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Product Support Engineer

Hicks Professional Group

Hybrid in Peoria, Illinois • 5d ago

Easy Apply

Contract

46 - 49

Product Support Engineer

Kyndryl

Remote or Dallas, Texas • Today

Full-time

USD 63,360.00 - 114,120.00 per year

Technical Product Support Engineer 3

Onto

Remote or Arizona • Today

Full-time

USD 71,360.00 - 107,040.00 per year

Product Support Engineer - Level 2

Kyndryl

Remote or Dallas, Texas • Today

Full-time

USD 73,440.00 - 139,680.00 per year

Remote Technical Product Support Engineers

University Of Utah

Remote or Salt Lake City, Utah • Today

Full-time

USD 39,000.00 per year

Maven Java Support Engineer

Conduent

Remote or Georgia • Today

Full-time

USD 80,080.00 - 104,000.00 per year

Product Support Analyst

Beacon Systems, Inc

Remote • 6d ago

Easy Apply

Contract

Depends on Experience

Product Security Engineer

Inmar, Inc.

Remote • Today

Full-time

USD 110,926.13 - 184,876.88 per year

Staff Product Security Engineer

AlphaSense

Remote • Today

Full-time

USD 234,000.00 - 290,000.00 per year

Senior Software Engineer

NEOGOV

Remote or California • Today

Full-time

Lead Software Engineer

NEOGOV

Remote or Ontario, California • Today

Full-time

Senior Robotics Solutions Engineer

Johnson & Johnson

Remote or New York, New York • Today

Full-time

USD 81,650.00 - 130,927.50 per year

Job Details

Skills

product support

Summary

Key Responsibilities

Review and respond to Tier 1 escalations by assessing case details, clarifying the question or issue, researching available resources, and providing clear next steps.
Document research findings, actions taken, recommendations, and resolution guidance accurately in case-management systems.
Monitor assigned cases, escalations, and queues to support timely follow-up and service-level expectations.
Manage aging cases by identifying blockers, coordinating with appropriate resources, communicating status, and escalating issues when appropriate.
Collaborate with internal teams, business partners, and external support providers to resolve customer and product-support questions.
Identify recurring questions, support trends, process gaps, and documentation opportunities.
Provide feedback and recommendations that improve FAQs, knowledge articles, training materials, support processes, and escalation paths.
Maintain accurate and timely case documentation and follow established support procedures and service-level requirements.
Use available systems, knowledge repositories, procedures, and reporting tools to research issues and support resolution.
Perform other duties consistent with the responsibilities of the position.

Required Qualifications

Bachelor''s degree and 1–3 years of relevant experience in customer support, technical support, product support, digital operations, contact center operations, application support, case management, or a related field; or
4+ years of relevant experience in support, operations, application support, or a related environment in lieu of a degree.
Experience working in a customer, business-partner, technical-support, or case-management environment.
Experience documenting case information, research findings, resolution guidance, process gaps, or knowledge-content opportunities.
Ability to research and interpret information across multiple systems, knowledge repositories, procedures, and internal resources.
Ability to maintain accurate case documentation, including issue details, actions taken, findings, next steps, and resolution guidance.
Ability to prioritize work, monitor service-level expectations, identify aging-case risks, and take appropriate follow-up actions.
Proficiency with standard business and collaboration technology, including case-management, CRM, ITSM, knowledge-management, or reporting tools.
Ability to identify recurring support issues and communicate recommendations for FAQs, knowledge articles, training, or process improvements.
Strong written and verbal communication skills, including the ability to provide clear and actionable information to support advisors and internal partners.
Strong organizational and time-management skills with the ability to manage competing priorities.
Ability to work collaboratively across teams and independently within established processes.
Strong problem-solving, attention-to-detail, ownership, and follow-through skills.
Sound judgment regarding when to resolve an issue independently and when to seek clarification or escalate.

Preferred Qualifications

Experience with Salesforce, ServiceNow, Microsoft Dynamics 365, or a comparable CRM or ITSM platform.
Experience supporting digital, dealer, customer, product, or eCommerce applications.
Experience with Microsoft Teams, SharePoint, Excel, Power BI, Copilot, or comparable productivity and reporting tools.
Experience working with knowledge-management programs, FAQs, training content, or support-process improvement initiatives.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: hcg
Position Id: 9059214
Posted 5 days ago

Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Contact the job poster

Jeff Prater

Recruiter @ Hicks Professional Group

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Similar Jobs

Product Support Analyst

Remote

•

6d ago

About Beacon Systems, Inc Beacon Systems, Inc, delivers Program Management, Science, Engineering, and Technology Solutions to Federal, Commercial, State, and Local Agencies. We are a subsidiary of Radiant Digital Solutions. Our Technology support to many DoD Agencies, NASA, Voice of America, FDA, and State Agencies such as State of FL, RI, MS, ND, VA, and WV extends our delivery of solutions worldwide. Postion: Product Support Analyst Location: Austin, Texas 78701 Duration: 12 Months Job Descr

