job summary:
Title: IT Service Desk Analyst
Duration: 12 months w2 Contract with potential to extend (Open Ended, no end date)
Location: 100% Onsite in Inglewood, CA 90305
Shift: Monday to Friday 9:30 PM-6:30 AM PT (Night Shift)
We are looking for a hands-on IT Support Specialist to act as the primary point of contact for end-user technical needs. This role combines technical troubleshooting (Level 1 & 2) across hardware, software, and networking with clear, professional communication. You will work directly with users across all levels of the organization via phone, email, and walk-up/desk side support.
For immediate consideration, email
location: Inglewood, California
job type: Solutions
salary: $28 - 32 per hour
work hours: 9pm to 7am
education: No Degree Required
responsibilities:
echnical Support: Provide ITSM Level 1 and Level 2 desk side and service desk support for PC, Mac, and Mobile platforms. Serve as the single point of contact for desktops, laptops, tablets, printers, wireless networking, and AV equipment.
Systems Administration: Administer user accounts, distribution lists, and security groups in Active Directory.
Ticket Management: Track, diagnose, and resolve incidents and requests through their full lifecycle using ServiceNow.
Hardware & Asset Management: Provision, maintain, and process equipment/software requests. Handle asset management, moves/changes, and hardware/software lifecycle tracking.
System Maintenance: Install OS and third-party patches, assist with software regression testing during OS upgrades, and collaborate with engineering/operations teams for escalations.
User & Executive Services: Deliver white-glove VIP support to executives, conduct IT orientation for new hires, and support multi-location conference room AV/video conferencing setup.
qualifications:
Experience: 2+ years of IT support experience in a mid-to-large business environment.
Technical Knowledge: Proven ability to diagnose and resolve software, hardware, and networking issues across Windows OS, Mac OS, and Mobile platforms.
Key Tools: Direct experience using ServiceNow for ticketing and Active Directory for user provisioning.
Education: BS/BA degree preferred.
skills:
Active Directory,Mac OS,software lifecycle management,desktops,laptops,Windows OS,Mobile OS,networking issues,regression testing,ServiceNow,tablets,user accounts,wireless networking,problem resolution,customer focus,diagnosis,executive support,infrastructure engineering,mobile devices,office equipment,printing,printers,call resolution,Service Management,target audience,resolve technical issues,desk side support,service desk,user support,workstation
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
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