Date Posted: 07/17/2026
Hiring Organization: Rose International
Position Number: 504351
Industry: Biotech/Healthcare
Job Title: Service Technical Assistant
Job Location: Indianola, PA, USA, 15051
Work Model: Onsite
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 13
Min Hourly Rate($): 35.00
Max Hourly Rate($): 40.00
Must Have Skills/Attributes: Networking, Technical, Troubleshooting
Experience Desired: Proficient in Microsoft Office product suite (3+ yrs); Fixing hardware/software issues (3+ yrs); Key participant with IT and technical projects (3+ yrs); Proficiency with departmental tools like ServiceMax, Salesforce, remote support systems (3+ yrs)
Required Minimum Education: High School Diploma or equivalent
Preferred Education: Bachelor's Degree
**C2C is not available**
Job Description
Education:
High School Diploma/GED with 3+ years of applicable experience
OR
Associate's degree in business and/or technical competency, with 1+ years of applicable experience
OR
Bachelor's degree in business and/or technical competency
Required Qualifications:
Technical acumen to support IT networking and system setup needs to support technical support teams
Strong knowledge and ability to work with systems and data
Strong communication and presentation skills, as well as strong customer relationship focus and skillset, with confidence to de-escalate customer concerns
Excellent interpersonal and communication skills
Hands-on mentality, self-motivation, team-player attitude, detail-orientation, and results-driven mindset
Proficient in Microsoft Office product suite.
Confidence to provide direction and communicate without direct authority.
Preferred Qualifications:
Proficiency with departmental tools like ServiceMax, Salesforce, remote support systems, including PTC ThingWorx
Role Overview:
As a member of the Service Operations Excellence squad, U.S. Service Technical Assistant will act as a catalyst for multiple functions, including technical device setup and troubleshooting as well as numerous activities to support and maintain a steady networked infrastructure. This role leverages networking and IT troubleshooting expertise for training activities and multiple activities to support our remote and field technical resources.
Responsibilities:
Fixing hardware/software issues with Client devices for our Field Service Engineers, sometimes requiring shipping replacements.
Key participant with IT and technical projects affecting Client Technical Assistance Center and Field Service teams; responsibilities include attending meetings, providing requested information to IT, supporting software pushes for calibration, testing, troubleshooting/researching issues and applying solutions to fix issues that surface post-implementation.
Acts as HASP key/Licensing SME. Manages the server & database associated with creating/maintaining the Sentinel HASP service keys. This would include programming new user keys, replacing lost, stolen, or broken keys, and mailing them out. Programming of all EU TACs service keys when requested. Yearly reprogramming for all CAD/SA FSEs service keys. This also includes all in-house & V&V engineering keys for office personnel.
Works with Software Engineering to keep swift key replacements in stock and sent out when required to CAD/ANZ reps.
Develops and maintains new processes to support security needs of new products and systems; specifically, around methods of updating users on these devices remotely.
Creates, tests, and labels USB keys every time a new software version is released for a workstation-based Injector.
Works with Service Support / Training / Knowledge Management to support PCU Biomed depot box setup whenever new biomed classes are scheduled. Receives virtual care boxes directly from supplier to re-image & configures as depot boxes along with programming the biomed's HASP keys, PassLink license, and PassKeys (when required).
Assists with Adhoc biomed license requests via TAC mailbox and/or via phone calls for PassLink & biomed HASP keys.
Work with Radiology users on getting the proper LMS ThingWorx Account Management training documentation assigned and proof of completion. Completing new ThingWorx User Request forms filled out properly/signed-off on by management.
Verifying that Installation, Replacement, and Removal VC changes have the proper Account / IP information within ThingWorx. Ensuring that Work Order data entered by FSE's has properly updated IP hierarchies and examining system-generated SSMs for Duplicate and Failed Asset Registrations.
Supports onboarding of new hires including setting them up with Client devices, HASP keys, Swift keys, USB Exceptions, and TWX accounts whenever they come in for training, so they are equipped to begin servicing Client equipment.
Supports other ad hoc IT-related needs for Solution Delivery Squads as well as other areas of the Commercial organization including networking and/or IT related tasks to fix systems and printers, supports IT needs for meetings setup, supports contractor resources on and off-boarding activities and other IT-related troubleshooting tasks.
Support for our new PassLink Mobile application, our in-house-developed mobile application (iOS & Android) for field service engineers and Client -trained biomedical engineers. Including, but not limited to, setting up new users and assigning roles within, actively troubleshooting issues, and working with the internal development team on new-release features and bug fixes.
Key Working Relations:
Customer Squads, Solution Delivery Squads and Dynamic Squad, Product Squads including Marketing, Data Analytics and Professional Services, Human Resources; Client Customers, Answer Service Vendors and IT, Head of America's and support staff, other regions/global and external vendors
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website. California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here. Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances. If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
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