Easy Apply

Contract

Depends on Experience

Complaint & Case Management Application Support Analyst for Remote job

Remote

•

3d ago

Complaint & Case Management Application/Product Support Analyst for Remote Job 8+ years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. Relies on limited experience and judgment to plan and accomplish goals. A certain degree of creativity and latitude is required. Works under limited supervision with considerable latitude for the use of initiative and independent judgment. The Product Support Analyst will se

Easy Apply

Contract, Third Party

Depends on Experience

Technical Support Specialist - Weekend - Government

Illinois

•

Today

Posting Type Remote/Hybrid Job Overview The Technical Support Specialist provides technical support to a mix of technical and non-technical customers by diagnosing, troubleshooting, repairing and debugging complex software and/or networked systems. You will have frequent phone and email interaction with our customers and require the development of in-depth technical product, SQL, network and server knowledge and exceptional customer service skills. On a daily basis, the Technical Support Speci

Full-time

USD 54,000.00 - 80,000.00 per year

Senior Technical Support Specialist

No location provided

•

Today

Residency All applicants must currently reside in the United States Overview Ask Sage, a BigBear.ai company, is the leading Generative AI platform that augments the velocity of government and commercial teams with dozens of use cases, from coding to cybersecurity to acquisition to data analysis and beyond. Our secure platform delivers cutting-edge technology that enables teams to focus on strategic initiatives while we take care of the heavy lifting. We are seeking a Senior Technical Support S

Full-time

Job Details

Skills

product support

Summary

Key Responsibilities

Review and respond to Tier 1 escalations by assessing case details, clarifying the question or issue, researching available resources, and providing clear next steps.
Document research findings, actions taken, recommendations, and resolution guidance accurately in case-management systems.
Monitor assigned cases, escalations, and queues to support timely follow-up and service-level expectations.
Manage aging cases by identifying blockers, coordinating with appropriate resources, communicating status, and escalating issues when appropriate.
Collaborate with internal teams, business partners, and external support providers to resolve customer and product-support questions.
Identify recurring questions, support trends, process gaps, and documentation opportunities.
Provide feedback and recommendations that improve FAQs, knowledge articles, training materials, support processes, and escalation paths.
Maintain accurate and timely case documentation and follow established support procedures and service-level requirements.
Use available systems, knowledge repositories, procedures, and reporting tools to research issues and support resolution.
Perform other duties consistent with the responsibilities of the position.

Required Qualifications

Bachelor''s degree and 1–3 years of relevant experience in customer support, technical support, product support, digital operations, contact center operations, application support, case management, or a related field; or
4+ years of relevant experience in support, operations, application support, or a related environment in lieu of a degree.
Experience working in a customer, business-partner, technical-support, or case-management environment.
Experience documenting case information, research findings, resolution guidance, process gaps, or knowledge-content opportunities.
Ability to research and interpret information across multiple systems, knowledge repositories, procedures, and internal resources.
Ability to maintain accurate case documentation, including issue details, actions taken, findings, next steps, and resolution guidance.
Ability to prioritize work, monitor service-level expectations, identify aging-case risks, and take appropriate follow-up actions.
Proficiency with standard business and collaboration technology, including case-management, CRM, ITSM, knowledge-management, or reporting tools.
Ability to identify recurring support issues and communicate recommendations for FAQs, knowledge articles, training, or process improvements.
Strong written and verbal communication skills, including the ability to provide clear and actionable information to support advisors and internal partners.
Strong organizational and time-management skills with the ability to manage competing priorities.
Ability to work collaboratively across teams and independently within established processes.
Strong problem-solving, attention-to-detail, ownership, and follow-through skills.
Sound judgment regarding when to resolve an issue independently and when to seek clarification or escalate.

Preferred Qualifications

Experience with Salesforce, ServiceNow, Microsoft Dynamics 365, or a comparable CRM or ITSM platform.
Experience supporting digital, dealer, customer, product, or eCommerce applications.
Experience with Microsoft Teams, SharePoint, Excel, Power BI, Copilot, or comparable productivity and reporting tools.
Experience working with knowledge-management programs, FAQs, training content, or support-process improvement initiatives.

Dice Id: hcg
Position Id: 9059214
Posted 5 days ago

Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Contact the job poster

Jeff Prater

Recruiter @ Hicks Professional Group

View Profile

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Product Support Analyst

Remote

•

6d ago

Easy Apply

Contract

Depends on Experience

Complaint & Case Management Application Support Analyst for Remote job

Remote

•

3d ago

Easy Apply

Contract, Third Party

Depends on Experience

Technical Support Specialist - Weekend - Government

Illinois

•

Today

Full-time

USD 54,000.00 - 80,000.00 per year

Senior Technical Support Specialist

No location provided

•

Today

Full-time