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Data Scientist - Conversational AI & Gen AI

BURGEON IT SERVICES LLC

Johnston, Rhode Island • Today

Easy Apply

Full-time

Depends on Experience

Job Details

Skills

Conversational AI
Gen AI

Summary

Position : Data Scientist - Conversational AI & Gen AI

Location : Johnston, RI or Westwood, MA

Duration: Full Time

Domain (Industry):

Cards, Banking, FSI

Mandatory skills

Strong background in Data Science, Machine Learning, Generative AI, or a related quantitative field.
Hands-on experience evaluating LLM, RAG, Agentic AI, or Conversational AI solutions.
Deep understanding of model evaluation techniques and metrics, including:
Precision @K
Recall @K
Mean Reciprocal Rank (MRR)
F1 Score
Retrieval and generation quality assessment
Experience performing experimentation, statistical analysis, and performance benchmarking.
Strong Python programming skills.
Experience with machine learning libraries and frameworks such as Scikit-learn, XGBoost, Pandas, NumPy, and related tools.
Ability to communicate technical findings succinctly to highly technical stakeholders.

Important Note

This role is primarily a Data Science and AI Evaluation position, not an AI Engineering or deployment-focused role.
The emphasis is on measuring, analyzing, validating, and improving AI system performance rather than building production deployment pipelines.

Detailed JD (Roles and Responsibilities)

We are seeking an experienced Data Scientist to support the development and evaluation of AI-powered fraud self-service voice agents and conversational AI systems. The primary responsibility is not model deployment or engineering implementation, but designing evaluation frameworks, measuring system performance, identifying failure patterns, conducting root-cause analysis, and optimizing model behavior through data-driven experimentation.

Key Responsibilities

Design and execute evaluation frameworks for LLM, RAG, and multi-turn conversational AI systems.
Develop metrics to assess customer intent recognition, conversation quality, guardrail effectiveness, and business outcomes.
Analyze voice-agent interactions and identify areas of failure, drift, and performance degradation.
Perform prompt tuning and experimentation to improve model accuracy and reliability.
Conduct root-cause analysis of conversational failures and recommend remediation strategies.
Measure performance across different model configurations, prompts, and guardrail implementations.
Partner with AI Engineering and Product teams to validate solutions before production deployment.
Build dashboards and reports that communicate model effectiveness and operational impact.
Support fraud-related customer service use cases, including intent detection and multi-turn conversation flows.

Success Criteria

Develop reliable evaluation methodologies for conversational AI systems.
Quantify the effectiveness of fraud self-service voice agents.
Optimize prompts, retrieval strategies, and guardrails using empirical evidence.
Deliver actionable insights that improve customer experience and model performance.
Establish measurable KPIs for intent detection and multi-turn conversation success.

Thanks & Regards

Rakesh Vangala

Team Lead

Burgeon IT Services LLC.

Email Id: OR

Website: , LinkedIn:

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10500016
Position Id: 9086020
Posted 2 hours ago

Fitment

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Contact the job poster

Rakesh Vangala

Recruiter @ BURGEON IT SERVICES LLC

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Hybrid in Johnston, Rhode Island

•

Today

Role: Senior Data Scientist Generative AI / Conversational AI Evaluation Location: Johnston, RI or Westwood, MA Hybrid/Onsite preferred, though location flexibility may be considered Domain: Cards, Banking, FSI Description: We are seeking an experienced Data Scientist to support the development and evaluation of AI-powered fraud self-service voice agents and conversational AI systems. The primary responsibility is not model deployment or engineering implementation, but designing evaluation frame

Easy Apply

Contract

Depends on Experience

Senior Data Scientist – Generative AI / LLM Evaluation

Hybrid in Westwood, Massachusetts

•

Today

Job Title: Senior Data Scientist Generative AI / LLM Evaluation Work Location: Johnston, RI or Westwood, MA (Hybrid)/Any Infosys Hub Office Contract duration: Long term contract Visa: / Only Domain (Industry) Cards, Banking, FSI Position Summary Job Details: We are seeking an experienced Data Scientist to support the development and evaluation of AI-powered fraud self-service voice agents and conversational AI systems. The primary responsibility is not model deployment or engineering imple

