The Intelligent Infrastructure (II) team is the driving force behind Indiana University's (IU) private cloud. We design, deploy, and manage a complex and georedundant, virtualized computing and storage environment that provides Infrastructure as a Service (IaaS) to the entire university community. From department workload to crucial campus operations, if it runs at IU, there is a very high chance it runs on our infrastructure.
What We Do:
- We put enterprise-grade resources directly into the hands of IU's innovators; we enable them to build fast and scale smart.
- On-Demand Provisioning: We maintain a self-service portal that allows users to instantly spin up virtual servers, storage, and network resources.
- Smart Workflows: We bridge the gap between engineering and administration with automated workflows, making resource management seamless and compliant.
- Modern Workload Support: We provide the infrastructure for everything from traditional, heavy-duty enterprise applications to cutting-edge, containerized microservices.
- Industry-Leading Standards: We continuously evolve our platform using the latest virtualization technologies, automation tools, and industry best practices.
- Why Our Team is Exciting to Work With: If you love solving complex problems at scale and playing with the latest tech, this is where you want to be.
Job Summary This position is on the Storage and Virtualization (SAV) team and provides senior level expertise for the storage and data protection systems that ensure university data is available, secure, and recoverable during system failures or major incidents. These systems are a key part of IU's business continuity strategy and are essential for protecting critical services from downtime.
Department-Specific Responsibilities
- Coordinates projects.
- Provides oversight for complex work.
- Serves as a primary point of contact for collaboration with other University Information Technology Services (UITS) teams and university stakeholders.
- Ensures projects are delivered efficiently.
- Manages risks appropriately.
- Ensures the existing team can continue to support a growing and increasingly complex service environment.
General Responsibilities
- Designs, develops, and implements advanced systems that adhere to university policies and standards; evaluates, monitors, and assesses current systems to design and develop system updates/modifications and/or to resolve issues; provides a senior point of escalation in regard to complex and difficult system performance issues.
- Makes recommendations to improve, as well as provides, bug reporting and identification, test case authoring and refinement, automation scripts, and works closely with other technical teams to resolve highly complex and difficult problems; reviews work and often provides guidance to junior peers.
- Leads in establishing metrics and determining systems configuration(s) to ensure optimum performance and security in accordance with strategy and operational goals; analyzes capacity data and leads in the development of capacity plans.
- Ensures proper documentation of systems infrastructure design decisions, issues/resolutions, as well as leads service disaster recovery planning.
- Collaborates with systems professionals on other teams and across the university to analyze/evaluate new capabilities and emerging technologies that could improve university systems performance.
- Researches and stays abreast of current higher education systems engineering trends; stays up-to-date and makes recommendations to improve systems engineering best practices, tools, and approaches.
- May serve as project leader; often provides guidance to junior peers.
Qualifications Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.
EDUCATION
Required- Bachelor's degree (preferably in computer science or related field).
WORK EXPERIENCE
Required- 5 years of systems engineering or related experience.
Preferred- 3 years of experience in Storage Array Administration (including managing multi-pebibyte storage infrastructure including capacity and performance, Logical Unit Number (LUN) allocations for complex cluster configurations, and troubleshooting performance in a storage area network (SAN)).
- 3 years of experience in multi-site storage infrastructure (including Tier1 Non-Volatile Memory Express (NVMe) Fiber channel Storage arrays, Tier2 Fiber channel Storage arrays, object storage infrastructure, especially Simple Storage Service (S3) compatible object storage, and Network Attached Storage infrastructure).
- 3 years of experience in advanced business continuity management (including, site failover management for Internet Protocol (IP) based storage infrastructure, site failure management for Fiber Channel storage infrastructure).
- 3 years of experience in data protection and replication technologies (including enterprise data protection management leveraging agentless hardware-based snapshots and agent-based technologies, synchronous replication, and asynchronous replication).
- 3 years of experience in supporting complex fiber channel infrastructure (including managing fiber trunks, cassettes, and jumpers, fiber channel zoning, peer zoning, Fibre Channel over Internet Protocol (FCIP) routing, designing and managing FCIP fabric extensions leveraging redundant ethernet routing, server administration, management of hypervisors, windows server administration, Linux administration, database administration, patch management strategies, and firewall administration (host based and appliance)).
- 3 years of experience in system administration (Windows, Linux, Hypervisor, Container infrastructure).
SKILLS
Required- Proficient communication skills.
- Maintains a high degree of professionalism.
- Demonstrates time management and priority setting skills.
- Demonstrates a high commitment to quality.
- Possesses flexibility to work in a fast paced, dynamic environment.
- Seeks to acquire knowledge in area of specialty.
- Highly thorough and dependable.
- Demonstrates a high level of accuracy, even under pressure.
- Possesses a high degree of initiative.
- Ability to influence internal and/or external constituents.
Working Conditions / Demands This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.
Additional Information This position will be on call in support of critical services 24 hours a day, 7 days a week, 365 days a year.
Work Location Bloomington, Indiana or Indianapolis, Indiana
This position is eligible for a hybrid schedule (mix between remote and in-person work), subject to change in the future based on university policy and business needs.
Benefits Overview For full-time staff employees, Indiana University offers a wide array of benefits including:
- Comprehensive medical and dental insurance
- Health savings account with generous IU contributions
- Healthcare and dependent care flexible spending accounts
- Basic group life insurance paid by IU
- Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
- Base retirement plan with generous IU contributions, subject to vesting
- Voluntary supplemental retirement plan options
- Tuition subsidy for employees and family members taking IU courses
- 10 paid holidays plus a paid winter break each year
- Generous paid time off plans
- Paid leave for new parents and IU-sponsored volunteer events
- Employee assistance program (EAP)
Learn more about our benefits by reviewing the IU Benefit Programs Brochure .
Job Classification Career Level: Advanced
FLSA: Exempt
Job Function: Information Technology
Job Family: Sys Admin, Engineer & Program
Click here to learn more about Indiana University's Job Framework.
Posting Disclaimer This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.
Equal Employment Opportunity Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information .
Campus Safety and Security The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online . You may also request a physical copy by emailing IU Public Safety at or by visiting IUPD.
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