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Skills

Enterprise Software
Database
Documentation
Dynatrace
Data Analysis
Data Migration
Data Structure
Computer Hardware
Dashboard
FOCUS
Command-line Interface
Communication
Cloud Computing
Collaboration
Business Analysis
Business Process
Agile
Amazon Web Services
Apache Tomcat
Oracle WebLogic
PL/SQL
POSTMAN
Microsoft Windows Server
Migration
Privacy
Microsoft Operating Systems
Microsoft Windows
Mergers and Acquisitions
Microsoft Exchange
MMIS
Management
Medicaid
IT Infrastructure
Linux
Log Management
Health Care Administration
Hosting
Gap Analysis
Health Insurance
JIRA
Specification Gathering
Systems Engineering
Software Performance Management
Software Development Methodology
Software Design
Testing
Scheduling
Service Desk
SoapUI
Root Cause Analysis
SOAP
Servers
Requirements Elicitation
SLA
Unix
Reliability Engineering
Research
VLSI
Real-time
Regulatory Compliance
Reporting
Ad Hoc Reporting
Process Improvement
Writing
XML
Web Applications
SFTP
Web Services
Workflow

Enterprise Software
Database
Documentation
Dynatrace
Data Analysis
Data Migration
Data Structure
Computer Hardware
Dashboard
FOCUS
Command-line Interface
Communication
Cloud Computing
Collaboration
Business Analysis
Business Process
Agile
Amazon Web Services
Apache Tomcat
Oracle WebLogic
PL/SQL
POSTMAN
Microsoft Windows Server
Migration
Privacy
Microsoft Operating Systems
Microsoft Windows
Mergers and Acquisitions
Microsoft Exchange
MMIS
Management
Medicaid
IT Infrastructure
Linux
Log Management
Health Care Administration
Hosting
Gap Analysis
Health Insurance
JIRA
Specification Gathering
Systems Engineering
Software Performance Management
Software Development Methodology
Software Design
Testing
Scheduling
Service Desk
SoapUI
Root Cause Analysis
SOAP
Servers
Requirements Elicitation
SLA
Unix
Reliability Engineering
Research
VLSI
Real-time
Regulatory Compliance
Reporting
Ad Hoc Reporting
Process Improvement
Writing
XML
Web Applications
SFTP
Web Services
Workflow

Summary

Title: Operations and Maintenance Analyst

Duration: 12+ Months

Locations: Quincy, MA

Job Description:

The O&M Analyst should possess experience working on large-scale integration projects and a strong understanding of Medicaid and/or health insurance business processes.

This role manages the day-to-day interface operations and technical requirements of the MMIS system, supporting ongoing data research and analysis efforts.

The key responsibilities include planning, developing, and executing interface implementation and data migration activities.

The O&M Analyst will actively participate in MMIS internal projects, contribute to security and privacy standards, and support improvements to the Systems Development Life Cycle (SDLC).
Candidates with prior experience in Medicaid systems will be given preference.
The O&M Analyst will be called upon to act as an active member in all phases of the project including gap analysis, requirements gathering, design and development activities, documentation, testing, implementation, and stabilization.
The O&M Analyst is expected to work independently and collaboratively with technical teams and business stakeholders; therefore, exceptional communication, coordination, and documentation skills are essential for success in this role.

Responsibilities:

Support and coordinate the day-to-day operations of the MMIS application in a 24x7 production environment.
Monitor applications, interface jobs, batch processes, and system alerts to ensure timely resolution of production issues with minimal business impact.
Analyze and troubleshoot application issues, real-time and batch interface failures, collaborating with cross-functional teams for quick resolution.
Participate in incident bridge calls for high-priority issues, documenting root cause analysis, and resolution steps.
Track and report daily system health, job performance, and SLA compliance through operational dashboards and reports.
Maintain and update operational documentation, including issue logs, configuration details, and maintenance procedures.
Assist in scheduling and coordinating planned maintenance activities such as patching, deployments, and hardware upgrades.
Support monitoring tools and alerting systems to proactively detect and respond to performance anomalies or job failures.
Generate and validate MMIS operational and performance reports; support business users with ad-hoc reporting needs.
Review incident and service desk metrics to identify recurring issues and recommend process improvements.
Collaborate with vendors, infrastructure teams, and application owners to troubleshoot and resolve complex technical issues.
Participate in system enhancements, upgrades, and migration activities following SDLC and Agile methodologies.
Communicate production issues, system changes, and maintenance windows to business and technical stakeholders.
Ensure compliance with established operational standards, security policies, and organizational procedures.
Continuously identify opportunities to optimize system reliability, efficiency, and monitoring capabilities.

