internal/external security/financial personnel, adding restrictions or fraud alerts or holds to members accounts)
Determine if suspicious activities are caused by processing errors requiring corrections and/or recommending to management changes to business policies and/or processes to prevent reoccurrence
Support projects related to fraud detection, prevention or root analysis
Involved in driving continuous process improvement to increase member experience quality; reduce losses; minimize financial risk and maintain high operational efficiency
Maintain knowledge of applicable federal and state laws, rules, regulations, and Navy Federal policies and procedures
Performs other duties as assigned

Qualifications

Familiarity with applicable federal and state laws, rules and regulations (e.g., Bank Secrecy Act, USA Patriot Act, and OFAC regulations)
Familiarity with fraud trends and threats
Exposure to member/customer service, preferably in a financial institution or contact center
Exposure to applying various analytical techniques used in determining and resolving fraud and identity theft in transactions and membership applications
Exposure to working with all levels of staff, management, stakeholders, vendors
Basic skill managing multiple priorities independently and/or in a team environment to achieve goals
Basic skill determining "Intent" and "No Intent" scenarios
Basic skill in identifying and responding to Red Flags (e.g., Known Fraud Patterns, Check Image Details, Membership Specific Info, etc.)
Basic skill assimilating information, analyzing facts, and developing logical conclusions
Basic skill interpreting and synthesizing large amounts of information
Basic skill exercising initiative and using good judgement to make sound decisions
Basic skill identifying and analyzing business requirements and recommending solutions
Basic organizational, planning and time management skills
Basic investigative, research, analytical, and problem solving skills
Basic skill following, interpreting, and applying relevant data/instructions to guidelines, procedures, practices, and regulations
Effective active listening skills to accurately respond to inquiries and account requests
Basic skill building relationships through rapport, trust, diplomacy and tact
Basic skill to influence, negotiate, and persuade to reach agreeable exchange and positive outcomes
Basic verbal and written communications skills
Basic word processing, spreadsheet, and presentation software skills
Associate's degree in Business Administration, Criminal Justice, Finance, or related field, or the equivalent combination of education, training, and experience

Desired Qualifications

Bachelor's degree in Business Administration, Criminal Justice, Finance, or related field
Familiarity with Navy Federal products, services, programs, policies, and procedures

Additional Information

Hours:

Tuesday-Saturday, 8:00AM - 4:30PM

Location:

5510 Heritage Oaks Drive, Pensacola, FL 32526
141 Security Drive, Winchester, VA 22602

Dice Id: 10117743
Position Id: 31949
Posted 1 hour ago

Company Info

About Navy Federal Credit Union

MAKE OUR MISSION YOUR PASSION

Our approach to careers is simple yet powerful: Make our mission your passion.

Equal Opportunity Employer, including disability/vets. Image used for representational purposes only; does not imply government endorsement.

Senior Risk Analyst (Data and Technology Risk)

Hybrid in Pensacola, Florida

•

Today

Overview Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship. Responsible for supporting the risk management function by evaluating, analyzing, and challenging risks of varying complexity, including operational, data, and technology risks. Identifies and implements solutions to mitigate risk, strengthen controls, and promote effective risk management across bu

Full-time

$96,900-$141,600 per year

Fraud Investigator I

Skills

Summary

Dice Job Match Score™

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Fraud Investigator I

Navy Federal Credit Union

Job Details

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Summary

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About Navy Federal Credit Union

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