Job Title : SAP EWM L1 Support / Warehouse Support
Location : Indianapolis, IN
Role Descriptions: · 4+ years of experience in SAP EWM Support.
· Strong understanding of warehouse business processes including Receiving, Putaway, Picking,
Packing, Shipping, and Inventory Management.
· Experience providing application support in warehouse or manufacturing environments.
· Experience in providing support to warehouse automation technologies such as ASRS, AutoStore,
AGV, Pick-to-Light, and WCS/MFS.
· Knowledge of RF devices, barcode scanning, and warehouse floor support.
· Experience in troubleshooting SAP EWM interfaces and integration issues.
· Strong analytical, problem-solving, and communication skills.
· Experience working in customer-facing support organizations.
· Experience in pharmaceutical warehouse operations.
· Experience with SAP S/4HANA and Warehouse Control System integrations.
· Familiarity with Exacta WES, WorldLink, and related warehouse applications.
· Understanding of network troubleshooting and printer support in warehouse environments.
Roles & Responsibilities
· Provide onsite support to Warehouse Support in a 16X6 rotating shift schedule (Morning, Provide on-site SAP EWM Level 1 support in a 16x7 rotating shift model (Morning/Evening). · Support warehouse operations including Inbound, Outbound, Internal Warehouse Movements, and Production Supply processes. · Perform initial diagnosis, troubleshooting, and resolution of SAP EWM production issues. · Monitor and support interfaces between SAP EWM and other warehouse systems. · Provide hands-on support to business users and warehouse floor operations. · Manage incidents, track issue resolution, and coordinate escalations as required. · Monitor system performance and integration health. · Maintain SOPs, support documentation, and knowledge articles. · Coordinate with customer, vendor, and cross-functional teams for issue resolution. · Communicate status updates and resolutions to stakeholders
Generic Managerial Skills, If any
· Resources should be quick learner and self-driven; capable of meeting with Business Users and
working cross-functionally to define requirements, configure and deploy solutions
· Ability to plan and prioritize work effectively to meet defined delivery levels in a customer-facing
role.
· Excellent written/verbal communication skills Actively participate among cross-functional teams and
lead project initiatives to ensure projects are delivered on time and to required quality standards
Key Words to search in Resume
SAP EWM, Warehouse Management, L1 Support, WMS, SAP S/4HANA, RF Devices, Warehouse
Automation, ASRS, AutoStore, AGV, WCS, MFS, Exacta WES, WorldLink, Incident Management, Pharma
Warehouse, Onsite Support
Desirable Skills:
Keyword:
Skills: SAP Extended Warehouse Management (EWM)
Experience Required: 6-8
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