Job DescriptionShape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.
As a Product Delivery Manager in Consumer and Community Banking , Data Management & Data Governance team, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way. You will help senior leaders run a large-scale data organization with discipline, transparency, and accountability. You will drive data governance and data management programs end-to-end, connect work across technology, business, and control partners, and translate execution details into clear updates that support decisions, strengthen controls, and drive measurable outcomes.
This is an opportunity to help shape and scale a growing organization while working closely with executive leadership, the Consumer & Community Banking Chief Data Office, and firmwide data governance partners. You will have broad visibility across Consumer & Community Banking's data estate and play a key role in driving execution, supporting strategic initiatives, coordinating across lines of business, and helping leaders make informed decisions through effective governance, controls, and reporting. You will use your product delivery management expertise, analytical reasoning, and communication skills to bring structure to ambiguous priorities, create clear execution plans, and ensure stakeholders remain aligned on objectives, decisions, risks, and next steps. Data governance work is inherently cross-cutting - spanning data ownership, metadata and lineage, data quality, retention, access controls, and regulatory commitments - so this role requires strong ownership, sound judgment, and the ability to communicate effectively with technical, business, and risk audiences.
Job responsibilities- Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
- Leads the completion of change management activities across functional partners and ensures adherence to the firm's risk, controls, compliance, and regulatory requirements
- Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
- Drive execution of Consumer & Community Banking data management and data governance initiatives, and lead planning and delivery for programs and leadership priorities across the data organization. Develop program plans, governance cadence, milestones, and action plans that establish clear ownership, accountability, and measurable progress against data governance commitments.
- Partner with data engineering, product, data owners/stewards, architecture, controls, Legal, Compliance, and Risk teams to define program scope, objectives, deliverables, and dependencies aligned to firmwide data standards. Manage delivery of core data management capabilities - data cataloging, metadata and lineage, data quality rules and issue remediation, reference/master data, classification, retention and disposal, and data access provisioning.
- Coordinate regulatory and policy-driven workstreams (e.g., firmwide data risk standards, privacy and consumer data obligations, records retention, audit and exam responses), tracking commitments, evidence, and closure dates. Track and report data quality issues and data-related control findings end-to-end, from intake and root-cause analysis through remediation, sustainability validation, and closure.
- Coordinate across engineering, product, architecture, and business stakeholders; drive delivery reviews and leadership updates so leaders maintain visibility into progress and decisions. Use enterprise-authorized AI capabilities within the work environment to accelerate program planning and risk synthesis (e.g., consolidating inputs into integrated plans, RAID logs, and executive-ready updates), validating outputs and handling data according to sensitivity requirements.
- Prepare executive-ready materials, leadership updates, business reviews, governance forums, and communications that summarize status, decisions, risks, and next steps. Drive continuous improvement across operating processes, reporting, controls governance, issue management, and execution routines to improve transparency, efficiency, and follow-through. Support change execution by coordinating communications, readiness activities, training, follow-ups, and stakeholder alignment as teams adopt new data policies, tooling, processes, and ways of working. Promote reuse-first, AI-assisted practices for program governance and reporting, ensuring human review and alignment to delivery standards.
Required qualifications, capabilities, and skills- 5+ years of experience or equivalent expertise in product delivery or a relevant domain area
- Demonstrated ability to execute operational management and change readiness activities
- Strong understanding of delivery and a proven track record of implementing continuous improvement processes
- Experience in product or platform-wide release management, in addition to deployment processes and strategies
- 5+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a large organization. Demonstrated ability to lead complex, cross-functional initiatives with multiple stakeholders, dependencies, risks, and competing priorities. Working knowledge of data management and data governance concepts - data ownership and stewardship, metadata and lineage, data quality measurement and remediation, data classification, data lifecycle/retention, and access management. Strong analytical and problem-solving skills, with the ability to translate business, technical, regulatory, and operational objectives into actionable plans.
- Demonstrated stakeholder management and influencing skills, including the ability to build productive relationships and drive alignment across senior leaders, data owners, and distributed teams. Experience in Technical Program Manager, Business Management, Chief of Staff-type execution, Technology Operations, large transformation program, or enterprise technology program management roles.
- Experience with cross-functional execution; governance, controls, and issue management; executive communications and leadership support; and change navigation in a growing organization. Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support program management workflows, with strong validation habits and awareness of data sensitivity.
- Ability to review and validate AI-assisted plans, risks, and recommendations before use, escalating when uncertain and following data handling expectations. Experience preparing executive communications, business reviews, governance materials, dashboards, and status updates for senior business and technology audiences.
- Experience managing program schedules, milestones, risks, issues, decisions, and action items with clear ownership and follow-through. Proficiency with PowerPoint, Excel, project tracking, and collaboration tools; strong written and verbal communication skills.
Preferred qualifications, capabilities, and skills- Proficient knowledge of the product development life cycle, design, and data analytics
- Experience in financial services, portfolio governance, or large-scale technology operating environments, ideally supporting a Chief Data Office or data risk function, Familiarity with data governance tooling and platforms (e.g., data catalogs, data quality engines, lineage tools) and with modern cloud data platforms and lakehouse architectures.
- Exposure to data-related regulatory and control frameworks (e.g., BCBS 239 principles, consumer privacy regulations, records management requirements) and to audit or regulatory exam support.
- Experience supporting senior leadership forums, including staff meetings, business reviews, data governance councils, executive communications, and cross-functional decision-making discussions.
- Experience across technical program management, business management, technology governance, or related execution roles; candidates with transferable skills across these disciplines are encouraged to apply.
About UsChase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the TeamOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.
