Provide hands-on technical support for hardware, operating systems, enterprise applications, and peripherals.
Act as the primary point of contact for end-user IT support requests.
Troubleshoot and resolve issues related to Windows, Mac, iOS devices, and Microsoft 365 applications.
Support new hire onboarding, device setup, and accessory assistance.
Proactively monitor and remediate hardware, software, and security-related issues.
Ensure devices remain compliant with security standards, patches, driver updates, and supported application versions.
Partner with infrastructure teams to diagnose and resolve complex technical issues.
Educate and support users in adopting new IT tools, services, and initiatives.
Deliver excellent customer service while translating technical concepts into user-friendly language.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, AllSTEM Connections is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AllSTEM Connections participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Additional Skills
High School Diploma or GED.
Previous Help Desk experience.
Previous Customer Service experience.
Completed CompTIA A+ Certification.
Completed Apple Certified Support Professional (ACSP) Certification.
Completed Microsoft 365 Fundamentals Certification.
AllSTEM Representative Contact Info
Account Executive:
Priyanka
Branch Phone:
Location:
Ontario, CA
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 80184143
- Position Id: c8b533430eaf676b61d41e1813594c3d
- Posted 8 hours ago
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