The Organization is seeking a qualified IT Communications & Policy Specialist responsible for developing, editing, and maintaining a wide range of technical and administrative documents, ensuring clarity, accuracy, and compliance with applicable policies, procedures, and regulatory requirements.
Selected IT Communications & Policy specialist will work closely with both technical and non-technical stakeholders to translate technical information into clear, concise, and user-friendly documentation. Deliverables may include standard operating procedures, process guides, training materials, and reports, workflow documentation, and other written products necessary to support mission requirements.
Position Responsibilities
· Compose IT policy documents from ideation through approval and publishing,
· Gather requirements from technical and administrative staff,
· Document procedures and technical information,
· Draft internal newsletter, FAQs, change support materials, and other content to improve awareness and understanding,
· Perform grammatical and style editing on documents,
· Drive a collaborative document editing process with Track Changes, comments, review meetings, and asynchronous review periods,
· Collect input through surveys and interviews, as well as extracting relevant information from previously written material,
· Prepare briefing materials for technical and executive audiences,
· Contribute to communication strategies, and Update Intranet content,
· Analyze the effectiveness of communications to recommend changes or improvements,
· Collaborate with staff to develop communications for specific groups and/or projects,
· Assist in developing communications and training deliverables,
· Collaborate with the Communications and Marketing Team to ensure consistency in branding and style, and other duties as assigned.
Position Qualifications
· Experience writing computer use or similar IT governance policies,
· Experience with interviews, surveys, and requirements collection,
· Experience creating policies, communications, presentations, reports, and other supporting documents for technical and non-technical audiences,
· Familiarity with relevant technical terminology,
· Knowledge of Project Management, IT Service Management/ITIL, or Organizational Change Management preferred,
· Knowledge and experience in the development and implementation of communication plans preferred,
· Experience using Microsoft Office applications,
· Experience with Adobe Creative Suite preferred,
· Experience using an email marketing tool such as GovDelivery or Adobe Campaign preferred, and
· Previous experience working at or delivering consulting services to the House is preferred.
· Bachelor’s degree in a related field,
· Advanced degree in English, Business Administration, Computer Science, Information Technology, Management Information Systems, or similar is preferred,
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No Phone calls Please
Please apply with your resume in a word file including all your contact details
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