Please note: This role is contingent upon contract award. While it is not an immediate opening, we are actively conducting interviews and extending offers in anticipation of the award.
ICF is seeking a Senior Product Owner to lead product vision, roadmap development, and delivery alignment for a complex federal ServiceNow program. This role supports multiple workstreams and serves as the primary connector between mission stakeholders, delivery teams, and technical leads to ensure that priorities are clearly defined, sequenced, and delivered with discipline.
The ideal candidate brings a strong product mindset, deep Agile delivery experience, and enough business analysis fluency to help shape requirements, refine scope, and keep work moving from concept through release. You will partner closely with stakeholders to translate mission needs into epics, features, user stories, acceptance criteria, and roadmap decisions that support a scalable, out-of-the-box-first ServiceNow environment.
Job Location: Remote work is authorized. Must support US Eastern time zone working hours. Preference to candidates who live in the Washington DC metro area.
*If you accept this position, you should note that ICF does monitor employee work locations blocks access from foreign locations/foreign IP addresses and prohibits personal VPN connections.
What You Will Do
- Communicate the product vision, integrated roadmap, and prioritization approach for ServiceNow capabilities and workstreams
- Translate stakeholder needs, mission objectives, and user feedback into measurable product outcomes, epics, features, roadmap priorities, and release objectives
- Lead product discovery, requirements elicitation, refinement, and prioritization sessions with business and technical stakeholders
- Define and maintain epics and features, and ensure user stories, acceptance criteria, and supporting documentation are sufficiently refined for delivery
- Facilitate product-priority decisions by balancing mission value, user impact, technical feasibility, risk, dependencies, and long-term sustainment
- Partner with architects, developers, testers, business analysts, and operational leads to ensure proposed capabilities are feasible, testable, and aligned with intended product outcomes
- Ensure the backlog is prioritized and sufficiently refined for sprint planning, and coordinate product decisions affecting releases and cross-workstream dependencies
- Evaluate proposed enhancements against out-of-the-box ServiceNow functionality, platform standards, upgradeability, and sustainment objectives
- Monitor delivery progress against roadmap priorities and escalate risks, blockers, dependencies, and decisions that may affect product value or scope
- Collaborate with stakeholders on user acceptance testing, change readiness, communications, release planning, and adoption
- Support governance activities that protect platform health, scalability, upgradeability, and long-term sustainment
What You Must Have
- Bachelor's degree in business, information systems, computer science, public administration, or a related field
- 6+ years of experience in product ownership, product management, business analysis, or related Agile delivery roles
- 3+ years of experience supporting ServiceNow or a comparable enterprise workflow platform. Candidates without direct ServiceNow experience must demonstrate transferable experience in workflow configuration, service-management processes, and platform-based modernization
What We Would Like You To Have
- 6+ years of experience translating mission and user needs into epics, features, prioritized outcomes and delivery-ready artifacts
- Experience collaborating with architects, developers, testers, and business analysts, operational leads, and mission stakeholders across multiple workstreams
- Experience using Agile delivery and collaboration tools such as ServiceNow Agile Development, Jira and Confluence, or similar tools
- Experience supporting ServiceNow ITSM, CSM, HRSD, ITOM, ITAM, App Engine, or related modules
- Strong understanding of Agile delivery methods such as Scrum or Kanban
- Experience writing user stories, acceptance criteria, process flows, and other requirements documentation
- Demonstrated experience owning or shaping product vision, roadmap, and backlog prioritization in a complex multi-workstream environment
- Familiarity with ServiceNow configuration, workflow automation, integrations, release governance, and out-of-the-box first implementation practices
- Experience supporting enterprise modernization, platform rationalization, or shared services transformation, or product consolidation
- Experience defining product outcomes, success measures, or performance indicators
- Experience applying value, risk, dependencies, user impact, and effort to product-prioritization decisions
- Familiarity with SAFe or other scaled Agile delivery models
- Familiarity with process modeling tools such as Visio or Lucidchart
- Experience mentoring analysts or junior product owners
- Prior experience in a federal contracting environment
Professional Skills:
- Strong analytical, facilitation, negotiation, communication, and stakeholder-management skills
- Ability to communicate product vision, priorities, tradeoffs, risks, and delivery outcomes to technical and nontechnical audiences
- Ability to organize and prioritize competing needs across multiple workstreams in a fast-paced delivery environment
- Sound judgment and the ability to make or facilitate timely decisions when stakeholder priorities, scope, technical constraints, or delivery risks conflict
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Bot and Third-Party Applications Please note that this application must be submitted directly by the applicant for consideration. Failure to do so may result in the application being excluded for consideration. Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact for assistance.
Working at ICF ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.
We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.
We will consider for employment qualified applicants with arrest and conviction records.
Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.
Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.
However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.
Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.
The pay range for this position based on full-time employment is:
$89,649.00 - $152,404.00
Nationwide Remote Office (US99)
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