Preferred Qualifications:

8+ years IT experience with strong operations and data analysis experience.
Technical knowledge of IT infrastructure, cloud, hosting environments standards.
Strong understanding of Enterprise applications design and architecture
Strong understanding of data exchange mechanisms and data structures.
Experience monitoring alerts and tracking system health metrics to ensure maximum uptime for critical applications.
Proven experience using APM and log management tools (Amazon CloudWatch, Dynatrace or similar) to troubleshoot system errors and monitor transactions.
Foundational knowledge of server environments (Linux/Unix or Windows Server), command-line, server resources, application impact, and performance.
Experience administering enterprise software platforms, web/application servers (e.g., Apache, Tomcat, or WebLogic).
Strong proficiency in writing Oracle, SQL queries to analyze database records, trace data paths, and validate backend fixes.
Strong Knowledge of REST, SOAP Web Services, XML, and data exchange.
Experience documenting workflows and managing tracking tickets via platforms like Jira.
Investigate, diagnose, and resolve production system defects, conducting root cause analysis (RCA) on failed processes.
Experience in file exchange mechanisms and protocols like sftp is required.
Prior experience developing requirement documents and technical specifications is required
Experience with web service validations and testing tools like, Postman, SoapUI or similar and defining requirements and testing specifications is required.
Strong health insurance business knowledge with focus on interface designs, data structures, and transaction types.
Proficient in business analysis to support all stages of SDLC.
Excellent communication and documentation skills.

Education and Certifications: Bachelor’s degree or higher in Business, IT or Healthcare Administration, or equivalent work experience.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91173046
Position Id: 9033108
Posted 8 hours ago

Company Info

About Asterism IT Solutions

Asterism IT Solutions is a global IT services and consulting firm. Relationships. It’s what drives us. We believe in building strong, long-lasting partnerships with our clients and technology professionals. Our team connects top talent with leading organizations through a wide range of technology solutions, helping businesses grow—and careers thrive.

We find the right fit for our candidates across contract, contract-to-hire, and direct placement opportunities in software development, cloud, security, and more.
Tech professionals with strong technical skills and a vision for long-term career growth will feel right at home with Asterism.

For clients, Asterism offers flexible IT Staffing Services, helping you scale quickly with experienced professionals to support critical projects, address workload spikes, and meet specialized skill needs. Our Direct Hire services ensure permanent placements for key technical and leadership roles. We also deliver strategic IT Consulting—providing expert guidance on project planning, technology strategy, and execution across enterprise systems

Senior Interface Analyst

Hybrid in Quincy, Massachusetts

•

Today

Title:Senior Interface Analyst Duration: 12 months Location: Quincy, MA Position: Hybrid TheSenior Interface Analystshould possess experience working on large-scale integration projects and a strong understanding of Medicaid and/or health insurance business processes.This role manages the day-to-day interface operations and technical requirements of the MMIS system, supporting ongoing data research and analysis efforts.The key responsibilities include planning, developing, and executing interfac

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Operations and Maintenance Analyst

Skills

Summary

Dice Job Match Score™

Anuradha Singh

Similar Jobs

Operations and Maintenance Analyst

Asterism IT Solutions

Job Details

Skills

Summary

Company Info

About Asterism IT Solutions

Dice Job Match Score™

Anuradha Singh

Similar Jobs