Job Title: OCM & Mobile Delivery Lead
Location: DC/Philadelphia/Wilmington Metro Area / Hybrid
Duration:12+ Months
Job Description:
The OCM & Mobile Delivery Lead is responsible for reviewing and improving the enterprise-wide mobile device strategy; defining and evolving the delivery and support of mobile devices to employees.
The role will assist with continuous improvement of mobile procurement to meet the business department requirements and timing, configuration of devices in the mobile device management application, planning for distribution to employees nationwide, and supporting employee adoption as they transition to more mobile field-technology.
This role will work closely with the DT OCM Change Management leads, Supplier Management, Engineering, Mechanical, Transportation, Facilities, Network, Enterprise Architecture, and Digital Technology teams to ensure mobile solutions meet the needs of the business.
Responsibilities:
- Evaluate current processes & recommend improvements for device lifecycle management (procurement to retirement)
- Define a standardized, scalable mobile device operating model & establish clear ownership and decision rights across teams; define controls for compliance, cybersecurity, and audit readiness
- Initiate standardized enrollment models (zero-touch, supplier provisioning) and align identity, access and device compliance policies to improve reporting and analytics for leadership decision-making; maximize usage of Apple Business Manager and Microsoft Intune
- Partner with Operations, OCM and Supplier Management to forecast device demand and volume; evaluate supplier-side device configuration, enrollment, and staging options; Identify opportunities for cost savings, consolidation, and contract efficiency; Build ROI models aligned with funding and budget cycles
Mobile Device Support
- Analyze mobile device management settings and process
- Provide suggestions for improvement and enablement of bringing current operations to scale
- Travel nationwide to Mechanical and Engineering construction & maintenance locations to support training sessions and device readiness
- Assist with ensuring user readiness (mobile device access, application and environment setup)
Required Skills and Experience:
- Experience leading an enterprise-wide mobile device modernization, transformation, or mobility program
- Experience supporting large, distributed workforces
- Demonstrated ability to convert manual processes into structured, repeatable, digital workflows with clear governance, ownership, and controls
- Experience developing dashboards, metrics, scorecards, and reporting routines using tools such as Tableau, Jira, Confluence, Figma, Excel, SharePoint, Power BI, or similar platforms
- Excellent written and verbal communication skills
- Familiarity with agile delivery, organizational change management, continuous improvement, and process standardization methodologies
- Certifications such as SAFe, Prosci, Kotter, PMP, and related credentials are preferred
Travel Time Expected:
- Moderate to frequent to support mobile devices (25-50%)
- Occasional onsite presence for executive workshops, operational reviews, and stakeholder sessions as needed
About IDEXCEL, INC
Idexcel is an IT services organization, with a mission to bring great people and great organizations together. Our diverse client base represents a wide range of industries, including technology, telecom, insurance, healthcare, manufacturing, banking & financial services, food & commodities trading and federal organizations. Our teams of experienced recruiters directly work with client companies seeking exceptional people to help with their business initiatives. Idexcel, Inc. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law.