Easy Apply

Contract

Depends on Experience

Senior Data Scientist - Providence

Providence, Rhode Island

•

Today

Opportunity Overview A provider of digital research and analytics products is hiring a Senior Data Scientist for a hybrid role in Providence, Rhode Island. This position will influence how advanced AI is applied to legal and regulatory intelligence products used by professional customers. Rather than focusing only on model training, this role will examine the entire analytical system: the source data, retrieval behavior, model reasoning, evaluation criteria, and user outcome. Major initiatives i

Easy Apply

Contract

$80 - $90

Data Scientist (GenAI Solutions) - Hybrid

Boston, Massachusetts

•

Today

Please note that the following enhanced screening and interview requirements apply to this role: Virtual backgrounds or headphones / earbuds are not permitted during web-based interviews. Additionally, a minimum of one onsite, in person interview will be required as part of the application process. By choosing to apply, you acknowledge and agree to these requirements. What you'll need to succeed as a Data Scientist at XPO: Minimum qualifications: Bachelor's degree or equivalent related work or

Full-time

USD 15.00 per hour

Job Details

Skills

Conversational AI
Gen AI

Summary

Position : Data Scientist - Conversational AI & Gen AI

Location : Johnston, RI or Westwood, MA

Duration: Full Time

Domain (Industry):

Cards, Banking, FSI

Mandatory skills

Strong background in Data Science, Machine Learning, Generative AI, or a related quantitative field.
Hands-on experience evaluating LLM, RAG, Agentic AI, or Conversational AI solutions.
Deep understanding of model evaluation techniques and metrics, including:
Precision @K
Recall @K
Mean Reciprocal Rank (MRR)
F1 Score
Retrieval and generation quality assessment
Experience performing experimentation, statistical analysis, and performance benchmarking.
Strong Python programming skills.
Experience with machine learning libraries and frameworks such as Scikit-learn, XGBoost, Pandas, NumPy, and related tools.
Ability to communicate technical findings succinctly to highly technical stakeholders.

Important Note

This role is primarily a Data Science and AI Evaluation position, not an AI Engineering or deployment-focused role.
The emphasis is on measuring, analyzing, validating, and improving AI system performance rather than building production deployment pipelines.

Detailed JD (Roles and Responsibilities)

Key Responsibilities

Design and execute evaluation frameworks for LLM, RAG, and multi-turn conversational AI systems.
Develop metrics to assess customer intent recognition, conversation quality, guardrail effectiveness, and business outcomes.
Analyze voice-agent interactions and identify areas of failure, drift, and performance degradation.
Perform prompt tuning and experimentation to improve model accuracy and reliability.
Conduct root-cause analysis of conversational failures and recommend remediation strategies.
Measure performance across different model configurations, prompts, and guardrail implementations.
Partner with AI Engineering and Product teams to validate solutions before production deployment.
Build dashboards and reports that communicate model effectiveness and operational impact.
Support fraud-related customer service use cases, including intent detection and multi-turn conversation flows.

Success Criteria

Develop reliable evaluation methodologies for conversational AI systems.
Quantify the effectiveness of fraud self-service voice agents.
Optimize prompts, retrieval strategies, and guardrails using empirical evidence.
Deliver actionable insights that improve customer experience and model performance.
Establish measurable KPIs for intent detection and multi-turn conversation success.

Thanks & Regards

Rakesh Vangala

Team Lead

Burgeon IT Services LLC.

Email Id: OR

Website: , LinkedIn:

Dice Id: 10500016
Position Id: 9086020
Posted 2 hours ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Contact the job poster

Rakesh Vangala

Recruiter @ BURGEON IT SERVICES LLC

View Profile

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Hybrid in Johnston, Rhode Island

•

Today

Easy Apply

Contract

Depends on Experience

Senior Data Scientist – Generative AI / LLM Evaluation

Hybrid in Westwood, Massachusetts

•

Today

Easy Apply

Contract

Depends on Experience

Senior Data Scientist - Providence

Providence, Rhode Island

•

Today

Easy Apply

Contract

$80 - $90

Data Scientist (GenAI Solutions) - Hybrid

Boston, Massachusetts

•

Today

Full-time

USD 15.00 per hour

Data Scientist - Conversational AI & Gen AI

Skills

Summary

Dice Job Match Score™

Rakesh Vangala

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Data Scientist - Conversational AI & Gen AI

Job Details

Skills

Summary

Dice Job Match Score™

Rakesh Vangala

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