Overview To examine, evaluate, and process tasks associated with the assumption/release of liability requests per applicable federal/state laws, investor guidelines, and NFCU's policies and procedures. Assume responsibility as the point person and coordinate the processing from origination through disposition. Ensure timely review and submission of assumption/release of liability requests to relevant Real Estate Lending (REL) areas to minimize Navy Federal mortgage portfolio risk. Provide members with detailed information about assumption/release of liability requests & related servicing questions about their mortgage/equity loan. Manage process flow to ensure Service Level Agreements (SLAs) are met and quality of work is achieved. Work under moderate supervision. Perform basic/routine tasks with a narrow scope and moderate analysis.
Responsibilities - Research, respond, and track moderately complex inquiries about the assumption/release of liability requests
- Identify risk exposures to control and mitigate financial loss from mortgage and equity collateral transactions by performing internal/external inquiries and preliminary review of documents
- Obtain, review, and verify that mortgage applications have required loan documentation, such as title insurance, loan applications, credit reports, and income and asset declarations, are accurate and promptly provided to underwriters for loan approval and adherence to NFCU and investor guidelines
- Communicate extensively with members, external settlement attorneys, surveyors, title companies, survivors of the deceased, and attorneys regarding required documentation/expectations as the loan progresses through multiple loan origination systems
- Ensure validation of Successor in Interest as regulated by the Consumer Financial Protection Bureau (CFPB) by reviewing documents and notes with the servicing system of record
- Coordinate settlement dates with members, attorneys, and realtors
- Reconcile changes, revisions, and corrections with closing agents and settlement attorneys to ensure accurate and efficient processing of mortgage loans
- Analyze, research, and resolve discrepancies, problems & issues related to member accounts/loans; may require additional interaction with members, other staff, and outside contacts for completion
- Perform other duties as assigned
Qualifications - Working knowledge of CFPB servicing rules, NCUA requirements, and Navy Federal policies and procedures
- Working knowledge of current regulations and investor guidelines to offer options to Successors, such as assuming the loan or referring to Mortgage Default
- Ability to display the highest degree of tact, patience, sensitivity, and confidentiality
- Experience in managing multiple priorities independently and/or in a team environment to achieve goals
- Incumbent will be required, before the assumption of employment duties, to register with the Nationwide Mortgage Licensing System and Registry, includes fingerprinting and background checks
- Essential skill in comprehending, analyzing, applying, and communicating complex written legal documents
- Basic skills in following, interpreting, and applying relevant data/instructions to guidelines, procedures, practices, and regulations
- Basic skills in exercising initiative and good judgment to make sound decisions
- Effective organizational, planning, and time management skills
- Basic research, analytical, and problem-solving skills
- Effective word processing and spreadsheet software skills
- Basic verbal and written communication skills
Desired Qualifications- Associate degree in Business Administration, Finance, or related field
- Working knowledge of credit union operations/processes
- Working knowledge of NCUA regulations that govern the activities, products, and services of the business unit
- Working knowledge of products, services, processes, requirements, and systems related to the business unit
Additional InformationHours:- Monday - Friday, 8:00AM - 4:30PM ET
Location:- 141 Security Drive, Winchester, VA 22602
About Us Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
FORTUNE 100 Best Companies to Work For 2026
Yello and WayUp Top 100 Internship Programs 2025
Computerworld Best Places to Work in IT 2026
Most Loved Workplace - America's Top Most Loved Workplaces 2025
2025 PEOPLE Companies That Care
Newsweek Most Trustworthy Companies in America 2026
Military Times 2025 Best for Vets Employers
Forbes 2026 America's Best Large Employers
Forbes 2025 America's Best Employers for New Grads
Forbes 2025 America's Best Employers for Tech Workers
2025 RippleMatch Campus Forward Award Winner for Overall Excellence
Military.com Top Military Spouse Employers 2025
2026 Handshake Early Talent Award
Newsweek America's Greatest Workplaces for Culture, Belonging and Community 2026
From Fortune Magazine. 2026 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune 100 Best Companies to Work For are registered trademarks of Fortune Media IP Limited and are used under license. Fortune Magazine, Fortune Media (USA) Corporation, and its affiliates are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.
Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at or by calling 1-. This team cannot provide any information on job postings or application status.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.
Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
Never miss an opportunity! Create an alert based on the job you applied for.