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TATA Consultancy Services Limited

Kansas City, Missouri • Yesterday

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Full-time

90,000 - 100,000

EUC Lead

TATA Consultancy Services Limited

Kansas City, Missouri • Yesterday

Easy Apply

Full-time

80,000 - 90,000

TATA Consultancy Services Limited

Job Details

Skills

Lead

Summary

Job Title: EUC Lead

Introduction:

The EUC / Deskside Lead will be responsible for leading End User Computing (EUC), Deskside Support, Field Services, and Workplace Technology operations across client locations. The role will provide operational leadership for desktop support services, ensuring high-quality end-user experience, SLA compliance, service governance, and continuous service improvement. The individual will act as the primary operational interface between customer stakeholders, onsite support teams, offshore support teams, and technology tower leads.

Responsibilities:

Lead day-to-day EUC and Deskside Support operations across supported client locations.
Ensure adherence to Incident, Request, Problem, Change, and Asset Management processes.
Monitor SLA / KPI performance and drive operational excellence.
Lead major incident coordination, escalations, and service restoration activities.
Conduct operational reviews and implement service improvement initiatives.
Manage onsite Deskside Engineers and Field Support resources.
Coordinate with offshore Service Desk and EUC teams for seamless support coverage.
Drive workforce planning, shift scheduling, and resource allocation.
Provide coaching, mentoring, and technical leadership to support engineers.
Oversee support for Windows laptops, desktops, mobile devices, printers, conference rooms, and peripherals.
Govern endpoint lifecycle management including provisioning, deployment, refresh, and retirement.
Ensure compliance with endpoint security standards, patching, software deployment, and vulnerability remediation.
Support Microsoft 365, Intune, Autopilot, Active Directory / Azure AD, SCCM / MECM, and collaboration technologies.
Lead onsite dispatch and break-fix support activities.
Manage IMACD activities: Install, Move, Add, Change, and Dispose requests.
Coordinate hardware refresh programs and technology onboarding activities.
Ensure engineer readiness, inventory availability, and adherence to operational procedures.
Prepare and present operational dashboards, service reports, and executive status updates.
Track service trends, customer satisfaction, backlog, risks, and improvement opportunities.
Participate in governance meetings and customer service reviews.
Maintain CMDB accuracy and asset management compliance.

Requirements:

Required Skills:

Strong leadership skills
Experience in end user computing and deskside support
Knowledge of ITIL processes
Ability to manage onsite and offshore teams
Excellent communication and interpersonal skills
Proficiency in Microsoft technologies

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91172467
Position Id: 9060452
Posted 1 day ago

Company Info

About TATA Consultancy Services Limited

Tata Consultancy Services (TCS) is the technology partner of choice for industry leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest standards of innovation, engineering excellence, and customer service.

It has set an aspiration to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence. Rooted in the heritage of the Tata Group, TCS is focused on creating long term value for its clients, its investors, its employees, and the community at large.

With a highly skilled workforce spread across 55 countries and 202 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability to rapidly apply and scale new technologies, the company has built long term partnerships with its clients – helping them emerge as perpetually adaptive enterprises.

Many of these relationships have endured into decades and navigated every technology cycle, from mainframes in the 1970s to artificial intelligence today.

TCS sponsors 14 of the world’s most prestigious marathons and endurance events, including the TCS New York City Marathon, TCS London Marathon and TCS Sydney Marathon with a focus on promoting health, sustainability, and community empowerment.

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Rituraj Singh

Recruiter @ TATA Consultancy Services Limited

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TATA Consultancy Services Limited

Job Details

Skills

Lead

Summary

Job Title: EUC Lead

Introduction:

Responsibilities:

Lead day-to-day EUC and Deskside Support operations across supported client locations.
Ensure adherence to Incident, Request, Problem, Change, and Asset Management processes.
Monitor SLA / KPI performance and drive operational excellence.
Lead major incident coordination, escalations, and service restoration activities.
Conduct operational reviews and implement service improvement initiatives.
Manage onsite Deskside Engineers and Field Support resources.
Coordinate with offshore Service Desk and EUC teams for seamless support coverage.
Drive workforce planning, shift scheduling, and resource allocation.
Provide coaching, mentoring, and technical leadership to support engineers.
Oversee support for Windows laptops, desktops, mobile devices, printers, conference rooms, and peripherals.
Govern endpoint lifecycle management including provisioning, deployment, refresh, and retirement.
Ensure compliance with endpoint security standards, patching, software deployment, and vulnerability remediation.
Support Microsoft 365, Intune, Autopilot, Active Directory / Azure AD, SCCM / MECM, and collaboration technologies.
Lead onsite dispatch and break-fix support activities.
Manage IMACD activities: Install, Move, Add, Change, and Dispose requests.
Coordinate hardware refresh programs and technology onboarding activities.
Ensure engineer readiness, inventory availability, and adherence to operational procedures.
Prepare and present operational dashboards, service reports, and executive status updates.
Track service trends, customer satisfaction, backlog, risks, and improvement opportunities.
Participate in governance meetings and customer service reviews.
Maintain CMDB accuracy and asset management compliance.

Requirements:

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Strong leadership skills
Experience in end user computing and deskside support
Knowledge of ITIL processes
Ability to manage onsite and offshore teams
Excellent communication and interpersonal skills
Proficiency in Microsoft technologies

Dice Id: 91172467
Position Id: 9060452
Posted 1 day ago

Company Info

About TATA Consultancy Services Limited

Many of these relationships have endured into decades and navigated every technology cycle, from mainframes in the 1970s to artificial intelligence today.

Fitment