Must Have Technical/Functional Skills
• EUC / Workplace projects delivery experience
• Multi site and multi country rollout management
• Device refresh and OS migration (Windows/macOS)
• Endpoint management tools (Intune / SCCM / Jamf)
• Project planning, scheduling, and execution
• RAID management (Risks, Issues, Dependencies)
• Field technician and vendor coordination
• Change management and cutover / hypercare handling
Roles & Responsibilities
• Own end-to-end EUC project delivery across the assigned zone (multi-country / multi-site)
• Define and manage scope, timelines, milestones, deliverables, and acceptance criteria
• Lead project kick-off, planning, execution, hypercare, and BAU handover
• Drive site onboarding/offboarding (site managing/unmanaging) readiness and execution
• Manage EUC rollouts: device refresh, OS upgrades (Win10/11), peripherals, site setup/relocations
• Build and maintain integrated project plan including dependencies, critical path, and cutover steps
• Coordinate with Field Technicians (FTs) for scheduling, site access, onsite activities, and coverage
• Align cross-tower teams (EUC Ops, Network, Security, Service Desk, Apps, Procurement) for end-to-end execution
• Maintain RAID (Risks, Assumptions, Issues, Dependencies) log and drive mitigation to closure
• Run governance cadence: weekly/daily reviews, progress tracking, action/decision management
• Provide weekly status reports highlighting progress, risks, issues, and support required
• Manage escalations and blockers (site readiness, approvals, logistics delays, resource constraints)
• Plan and execute cutover, readiness checks, go/no-go, communications, and rollback approach (if needed)
• Coordinate Change Management activities: CAB approvals, change windows, stakeholder communications
• Lead hypercare/stabilization period post-deployment and ensure smooth transition to BAU
• Ensure compliance with security policies, access controls, and EUC standards during deployment
• Ensure asset tracking and documentation are updated (serials, allocations, returns, disposal records)
• Maintain project artifacts: runbooks, checklists, validation evidence, sign-offs, PIR/lessons learned
• Manage vendors/partners for staging, shipping, dispatch, and rollout execution (if applicable)
• Track effort/cost vs plan and highlight variances early (if financials are in scope)
• Drive continuous improvement through standard templates, playbooks, and process optimization
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