Support Center - Irving
We are looking for a experienced Senior QA Automation to drive quality engineering across our Digital ecosystem, including e-commerce, mobile applications, APIs, Third-party integrations, and emerging AI-powered customer experiences.
This ideal candidate will define and execute automation-first with AI-enabled quality strategy, scale the existing automation frameworks, improve test coverage and release confidence, and lead quality engineering initiatives across multiple teams, this is a hands-on technical lead role with strong experience in UI, mobile, API, service integration and end-to-end testing, combined with strong knowledge of modern AI-assisted test automation frameworks.
Key Responsibilities Quality Engineering - Define and implement the Automation strategy across e-commerce, mobile, APIs, backend services, and other third-party integrations.
- Establish automation as the primary approach for regression, functional, integration, and end-to-end testing.
- Partner with Engineering, Product, Architecture and DevOps teams to establish quality standards and release readiness criteria.
- Drive shift-left testing, continuous testing, and quality ownership throughout the SDLC.
- Define automation KPIs including automation coverage, defect leakage, execution time, flaky-test rate, escaped defects, and release quality.
- Mentor QA engineers and establish engineering standards, reusable frameworks, and best practices.
- Web / E-Commerce Automation
- Lead automation for Michaels.com digital commerce experiences covering:
- Build scalable UI automation using modern frameworks such as Playwright
- Establish cross-browser, responsive, accessibility, and end-to-end automation strategies.
Web / E-Commerce Automation - Lead automation for Michaels.com digital commerce experiences covering:
- Build scalable UI automation using modern frameworks such as Playwright
- Establish cross-browser, responsive, accessibility, and end-to-end automation strategies.
- Mobile Application Quality
- Own automation strategy for iOS and Android mobile applications using appium.
- Validate mobile-specific functionality
- Establish device/browser coverage strategy using cloud platforms such as Sauce Labs or equivalent.
API / Backend / Microservices Testing - Build automation using Playwright API, Postman/Newman, Karate using JavaScript/TypeScript.
- Validate service-to-service integrations, databases, messaging, inventory, pricing, order management, payment, and fulfillment workflows.
- Implement contract testing and integration testing for distributed services and integrate API automation into CI/CD pipelines.
AI-Enabled Quality Engineering - Establish an AI-first QA automation strategy using modern GenAI tools.
- Use AI coding assistants and agentic development tools to accelerate:
- Test-case generation/ Test-data generation; Automation script generation
- API test creation; Regression optimization; Failure triage; Test maintenance; Documentation
- Evaluate and implement AI-enabled testing solutions such as GitHub Copilot, Gemini, Claude, ChatGPT, Cursor, Amazon Q, or equivalent open-source LLMs.
- Implement AI-assisted test generation and intelligent regression selection.
- Explore LLM/GenAI application testing, including prompt validation, hallucination testing, response accuracy, safety, grounding, and consistency.
- Use Playwright MCP and agentic automation where appropriate to connect AI tools with testing frameworks and engineering workflows.
CI/CD & DevOps - Integrate automated testing into CI/CD pipelines and establish quality gates for sprint releases.
- Implement parallel and distributed test execution to reduce regression cycle time.
- Integrate automation with tools such as GitHub/GitLab, Jenkins, Azure DevOps, or equivalent platforms.
Other duties as assignedEducation - Bachelor's or master's degree in computer science, Information Technology, or equivalent practical experience.
Minimum Special Certifications or Technical Skills- Automation
- Strong hands-on experience in Playwright using JavaScript/TypeScript
- Experience designing scalable automation frameworks
- Page Object Model / component-based automation
- Parallel execution, distributed testing and CI/CD integration
- AI / GenAI
- Strong working knowledge of modern AI development and QA tools, including several of: GitHub Copilot; Gemini or ChatGPT or Claude or Cursor or any open-sourced LLMs
- AI-powered test generation
- Prompt engineering
- AI agent testing
- MCP
- AI-assisted debugging and root-cause analysis
- Agentic QA automation
Minimum Type of Experience the Job Requires- 5+ years of experience in quality assurance
Other- Excellent analytical and problem-solving skills, with a keen attention to detail.
- Good communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams.
- Proven ability to work in a fast-paced, agile environment and manage multiple priorities effectively.
Preferred Education- Bachelor's degree in Computer Science, Engineering, or related field.
Preferred Type of Experience the Job Requires- Quality assurance of retail technology or e-commerce application.
- Experience working with retail POS systems, e-commerce platforms, or other retail technology solutions.
- ISTQB or other relevant certifications in software testing.
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit ;br>
Michaels offers a range of benefits to support team members and their families. Depending on position and eligibility, team members may have access to a 401(k) with employer match, an Employee Assistance Program, medical, dental, and vision coverage, telemedicine services, flexible spending accounts, commuter benefits, tuition assistance, adoption assistance, and various voluntary insurance options. All team members enjoy everyday perks such as employee discounts and access to partner discount programs. For a summary of benefits, visit the Michaels Benefits at a Glance page. For additional information regarding benefits, visit MIKBenefits.com
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1- (1800-MICHAEL).
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