Scientific Research Company

Washington DC- Hybrid

Needed ASAP

6 months + Contract

Technology Application Support Trainer (ERP and CRM) with developing training materials, live training, CORPORATE

IT Workplace Technology Application Trainer

Workplace Technology Overview

The strongest candidates will combine hands-on IT application knowledge with corporate training experience. Look for individuals who have personally developed training materials, delivered live training, and helped employees adopt new technology—not just provided IT help desk support.  ERP and CRM Training and other enterprise level applications.

Position Summary

The IT Workplace Technology Application Trainer is responsible for developing and delivering training programs for various IT applications used throughout the organization.

This position requires a strong understanding of application functionality and the ability to effectively transfer technical knowledge to employees, enabling them to use technology efficiently in their daily roles.

The trainer will work closely with the IT department and other stakeholders to identify training needs, design curriculum, deliver training sessions, and evaluate the effectiveness of training programs.

Key Responsibilities

1. Curriculum Development

• Collaborate with the IT department and relevant stakeholders to identify training needs and objectives.
• Design comprehensive training curricula for various IT applications, ensuring alignment with organizational goals and user requirements.
• Develop training materials, including manuals, presentations, and e-learning modules.

2. Training Delivery

• Conduct engaging and informative training sessions for employees at all levels, both in person and virtually.
• Customize training content to accommodate different learning styles and technical proficiency levels.
• Provide hands-on demonstrations and simulations to reinforce learning.
• Offer ongoing support and assistance to employees during and after training sessions.

3. Evaluation and Feedback

• Implement assessment methods to measure the effectiveness of training programs.
• Gather participant feedback to identify opportunities for improvement.
• Make necessary adjustments to training materials and delivery methods based on feedback.
• Monitor trainee progress and provide additional support or re training as needed.

4. Documentation and Reporting

• Maintain accurate records of training sessions, attendance, and participant feedback.
• Prepare reports summarizing training activities, outcomes, and recommendations for management review.
• Document best practices, helpful tips, and troubleshooting techniques for IT applications.
• Ensure training documentation and resources are accessible to employees.

Qualifications

Education & Experience

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Proven experience in IT training or education, preferably within a corporate environment.
• Proficiency with various IT applications, including:
• Microsoft Office Suite
• Customer Relationship Management (CRM) software
• Enterprise Resource Planning (ERP) systems
• Other relevant enterprise applications
• Experience with instructional design principles and Learning Management Systems (LMS) is a plus.

Communication & Training Skills

• Strong communication and presentation skills, with the ability to explain technical concepts clearly and concisely to diverse audiences.
• Excellent interpersonal skills and the ability to collaborate effectively with colleagues at all organizational levels.
• Demonstrated ability to adapt training content and delivery methods to accommodate different learning styles and skill levels.

Personal Attributes

• Patient, approachable, and supportive when working with employees of varying technical abilities.
• Enthusiastic about helping others learn, develop new skills, and succeed.
• Committed to providing a positive learning experience and excellent customer service.

Key Skills to Look for in Candidates

Corporate IT Application Training

Curriculum Development & Instructional Design

Microsoft Office, CRM & ERP Applications

Virtual & In-Person Training Delivery

Training Materials & E-Learning Development

Learning Management Systems (LMS)

Employee Support & Technical Communication

The strongest candidates will combine hands-on IT application knowledge with corporate training experience. Look for individuals who have personally developed training materials, delivered live training, and helped employees adopt new technology—not just provided IT help desk support.