Overview To lead, coordinate and align the Security Division strategy in concert with enterprise efforts including the delivery of forward-looking, holistic analyses of fraud and scam impacts on members and financials. Develop strategic division level roadmaps that enable operational excellence and support collaboration across the enterprise with a focus on developing data-driven insights to better understand the drivers of Fraud and Global Security's business performance. Provide thought leadership around new technologies that can advance the division's analytical and operational capabilities. Direct report to the SVP Security.
Responsibilities - Assume responsibility/accountability for the leadership and management of the division's strategy development and integration, financial planning, training, and business analytics functions
- Provide leadership and direction for the strategy division while serving as a trusted advisor to the SVP Security Division, as well as executive and departmental leadership
- Build, track and refine division Objectives and Key Results (OKRs); coordinate the measurement of shared OKRs with executive leadership across the enterprise
- Create and execute a future-focused strategic plan to better prepare and protect our members and employees in coordination with executive leadership in the Member Strategy Office, ETS, and Channel departments
- Lead Security's integration efforts with the Member Strategy Office; drive horizontal strategies within Security that support MSO's key segment strategies
- Drive transformative changes that advance the division's ability to serve our members and employees; define the art of the possible by leveraging technology, innovation, and data to reimagine the way we think, interact, and serve
- Oversee member/employee experience efforts in Security by examining journeys across products and services to identify opportunities to streamline processes, create efficiencies and provide a consistent and seamless experience
- Develop and lead Security's business analytics and insights group; partner with Fraud Analytics to
leverage data to enhance senior executive leadership's understanding of business performance across a variety of product and demographic lenses to inform strategic development - Drive insights to develop process and technology innovation with key business partners and improve financial performance, member service and key business decisions
- Create a holistic view of Security's operational and financial performance by establishing key performance metrics that will serve as the single point of truth, and proactively use data driven analysis to help the department achieve its strategic goals
- Lead the business unit finance department for the Security Division; responsible for financial planning and analysis to include Annual Financial Plan and quarterly forecast and workforce management; serve as a key strategic partner to the Finance organization to provide a deeper understanding and alignment between the business unit and the Finance team
- Oversee training programs for all fraud and global security staff
- Establish credibility throughout Navy Federal, and with executive peers, as an effective spokesperson for area of responsibility, and developer of solutions for business challenges
- Perform supervisory and managerial responsibilities:
- Set direction to ensure goals and objectives align with corporate, division and regional strategy
- Select management and other key personnel; oversee talent development and succession planning
- Collaborate with executive colleagues to develop and execute corporate initiatives and strategy
- Oversee the preparation and execution of organization's Annual Financial Plan and budget
- Manage merit pay in accordance with specified objectives and guidelines
- Perform other duties as assigned
Qualifications - Significant experience in leading, planning, organizing, directing, and controlling a corporate level business operation, preferably for a large financial services organization
- Significant experience leading, shaping, and developing innovative solutions while managing business risks
- Significant experience in demonstrating thought-leadership, initiative-taking, decision-making and creativity solving business problems
- Knowledge of financial crime detection or prevention strategies and security systems and related technologies/applications
- Advanced skill in building strategic and execution-focused plans and alliances with partner leadership
- Ability to productively communicate to stakeholders, team members, and leaders
- Advanced skill influencing and guiding strategic thinking
- Previous project leadership and execution, including initiatives with technology, processes, cross-functional teams, and external partner team members
- Strong verbal, written and interpersonal communication skills
- Strong problem solving and negotiation skills
- Master's degree in Business Administration (MBA), Finance, or related field, or the equivalent combination of education, training, and experience
Desired Qualifications- Advanced knowledge of Navy Federal's functions, philosophy, operations and organizational objectives
Additional InformationHours:- Monday - Friday, 8:00AM - 4:30PM Hybrid
Locations: - 820 Follin Lane, Vienna, VA 22180
- 5510 Heritage Oaks Dr. Pensacola, FL 32526
- 141 Security Drive, Winchester, VA 22602
About Us Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
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Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at or by calling 1-. This team cannot provide any information on job postings or application status.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.
Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
