Description
We are looking for a Telematics Admin to support critical onboard technology across a transportation environment in Joliet, Illinois. This Long-term Contract position focuses on keeping fleet-connected tools operating reliably, coordinating issue resolution, and helping field teams stay productive and safe. The ideal candidate brings a strong technical support background, communicates effectively with both internal stakeholders and external partners, and can manage device-related issues with a high level of ownership.
Responsibilities:
Provide day-to-day support for fleet technology such as telematics equipment, in-vehicle cameras, tablets, and connectivity-related hardware.
Act as the central point of coordination between field operations, IT teams, and third-party vendors to resolve technical issues efficiently.
Investigate and troubleshoot escalated device and system problems, including more advanced support needs arising from the field.
Monitor the health and performance of onboard technology and take corrective action to reduce operational disruption.
Track incidents through service desk processes, maintain accurate support documentation, and ensure timely follow-up through resolution.
Assist with setup, configuration, replacement, and ongoing maintenance of mobile and vehicle-based technology used in transportation operations.
Escalate persistent or high-impact issues proactively while keeping stakeholders informed on progress and next steps.
Support connected hardware and endpoint environments that may include Windows-based systems, mobile devices, and directory-managed user access.
Contribute to reliable transportation operations by ensuring technology tools remain functional, accessible, and aligned with daily business needs.
Requirements
3-5 years of experience in IT support, desktop support, telematics, fleet technology, logistics, or transportation-focused environments.
Demonstrated ability to diagnose and resolve technical problems, including Tier 2 and Tier 3 support issues.
Strong ability to work independently, take ownership of open issues, and drive problems through to completion.
Effective communication skills with experience collaborating across end users, operations teams, IT groups, and external vendors.
Solid organizational, documentation, and problem-solving skills in a ticket-driven support environment.
Hands-on familiarity with Windows operating systems, basic troubleshooting practices, and service desk ticket management.
Experience with telematics platforms, dash cameras, tablets, mobile devices, or other network-connected hardware is preferred.
Exposure to transportation or fleet solutions such as Samsara, Geotab, Zonar, Lytx, or similar platforms is a plus.
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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 01340-0013484199
- Posted 1 day ago
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