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Help Desk / IT Support / Customer Service / Service Support Analyst

Stellar IT Solution

Hybrid in Raleigh, North Carolina • Today

Easy Apply

Third Party, Contract

$20 - $22

IT Support Analyst - (Tier 1 and Tier 2 Service Desk)

AKSHAR IT SOLUTIONS LLC

Remote • 2d ago

Easy Apply

Contract

Depends on Experience

Application Support Help Desk Analyst

InterBase Corporation

Raleigh, North Carolina • 5d ago

Easy Apply

Contract

Up to $22

IT Helpdesk Support Specialist- Tier 2 (Temporary Contract Staff Augmentation Role)

Ampere Computing LLC

Durham, North Carolina • Today

Full-time

USD 37.98 - 57.21 per hour

IT Support Analyst

Acrisure

Remote or Oklahoma City, Oklahoma • Today

Full-time

IT Help Desk Manager - MSP

Arc Human Capital, LLC

Remote or Hybrid in Ellicott City, Maryland • Yesterday

Full-time

118,000 - 122,000

Proton IT Helpdesk

The Reynolds and Reynolds Company

Raleigh, North Carolina • Today

Full-time

USD 50,000.00 - 55,000.00 per year

Stellar IT Solution

Job Details

Skills

support
Service support Analyst
Help desk
Customer Service

Summary

09/17/2026

Position: NCDHHS - Service Support Analyst- Mid Level

Location: 1915 Health Services Way Raleigh, NC Hybrid

Duration: 12 Months

Job Description:

CWS/PATH NC Help Desk requires the services of an Application/Production Support Help Desk analyst to assist with production support analysis and resolution of PATH NC issues.

Complete Description:

Overview

Application/Production Support role for the Child Welfare/PATH NC application.
Provides assistance to external customers and service providers using the system.
Requires strong customer service skills.
A working knowledge of North Carolina’s Child Welfare program is highly desired.
Focuses on application support rather than hardware.
Requires moderate technical and troubleshooting experience.

Operations & Maintenance (O&M) Support Responsibilities

Monitor and address county issues that front-line Help Desk staff cannot resolve.
Diagnose issues to determine root causes.
Resolve isolated problems when possible.
Escalate broader or system-level issues to the development team as needed.

Technical & Cross-Team Collaboration

Work closely with business and technical teams to troubleshoot and analyze issues.
Reproduce, isolate, and document complex problems.
Provide resolutions using temporary process changes and support testing of fixes and patches.
Assist with staging or test environment setup when required.
Recommend product or process improvements based on observed trends or patterns.

Coordination & Communication

Serve as a liaison between Business, Program Management, System Development, and A&I Technical Architecture teams.
Support the coordination, budgeting, approval, and implementation of system change requests.

Skills:

Skill	Required / Desired	Amount of Experience	Consultant’s Experience
Experience and knowledge of browser-based applications.	Required	3	Years
Experience researching, analyzing and interpreting automated system problems.	Required	5	Years
Experience working in an Application Support-based (not hardware) help desk environment.	Required	3	Years
Working knowledge of social services and Child Welfare program.	Desired	2	Years
Broad knowledge of the PATH NC application and functionality.	Desired	1	Years
Experience in phone-based Customer Service focused roles, being able to think and respond quickly to customer questions.	Required	3	Years

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90962942
Position Id: 10171-8283-1789584612
Posted 5 hours ago

Company Info

About Stellar IT Solution

Since inception, Stellar IT Solutions, has established itself as a prominent player in providing technology solutions and human capital services. Over the past 20 years, through various affiliated entities, the management team has placed and guided over 1,000 highly skilled and certified professionals as key members of our client s end to end IT and business solution projects. Stellar IT's leadership team has experience in guiding highly skilled and certified professionals and delivering end-to-end IT and business consulting services and transformation projects across Financial Services, Telecom, Government and Health care verticals across the globe with specialization in the following areas -

Data Warehousing & Business Intelligence

Big Data & Analytics

Data Management

Custom Application Development

Solution Architecture * Engineering Services

CRM & ERP

Mobility

Machine Learning & Artificial Intelligence

Quality Assurance

Go to company profile

Fitment

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Stellar IT Solution

Job Details

Skills

support
Service support Analyst
Help desk
Customer Service

Summary

09/17/2026

Position: NCDHHS - Service Support Analyst- Mid Level

Location: 1915 Health Services Way Raleigh, NC Hybrid

Duration: 12 Months

Job Description:

CWS/PATH NC Help Desk requires the services of an Application/Production Support Help Desk analyst to assist with production support analysis and resolution of PATH NC issues.

Complete Description:

Overview

Application/Production Support role for the Child Welfare/PATH NC application.
Provides assistance to external customers and service providers using the system.
Requires strong customer service skills.
A working knowledge of North Carolina’s Child Welfare program is highly desired.
Focuses on application support rather than hardware.
Requires moderate technical and troubleshooting experience.

Operations & Maintenance (O&M) Support Responsibilities

Monitor and address county issues that front-line Help Desk staff cannot resolve.
Diagnose issues to determine root causes.
Resolve isolated problems when possible.
Escalate broader or system-level issues to the development team as needed.

Technical & Cross-Team Collaboration

Work closely with business and technical teams to troubleshoot and analyze issues.
Reproduce, isolate, and document complex problems.
Provide resolutions using temporary process changes and support testing of fixes and patches.
Assist with staging or test environment setup when required.
Recommend product or process improvements based on observed trends or patterns.

Coordination & Communication

Serve as a liaison between Business, Program Management, System Development, and A&I Technical Architecture teams.
Support the coordination, budgeting, approval, and implementation of system change requests.

Skills:

Skill	Required / Desired	Amount of Experience	Consultant’s Experience
Experience and knowledge of browser-based applications.	Required	3	Years
Experience researching, analyzing and interpreting automated system problems.	Required	5	Years
Experience working in an Application Support-based (not hardware) help desk environment.	Required	3	Years
Working knowledge of social services and Child Welfare program.	Desired	2	Years
Broad knowledge of the PATH NC application and functionality.	Desired	1	Years
Experience in phone-based Customer Service focused roles, being able to think and respond quickly to customer questions.	Required	3	Years

Dice Id: 90962942
Position Id: 10171-8283-1789584612
Posted 5 hours ago

Company Info

About Stellar IT Solution

Go to company profile

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

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