Overview Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship. Responsible for driving the technical & operational support of business users of the Pega Marketing (NBI) platform (70%), leading the integration of both quantitative and qualitative data to generate actionable insights that drive the business and strategic decision-making impacting the business (30%).
This role involves leveraging analytical techniques and technical expertise to support innovative solution design, advanced problem-solving, and acting as a key cross-functional leader within the organization. The analyst will serve as a vital connector between technical and business teams, combining deep analytical expertise with a comprehensive understanding of NBI Program functionality, which includes both the systems and processes that support the direct marketing delivered through Pega/Salesforce. Insights generated will inform strategic and operational Marketing NBI program decisions, optimize existing platform features, and ensure that new functions and capabilities meet rigorous technical standards while adapting to evolving business user needs.
Responsibilities - Lead collaboration with business users, Marketing leadership, and other key NBI stakeholders to assess user and program needs and translate into thoughtful solution designs that are aligned with the organization's broader business objectives. Includes business user issue resolution and action troubleshooting.
- Skillfully translate complex ideas, concepts and solutions into narratives that effectively build consensus around need, solutions/recommendations, and next steps to a broad set of stakeholders with varying levels of technical expertise.
- Lead and partner with stakeholders to establish strategies and best practices for utilizing the NFCU Martech stack to deliver on business and member needs while generating efficiencies in operations and process.
- Lead efforts to collect, analyze, and synthesize large and complex datasets, identifying patterns, trends, and actionable insights to identify opportunities in the business strategy, operations, or the technology, and develop recommendations/solutions to address those opportunities.
- Guide the team in utilizing advanced data analytics tools and methodologies to track, evaluate, and optimize performance related business outcomes, member engagement, business user experience, and overall process efficiencies with targeted outcomes that enhance Marketing effectiveness, member experience, and business user experience.
- Collaborate cross-functionally with Marketing stakeholders to ensure that opportunities identified by business users or from performance data are effectively communicated and translated into actionable strategies or solution designs that address business/member needs.
- Mentor and guide lower level professionals on Pega NBI best practices, technical concepts, business context and understanding of the data.
- Perform other related duties as assigned.
Qualifications - 7+ years of experience and increasing levels of responsibility working in the analytics, or technology/technology adjacent roles required. Employment experience within the Financial Services and/or Marketing field desired/preferred.
- 3+ years of Pega Experience required, 2+ of Pega Decisioning desired/preferred, combination of certifications and training will be considered
- Deep understanding of technical, analytical, mathematical/statistical, and AI/Automation concepts like: navigating Data Lake/Data Warehouse, conceptual understanding of API/ETL, familiarity with predictive analytics/models, and proficiency in agentic solution development.
- Proficiency in tools and environments such as Azure, SQL, Python, Tableau, Power BI, large language model, CoPilot suite of applications, and product analytics platforms.
- Leads collaboratively with advanced analytical and problem-solving abilities.
- Deep knowledge of solution design both inside and outside of Pega and drives automation concepts.
- Mentors others and effectively influences collaboration across teams.
- Advanced communication skills, with a proven ability to convey complex/technical concepts to and data-driven insights to diverse stakeholders leveraging verbal, written, and presentation mediums..
- Demonstrates exceptional ability to foster collaboration across diverse teams and with vendors, effectively managing expectations and cultivating strong, strategic relationships that drive successful outcomes.
- Ability to drive complex, high-impact projects; mentor and develop cross-functional teams; and influence strategic organizational decisions through advanced data analysis and insights.
- Leads and coordinates multiple strategic initiatives independently and within cross-functional teams, leveraging advanced organizational, planning, and time management skills to drive collective success and achieve overarching goals.
- Bachelor's degree in technical field, or the equivalent combination of training, education, and experience; Master's/advanced Degree or certifications preferred.
Additional Information Hours: - Monday - Friday, 8:00AM - 4:30PM
Locations: - 820 Follin Lane, Vienna, VA 22180
- 5550 Heritage Oaks Dr Pensacola, FL 32526
About Us Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
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Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at or by calling 1-. This team cannot provide any information on job postings or application status.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.
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