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NCDIT Knowledge Manager
Client: State of North Carolina (NCDIT)
Location: Raleigh, NC Hybrid (onsite 1 day/month)
Experience: 12+ years
Role Summary
Seeking an experienced Knowledge Manager to develop, govern, and improve enterprise knowledge assets across NCDIT and supported state agencies. The candidate will manage knowledge repositories, content governance, taxonomy, metadata, search, and knowledge-sharing initiatives while working closely with SMEs, IT teams, and business stakeholders.
Mandatory Skills & Experience
12+ years of professional experience in Knowledge Management, Information Management, Information Science, or a related field.
Strong experience with Knowledge Management strategy, roadmap development, governance, and lifecycle management.
Hands-on experience developing taxonomies, metadata schemas, content classification, and information architecture.
Experience managing enterprise content repositories, document management, and digital knowledge assets.
Strong hands-on experience with SharePoint and Microsoft Teams or similar enterprise collaboration platforms.
Experience integrating knowledge/content with intranets, portals, databases, ECM platforms, or ITSM systems.
Experience with knowledge capture, documentation, archiving, cataloging, records retention, and legacy knowledge transition.
Strong skills in research, information gathering, analysis, validation, and synthesis.
Experience working with SMEs, content owners, process owners, IT teams, and business stakeholders.
Strong requirements gathering, stakeholder management, communication, and presentation skills.
Ability to translate complex technical information into clear business/user-facing content.
Knowledge of data privacy, information security, records retention, and copyright requirements.
Understanding of project management fundamentals and experience managing multiple KM initiatives.
Strong analytical, problem-solving, organizational, and customer-service skills.
PreferredKCS (Knowledge-Centered Service) certification.
ITIL certification.
Knowledge Management, Library & Information Science, or Information Science degree.
Experience in government/public-sector IT environments.
Experience with enterprise KM tools, search technologies, content management platforms, and digital collaboration solutions.
Work ArrangementPrimarily remote.
Onsite in Raleigh approximately once per month.
Candidates must be comfortable supporting a statewide enterprise environment and collaborating with technical and non-technical stakeholders.
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Hybrid in Raleigh, North Carolina
•
Today
Job Description: Crop to Crop resumes are accepted Location Requirement: This is a hybrid position. The candidate will be expected onsite once a month. The Knowledge Manager supports NCDITs mission by developing, maintaining, and maturing enterprise knowledge assets that improve service delivery, decisionmaking, and operational efficiency across state agencies. This role collects, analyzes, organizes, and disseminates information critical to government IT operations, ensuring staff, partners,
Easy Apply
Contract, Third Party
Depends on Experience
Raleigh, North Carolina
•
Today
Typical Experience: 12-36 months This is a hybrid position. The candidate will be expected onsite once a month. Mission by developing, maintaining, and maturing enterprise knowledge assets that improve service delivery, decision making, and operational efficiency across state agencies. This role collects, analyzes, organizes, and disseminates information critical to government IT operations, ensuring staff, partners, and stakeholders have reliable access to accurate, actionable knowledge. This
Easy Apply
Third Party, Contract
Remote or Hybrid in Raleigh, North Carolina
•
Today
The Knowledge Manager supports clients' mission by developing, maintaining, and maturing enterprise knowledge assets that improve service delivery, decisionmaking, and operational efficiency across state agencies. This role collects, analyzes, organizes, and disseminates information critical to government IT operations, ensuring staff, partners, and stakeholders have reliable access to accurate, actionable knowledge. This position also leads initiatives that reduce information silos, sustain ins
Easy Apply
Full-time
Depends on Experience
Hybrid in Raleigh, North Carolina
•
Today
NCDIT 812136: This is a hybrid position. The candidate will be expected onsite once a month. The Knowledge Manager supports NCDITs mission by developing, maintaining, and maturing enterprise knowledge assets that improve service delivery, decisionmaking, and operational efficiency across state agencies. This role collects, analyzes, organizes, and disseminates information critical to government IT operations, ensuring staff, partners, and stakeholders have reliable access to accurate, actionabl
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