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Key Responsibilities Gainsight & Staircase Administration (Run the Business)
● Manage complex data permissions and sharing policies to ensure internal users and external vendor teams maintain appropriate visibility into accounts, dashboards, and Success Plans.
● Troubleshoot and resolve user access issues, ensuring seamless navigation within Gainsight Cockpit and C360 views.
● Provision administrative access and manage user permission sets across Gainsight and Staircase, enabling team leaders to utilize advanced analytical features like the Staircase Feedback Report.
● Investigate and resolve operational bugs, such as CTA/Slack validation errors and discrepancies in Salesforce data syncing. Enhancements & Configuration
● Design, build, and optimize Journey Orchestrator (JO) programs to automate targeted customer communications.
● Create and manage advanced Rules, CTAs, and role-based Playbooks with specialized SLA task routing and automated email follow-ups.
● Customize C360 account landing pages and build automated usage reports to track feature engagement and team adoption metrics.
● Configure and maintain dynamic Success Plan templates to track critical account milestones and objectives. Integrations & Architecture
● Manage data ingestion pipelines and mapping configurations for Staircase AI, ensuring critical fields (e.g., financial status, customer tenure buckets, and milestone dates) are continuously synchronized and available as selectable columns in the UI.
● Troubleshoot and optimize data sync processes between Salesforce and Gainsight, ensuring core objects (like Opportunities) are accurately reflected in reporting.
● Support automated mobile messaging initiatives by configuring outbound HTTP API requests, managing authorization headers, and constructing strict JSON payloads for external endpoints.
Required Qualifications
● Gainsight Administrator Certification (Level 3) is required.
● Salesforce Administrator Certification is required.
● Proven experience as a Systems Administrator or Systems Engineer with a deep specialization in Gainsight and Staircase administration.
● Expertise in core Gainsight functionality (Rules Engine, Journey Orchestrator, CTAs, Success Plans, and Data Management) and Staircase AI configuration (Feedback Reports, engagement metrics, and data syncs).
● Strong background in data architecture, specifically regarding integrations, opportunity objects, and data synchronization between Salesforce and external platforms.
● Experience configuring and testing outbound REST APIs and constructing JSON payloads.
● Ability to translate complex business requirements (such as MRR routing logic and vendor sharing policies) into scalable system configurations. Preferred Qualifications
● AWS Cloud Practitioner Certification (or equivalent proven background), with a solid understanding of interacting with AWS architecture and endpoints.
● Familiarity with CCaaS (Contact Center as a Service) platforms, specifically Amazon Connect architecture.
● Experience integrating communication tools like Slack with customer success.
At Purple Hires, we are dedicated to consistently delivering an outstanding recruitment experience that benefits both our clients and candidates.
We are committed to excellence in every aspect of our recruitment process. From understanding client requirements to sourcing, screening, and presenting the most suitable candidates, we maintain high standards and a results-driven approach. Our goal is not just to fill positions but to add genuine value to our clients’ teams by finding the right talent.
Honesty and openness are at the heart of our recruitment practices. We believe that clear, consistent communication fosters trust and reliability. Whether discussing job requirements, candidate expectations, or process timelines, we ensure that all parties remain well-informed and engaged. Transparency is key to building long-term relationships and ensuring mutual satisfaction.
Respect for both clients and candidates underpins our entire approach. We treat every individual with dignity and professionalism, recognizing that a positive experience leaves a lasting impact. From initial engagement to final placement, we handle each interaction with empathy and consideration, promoting a respectful and inclusive environment.
By combining performance, transparency, and respect, we create a seamless, rewarding recruitment experience. Clients can rely on us for consistent quality and integrity, while candidates feel valued and supported throughout their journey. This holistic approach allows us to build sustainable relationships and maintain a reputation as a trusted recruitment partner.
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